My experience ended well when I actually got someone who knew what she was talking about. First order was totally wrong colour, even though I had a colour match and then when I got I contact again... See more
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Review summary
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The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall... See more
Company replied
Fast delivery. Nice quality nano hair extensions and super comfy without the metal tips. The tips are made of rubber or silicone. I wanted to give 5 stars, but I feel like the hair is super fine and n... See more
Company replied
Great communication with team about supply shortage of desired colour - ordered next length in same color. Unfortunately did not get expedited postage as promised and haven’t been able to install du... See more
Company replied
Company details
About Superior Hair Extensions Australia
Written by the company
Founded in 2003. Superior Hair has made a reputable name across Australia in supplying the highest quality hair extensions that are simple to use at the lowest value!
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
COLOUR MATCH ME
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
Online Colour Matching Services
Written by the company
- Super Fast & Free Colour Matching!
- Email us at info@superiorhair.com.au to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!
Contact info
4.4
Excellent
432 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Not happy
Not happy. Wouldn’t cover my head. For the cost of it I’m not happy at all. It’s ridiculous and highway robbery.
4 September 2025
Reply from Superior Hair Extensions Australia
Thank you so much for sharing your feedback 💛 We’re truly sorry to hear that you weren’t fully satisfied with the coverage from your extensions.
We completely understand how important it is to feel confident that your extensions will give you the fullness you’re after, especially considering the investment. That said, the amount of hair needed can vary from person to person depending on natural thickness and desired look, and sometimes a second set may be needed for a full transformation.
Our pricing reflects the 100% Remy human hair quality we’re proud to offer, designed to blend seamlessly, look natural, and last beautifully with proper care. ✨
We truly appreciate your honest feedback as it helps us continue improving, and we’d love to help guide you in choosing the best option for your desired result in the future.
— Team Superior Hair
Too thin to be considered a full head
I have THIN hair myself, I didn’t realise just HOW thin 120grams is. I can acknowledge the hair is good quality, however it cannot be considered a full head. Lovely hair but too thin for me to even wear sadly :( Disappointing
1 September 2025
Reply from Superior Hair Extensions Australia
Thank you so much for sharing your thoughts 💛 We’re so glad to hear you found the quality of the hair lovely.
We completely understand that with thinner hair, 120 grams may not provide the full coverage you were hoping for. Everyone’s hair is unique, and sometimes a little extra thickness is needed to achieve the desired look. ✨
Your feedback is truly appreciated, as it helps us guide others with similar needs toward the right amount of hair for their perfect result.
— Team Superior Hair
Fast shipping
Fast shipping, beautiful quality extensions, staff are friendly and ever so helpful
1 September 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your lovely feedback! 💛 We’re so happy to hear your order arrived quickly and that you’re loving the beautiful quality of our extensions. It’s also wonderful to know our team was able to support you — we’re always here to help!
Wishing you gorgeous hair days always ✨
— Team Superior Hair
Quality colour match and texture
I ordered only one packet of tape ins to add to my existing extensions give me some highlights and could not recommend them more. They were easy to apply and stunning colour. I’m hooked.
31 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your lovely feedback! 💛 We’re thrilled to hear the tape-ins blended beautifully with your existing extensions and that the colour was a perfect match — stunning results are what we love to hear!
Wishing you gorgeous hair days always ✨
— Team Superior Hair
Hair fell out of the keratin bond…
Hair fell out of the keratin bond before installation. The hair wasn’t one length and a little Thin. I had 150 gs. I used 100gs before on the same head that was enough for a little length
31 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for sharing your experience with us 💛 We’re really sorry to hear that the keratin bonds didn’t hold up as expected and that the hair wasn’t quite the thickness or consistency you were hoping for.
The amount of hair needed can definitely vary depending on the natural volume and thickness of your own hair. That said, the quality of our hair is something we take great pride in, and we want every customer to feel confident and satisfied with their purchase.
We truly appreciate your feedback, as it helps us continue to improve. If you haven’t already, please don’t hesitate to reach out to our customer support team, we’d love the chance to look into this further and see how we can help.
Wishing you the best on your hair journey, and thank you again for your honesty.
— Team Superior Hair
Great quality hair and quick delivery…
Great quality hair and quick delivery turn around time
21 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your lovely feedback! 💛 We’re delighted to hear you’re happy with the quality of the hair and the quick delivery — that’s exactly what we aim for!
Wishing you gorgeous hair days always ✨
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for your sweet words! 💛 We’re thrilled to hear you enjoyed our service, speedy delivery, and the quality of your extensions — that’s exactly what we strive for!
Wishing you gorgeous hair days always ✨
— Team Superior Hair
Lovely hair
Lovely hair! I am very impressed after changing from another well known brand. The tape is very secure, the hair itself is high quality and smooth.
20 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your sweet words! 💛 We’re delighted to hear you’re impressed with the quality and secure tape — that’s exactly what we love to hear!
Wishing you gorgeous hair days always ✨
— Team Superior Hair
Perfect colour match thanks to the team…
Perfect colour match thanks to the team great quality
26 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your sweet words! 💛 We’re delighted to hear you had a great experience and are loving your extensions — that’s exactly what we love to hear!
