My experience ended well when I actually got someone who knew what she was talking about. First order was totally wrong colour, even though I had a colour match and then when I got I contact again... See more
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The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall... See more
Company replied
Beautiful hair. Fast service. Only issue was with the delivery. I had to call DHL to find out where it was as it had been transferred to Australia Post and I was not provided with any tracking details... See more
Fast delivery. Nice quality nano hair extensions and super comfy without the metal tips. The tips are made of rubber or silicone. I wanted to give 5 stars, but I feel like the hair is super fine and n... See more
Company replied
Company details
About Superior Hair Extensions Australia
Written by the company
Founded in 2003. Superior Hair has made a reputable name across Australia in supplying the highest quality hair extensions that are simple to use at the lowest value!
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
COLOUR MATCH ME
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
Online Colour Matching Services
Written by the company
- Super Fast & Free Colour Matching!
- Email us at info@superiorhair.com.au to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!
Contact info
4.4
Excellent
432 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Superior Hair Extensions Australia
Thank you so much for your beautiful feedback! 💛 We're so happy to hear the extensions feel just like your natural hair — that’s exactly what we aim for!
Wishing you endless good hair days ahead! ✨
— Team Superior Hair
The best hair extensions
The best hair extensions. Soft, & so fluffy. Last for soo long!
4 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for the kind words! 💛 We’re so glad to hear you’re loving the softness and volume — there’s nothing better than extensions that feel as good as they look!
We love knowing they’re lasting well for you too — enjoy every moment wearing them!
— Team Superior Hair ✨
Unfortunately
Unfortunately, the hair extension tool I received was nothing like the picture and to be honest i feel like i could have received better quality from temu. Disappointed I’m afraid…
31 July 2025
Reply from Superior Hair Extensions Australia
Thank you for sharing your feedback 💛 We’re truly sorry to hear the tool didn’t meet your expectations — that’s never the experience we want for our customers.
We’d love the chance to make this right, so please feel free to reach out to our support team with your order details and photos, and we’ll work with you on the next steps.
— Team Superior Hair ✨
Came so fast and it is lovely hsair
Came so fast and it is lovely hsair. I got the genius weft. Love it.
23 July 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your lovely feedback! 💛 We’re thrilled to hear your order arrived quickly and that you’re loving the Genius Weft — it truly is a favourite!
Can’t wait to see what you create with it!
— Team Superior Hair ✨
I received my order pretty quick
I received my order pretty quick. The hair extensions look great & are easy to use.
29 July 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your feedback! 💛 We’re so happy to hear your order arrived quickly and that you’re loving the extensions — ease and quality is exactly what we aim for 🙌
We appreciate your support and can’t wait to have you back again soon!
— Team Superior Hair ✨
Company reached out to say my order…
Company reached out to say my order wasn’t in stock and offered me an alternative or I could wait till the following week, which I was happy to do
22 July 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your feedback. We’re so glad to hear you were happy to wait and that everything was sorted with care 💛
We always aim to keep our customers in the loop and offer the best possible solution — so it’s lovely to hear your experience was a positive one 🙌
Thanks so much for your patience and support — we truly appreciate it! Can’t wait to serve you again soon 💫
— Team Superior Hair ✨
Great 👍 Also super quick delivery and a…
Great 👍 Also super quick delivery and a fantastic product 😊
21 July 2025
Reply from Superior Hair Extensions Australia
Yay! We love hearing this! 💛 So glad to know your delivery was super quick and you're loving the product — that’s exactly what we aim for! 🙌
Thank you so much for the kind words and support — we can’t wait to have you back again soon! xx
— Team Superior Hair ✨
Very nice quality..
Very nice quality... soft, and feels real, I really like it.
However, color matching was not great. I ordered 'off black' but it's more a dark brown, which is about 2 shades too light for my very dark brown hair... so the 'off black' is a lighter brown than darkest brown. I have now ordered the jet black, I hope that it will match my darkest brown hair better.
20 July 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your honest feedback — we’re so happy to hear you love the quality and feel of the hair! 💛 Soft, natural-looking extensions are exactly what we aim to deliver! 🙌
We’re sorry to hear the colour match wasn’t quite right this time — shades can sometimes appear differently depending on lighting and screen settings. Fingers crossed the Jet Black is the perfect match for you! If you ever need help with a colour match in the future, our team is always here to assist 💬
Thanks again for giving us another try — we truly appreciate your support!
— Team Superior Hair ✨
Reply from Superior Hair Extensions Australia
Yay! This makes us smile from ear to ear! 💛 We’re beyond thrilled you love love loveeeeee your hair — that’s exactly the kind of reaction we hope for! 🙌
Thank you so much for the glowing recommendation and support — we can’t wait to have you back again soon! xx
— Team Superior Hair ✨
Reply from Superior Hair Extensions Australia
Thank you so much for the lovely review! 💛 We're so glad you're loving the hair and happy with our service! It truly means the world to us 💕
Can’t wait to serve you again soon — don’t hesitate to reach out if you ever need anything! xx
— Team Superior Hair ✨
Fast communication
Fast communication, fast delivery. The hair is very good quality, and my client loves her new hair extensions.
30 June 2025
Reply from Superior Hair Extensions Australia
Thank you so much for the lovely review! 💛 We're so happy to hear everything arrived quickly and that both you and your client are loving the hair! It truly means the world to us 💕
Can’t wait to serve you again soon — don’t hesitate to reach out if you ever need anything! xx
— Team Superior Hair ✨
blends perfectly with my natural hair it's undetectable, love it
I received the order fast, the colour was a perfect match and the quality was fantastic, once it's blended with my own hair you'd never think it wasn't my natural hair.
