Bought a Minisforum PC at a great price point, and the quality felt solid. But here’s what truly stood out: my machine died overnight. No warning, just a sudden shutdown. Instead of the usual... See more
Company replied
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Review summary
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Bought a Minisforum AI X1 Pro-470 64GB on the EU website. Asked a couple of questions to customer service first, and they where helpsome and replied diligently. The machine has only been running a cou... See more
Company replied
RMA on an MS-01 after almost 2 years old not switching on and green led blinking on the PSU. After a first round of basic troubleshooting steps, diagnosis was fast and RMA was opened to Germany (from... See more
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Brilliant little machine for local AI work. After around 5 months: I picked up the AI X1 Pro (Ryzen AI 9 HX 470 with the Radeon 890M iGPU and 86 TOPS NPU) to run AMD ROCm AI workloads locally,... See more
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Company details
Written by the company
MINISFORUM was born among a group of computer engineers who are passionate about advanced technology and design. Founded in 2012, it has been committed to innovation and production of outstanding products.
Contact info
San Po Kong, Kowloon Hong Kong, 19H Maxgrand Plaza, No.3 Tai Yau Street, 999077, Kowloon, Hong Kong
- 00852-30506835
- store@minisforum.com
- store.minisforum.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They got my system running after it…
They got my system running after it only ran for 12 hours and wound not power on after. Fingers crossed I won't need them again, but happy for the repair.
17 May 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Great support
I did a MiniPC order and I had to modify the order during the process. The change and the support provided was very fast and very profressional.
Information and details were provided on time and they solved the request inmediately.
23 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Minisforum UM560 excellent service/support/repair
Using my Minisforum UM560 mini computer since many years, it failed. I used the support to request support/service. After some initial diagnostics, I was suggested to send in my computer to the repair center. 1 week later it's returned to me with a detailed repair report and it's working perfectly fine again. I'm super happy with my Minisforum computer and also the very effective repair service.
18 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Minisforum Support Team was helpful
Minisforum Support Team was able to help me with my request for getting sata cables for my HM80
23 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
(refund help) Sorry to bother on this review forum
Sorry to bother on this review forum lol. Hey I ordered a barebones version of the UM733 off amazon on accident maybe thinking it was the same as another product. didnt use it maybe only tried to use it for 3 hours then packed everything up. I got all the things it came with and returned it choosing the 1-3 hr amazon credit. which now I have wait until 3-5 days after inspection which would be after prime week which would put me at a money disadvantage.I researched and seen I could contact the merchant of a product personally . Is there a way you can help with the refund process?
19 June 2026
Unprompted review
Reply from MINISFORUM
We apologize for the inconvenience caused. We have arranged for our customer service team to contact you, so please keep an eye on your email.
Great service, Supportive staff
Had some issues with the model and ordering process, the customer service reached out to me offline and helped me with it. The overall experience was very positive. I am definitely coming back to order more. Thank you Minisforum!
23 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Excellent customer service
Excellent customer service, I had an issue with my order and the Hesper with the refurbished support team handled it without any issues!
22 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Great customer service for my RMA
MS-A2 would not boot, I requested repair and had a brand new replacement in roughly 3 weeks time. They even paid for shipping there and back.
The new one works great but I'm no longer using the 2.5G ports, I even turned them off in the BIOS. Also made some other changes in the BIOS to help safeguard the system.
I really love the system and even purchased a 2nd one for Proxmox cluster while I was waiting on RMA.
15 May 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
MS-Ultra02 and Support
I purchased 2 x MS-Ultra02, fantastic products. I had a problem with one of the 2 workstations that was not reading all the installed RAM correctly, the support helped me solve the problem!!! Congrats!
1 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Perfect experience from start to finish…
Perfect experience from start to finish and great product.
22 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
excellent customer service
Had a problem with a refurbished UM690 Slim 32GB/1TB. I ordered the device in 2025 before the RAM/SSD prices raise.
After a few troubleshooting points, the CPU actually seemed to be defective. I was offered to remove and keep the RAM and SSD and send the barebone. Then a new device was send to me.
The support always got back to me within a very short time and was very courteous.
22 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Minisforum were great and very…
Minisforum were great and very responsive to my request for a replacement part.
Everything came on time and I am happy with their service !!
Do recommend!!
19 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Great communication with customer care
Great communication with customer care. Highly recommended
22 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Excellent customer service
Excellent customer service - responding to my emails within 24 hours. I mistakingly ordered the wrong product and was given various options and offered a full refund.
(I ordered a UM350 mini pc a couple of years ago and its performed well with no issues at all).
8 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Great products with an easy to use…
Great products with an easy to use website , delivery on time & good order updates & customer service. Would recommend
15 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Fast response in administrative…
Fast response in administrative inquiries.
17 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Great Customer Service
Having worked with the customer service team at Minisforum, they are great to work with and are quick to resolve any issues. I would highly recommend this company as they are quick and trustworthy.
17 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
Great customer service and good computers!
I traded in my old MS 01 and got great help from Tina at customer service when I didn't get all the info right for the exchange. And when they had received my computer I got a gift card that I could use towards the purchase of an MS 02 ultra. I'm very happy with the whole experience. And grateful that Tina was able to help me with everything.
17 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
A good professional company
A good professional company, highly recommended
17 June 2026
Unprompted review
Reply from MINISFORUM
We are delighted that you enjoy our products and services. Wishing you all the best.
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