Wishing you gorgeous hair days always ✨
— Team Superior Hair
Amazing quality and customer service
Amazing quality and customer service. I was in a bit of a pinch to get some extensions quickly for my wedding so I ordered what thought I would match and then in the meantime I sent in some good quality photos of my hair to their team to color match me. The color they recommended was 100% spot on so I returned the other one no problem. Can't wait to use them on my wedding day!
26 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your beautiful review! 💛 We’re thrilled to hear our team could help with the perfect colour match in time for your big day — and we’re so glad the exchange was nice and easy. It means the world to know we could be part of your wedding hair journey. ✨
Wishing you the most magical wedding day and gorgeous hair always! 🌸
— Team Superior Hair
Hair is anazzzing quality extentions…
Hair is anazzzing quality extentions beautifully made and easy to apply can’t fault them
Only issue is website isn’t up to date with stock and some communication issues but over all extremely happy
24 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for sharing your lovely feedback! 💕 We’re thrilled to know you’re loving the quality and ease of our extensions — that means the world to us.
We truly appreciate your note on stock and communication, and we’ll keep working hard to improve this side of things. Your happiness is always our priority! ✨
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for your sweet words! 💛 We’re delighted to hear you had a great experience and are loving your extensions — that’s exactly what we love to hear!
Wishing you gorgeous hair days always ✨
— Team Superior Hair
Hair extensions a little bit too thin . I like the quality
I like the quality, soft and smooth. If have more add some more thickness to the hair extensions I would be 5 stars for the this price.
22 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your feedback! 💕 We’re so glad you’re loving the soft and smooth quality of the extensions. We truly appreciate your suggestion about adding more thickness — feedback like this helps us keep improving.
Your satisfaction means the world to us, and we’ll keep working hard to bring you the very best! ✨
— Team Superior Hair
Fast delivery, free upgrade.
I ordered them a week before my event but the length I wanted was out of stock. They emailed asking me if I wanted to pay to upgrade, but after calling them, they upgraded to the longer length for free. The extensions were delivered the day after my call. Hair is the perfect colour match and was very soft, blended into my natural hair perfectly.
20 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for sharing your experience! 💛 We’re so happy to hear the extensions arrived in time and matched your hair perfectly. It’s wonderful to know they blended seamlessly and gave you the look you were after.
We truly appreciate your kind words and can’t wait to be part of your future hair transformations! ✨
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for your kind words! 💕 We’re thrilled you’re loving your new hair — wishing you endless fabulous hair days ahead! ✨
— Team Superior Hair
Always amazing
Always fast service and delivery , these hair extensions are always amazing
11 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛 We’re delighted to hear you’ve consistently enjoyed both our service and our extensions. Your trust means the world to us! ✨
— Team Superior Hair
Quick and responsive
Quick and responsive. Helped me out with an error I had made, and just very good service … thanks
11 August 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your kind words! 💕 We’re so glad we could help and make things right quickly for you. Providing great service is always our goal, and your feedback means a lot! ✨
— Team Superior Hair
My favourite hair extensions purchase…
My favourite hair extensions purchase so far! I’ve been wearing extensions for 15 years, and this one stands out. The quality is simply amazing. I’ve found my forever go-to for all hair extensions! If I could post a photo, I would. x
6 August 2025
Reply from Superior Hair Extensions Australia
Wow — thank you so much for your beautiful feedback! 💛 It truly means the world to hear this is your favourite purchase after 15 years of wearing extensions!
We’re so happy you’ve found your go-to with us — that’s exactly what we hope for. We'd absolutely love to see a photo if you ever feel like sharing! 😍
Thanks again for your support!
— Team Superior Hair ✨
I ordered a light gray messy bun piece…
I ordered a light gray messy bun piece & it’s actually a dark brown colour. Not at all like the photo or description.
14 August 2025
Reply from Superior Hair Extensions Australia
Thank you for sharing your feedback with us. We’re so sorry to hear the colour didn’t match your expectations — that’s definitely not the experience we want for you. 💛 Please email us at support@superiorhair.com.au, and we’ll be happy to assist you with an solution to make this right.
Your satisfaction is very important to us, and we truly appreciate the chance to improve. ✨
— Team Superior Hair
Can highly recommend the messy bun…
Can highly recommend the messy bun elastics. I have had synthetic hair messy bun elastics for many years without any issue but thought I'd upgrade to these. Yes there is more work involved but the look is superior to the shiny fake looking hair of the synthetic. I bought three different colours and they are all stunning. I wear two together for a bolder look, or just leave one near the door for those days that you just need a little something extra to cover up thinning little bun. No one has ever mentioned anything when I've worn my synthetic band, but this real hair feels soooo much better and not as itchy/scratchy as synthetic hair. Grab two in different colours for a balayage look. I have curled one after washing and the process was super easy.
1 August 2025
Unprompted review
Reply from Superior Hair Extensions Australia
Thank you so much for this thoughtful review! 💛 We're thrilled to hear you're loving the upgrade to our messy bun elastics — and we couldn’t agree more, nothing compares to the look and feel of real human hair.
We love your styling tips too — wearing two for volume or mixing colours for a balayage effect is such a great idea! ✨
So happy to hear they're comfy, easy to style, and giving you that perfect little lift on busy days.
Thanks again for your support — it truly means the world to us!
— Team Superior Hair 💫
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