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Mark Bates Ltd Reviews 18,692

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TrustScore 5 out of 5

4.8

Insurance Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and possessing excellent communication skills, making interactions pleasant and stress-free. The service provided is frequently described as excellent, efficient, and easy to understand, with many people appreciating the personalized approach and quick responses. Consumers are also very satisfied with the product, finding it to be exactly what they needed and offering peace of mind. However, some customers were dissatisfied with the product, reporting issues such as receiving damaged items, incorrect parts, or products that were unusable upon arrival. A few other people also felt that the customer service was poor when dealing with these product-related issues, leading to frustrating experiences.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the politeness and helpfulness of employees.... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers frequently highlight the... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, efficient, and... See more

Product

People report positive experiences with product. Many customers express satisfaction with their mobility... See more

Based on these reviews

Rated 5 out of 5 stars

I am so pleased to use this insurance company. I started by insuring my wheelchair with them; the policy was fair and clear to read. Prices were competitive too. I then went on to get home insuran... See more

Rated 5 out of 5 stars

My experience with them has been very well. That’s why I decided to renewal my policy

Rated 5 out of 5 stars

Good reliable company Listens to your needs Always helps you if you need Claim on the insurance

Rated 5 out of 5 stars

Friendly, helpful and pleasant experience. All went well with no stress.

Company details

  1. Insurance Company
  2. Caravan and Motorhome Insurance Company
  3. Home Insurance Agency
  4. Insurance Agency
  5. Mobility Insurance Company

Information provided by various external sources

One of the UK’s leading specialist insurers for the over 50s and disabled people. We have been providing mobility scooter cover and mobility equipment warranty for over 21 years which is why when you call Mark Bates Ltd you’ll be talking to someone who can discuss the best options available to keep you mobile and independent. With Mark Bates Ltd you can be confident you’re getting the best cover you need. Premier Care is a trading name of Mark Bates Ltd who are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390

Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

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