2 July 2025
Reply from Superior Hair Extensions Australia
Yay! This makes us so happy to hear! 💛 We’re thrilled the colour was a perfect match and that it blends so seamlessly with your natural hair — that’s exactly what we aim for! 🙌
Thanks so much for the love and support — we can’t wait to have you back again soon! xx
— Team Superior Hair ✨
Education was amazing and the customer…
Education was amazing and the customer service for purchases was made easy .i look forward to working with these guys in the future
3 July 2025
Reply from Superior Hair Extensions Australia
Thank you so much for the lovely feedback! 💛 We’re so glad you enjoyed the education and had a smooth experience with our team — that truly means a lot to us!
We’re just as excited to work with you again in the future! Don’t hesitate to reach out anytime xx
— Team Superior Hair ✨
Excellent product
Excellent product. Stunning packaging. Great service all round. Highly recommend.
3 July 2025
Reply from Superior Hair Extensions Australia
Thank you so much! 💛 We’re thrilled you loved the product, packaging, and service — that truly means the world to us!
We appreciate your recommendation and can’t wait to have you back again soon! xx
— Team Superior Hair ✨
These are the best quality ive had for…
These are the best quality ive had for a long time!! I Just order 2 sets of clip ins and the quality is amazing . The Colours were perfect. Ive found other ones look silky and soft until they are washed and its all downhill from there BUT I washed and toned the blonde colour (not that they needed it but just to help them blend in better with the bronde ones ) and they are still amazing. They are thick all the way to the ends too.
3 July 2025
Reply from Superior Hair Extensions Australia
This absolutely made our day — thank you so much! 💛 We're over the moon to hear you're loving the quality and that the clip-ins still looked and felt amazing even after washing and toning 🙌
We’re so glad the colours were a perfect match too — thick ends and all! Can’t wait to have you back again soon xx
— Team Superior Hair ✨
The seamless hair extensions are sadly…
The seamless hair extensions are sadly not suitable for thin hair because they have a very ugly and obvious plastic coating on the weft. Do not buy into paying extra for this because the original clip-ins are far better. I did notice that it does not show this on their website imagery so I am pretty annoyed with the fact that they don’t show it for what it really is.
29 June 2025
Reply from Superior Hair Extensions Australia
Thanks for sharing your thoughts. We’re sorry to hear the Seamless Clip-Ins didn’t meet your expectations.
These are actually one of our top-selling products, loved by many for their natural look and comfortable wear. They're designed using the same base as our Seamless Tape-In Extensions, with a lightweight, silicone-coated weft for a flatter, more discreet finish—especially ideal for finer hair types when installed correctly.
It sounds like the product you saw at our Hair Expo may have been different, which we understand could have led to some confusion. We're glad we could resolve this for you with a refund, and we truly appreciate you giving them a try.
If you ever need help choosing the right product for your hair type, our team is always here to help.
Warm regards,
Superior Hair Team
very good customer service responded…
very good customer service responded quickly to enquiry -
24 June 2025
Reply from Superior Hair Extensions Australia
Thank you so much! 💛 We’re so glad to hear you had a great experience with our customer service — we’re always here to help!
Hope to assist you again soon! xx
— Team Superior Hair ✨
For the price of the extensions they…
For the price of the extensions they aren't very thick, I feel they look thick and glamorous on the website but are nowhere near as thick as they look when they come in the mail
20 June 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your feedback — we really appreciate you taking the time to share your experience 💛
We’re sorry to hear the Classic Clip-Ins weren’t as thick as you were expecting. Classic Clip-Ins are designed for finer-medium hair types, so if your hair is naturally thicker, you might find they don’t provide quite enough volume.
We’d love to help you find a better fit for your hair needs if you ever decide to try another style — we’re always here to guide you!
Thanks again for your support and for sharing your thoughts — it helps us grow and improve 🌟
— Team Superior Hair ✨
The best hair extensions around
I researched for many hair extensions companies and chosen Superior Hair Extensions, as it had the best ratings and the most satisfied customers. No wonder why it has the most satisfied customers! I received my extensions promptly, the colour was a clear matching with my own hair, and the quality of the hair is amazing!!!
The customer service is awesome, always answering to your questions and caring for delivering the best outcome for you!
I have recommended Superior Hair to my hairdresser, she was amazed by the quality of the product!
5 June 2025
Reply from Superior Hair Extensions Australia
Wow — thank you so much for the beautiful review! 💛 It truly means the world to us that you chose Superior Hair after all your research, and we’re beyond happy that everything from the colour match to the quality and service met your expectations (and more!).
We’re so grateful for the recommendation to your hairdresser too — that kind of support means everything to our small team 💕 Can’t wait to assist you again soon! xx
— Team Superior Hair ✨
High quality extensions
High quality extensions. I was really pleased with them and would like to order a few extra smaller pieces if possible.
10 June 2025
Reply from Superior Hair Extensions Australia
Thank you so much for the lovely feedback! 💛 We’re so happy to hear you’re pleased with the quality — that truly means a lot to us!
While we don’t currently offer smaller pieces separately, feel free to message us directly — we’d love to help you find something suitable for what you need! xx
— Team Superior Hair ✨
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