Stewart Milne Homes Reviews 

This review relates de the presales experience. We couldn't be happier with Dawn L at Calderwood. Straight forward communication, no fooling around with fake deadlines as sadly experienced with Miller. Options are not designed to rip you off, everything is included (except flooring) and there is no such thing as a 'premium' list with extra cost on top. It is a pleasure buying our new home with them and hopefully the ownership experience will be just as good.

Bought my home from SM 2 yrs this January and the customer care they provide is absolutely disgusting. From the moment we paid our deposit we have been treated with such disregard I can't even explain. Our snagging list isn't even half way completed and the amount of snags that need re done is shocking. Fed up with due to COVID My snagging should have been completed well before COVID. My advise think very seriously before you part with your cash. I will never buy SM again.

No matter how many times I txt to opt out, I still get txt messages telling me they STILL have last few stunning homes for sale in Symington. I STILL DONT WANT ONE. STOP SENDING ME UNWANTED TXTS....

To start with they are great and really fill you with confidence.

The house itself is okay, and I had relatively minor snags ~35.

The issue comes once you are in the house and you've completed the feedback survey they pester you about. Almost the minute after you have provided the survey they switch off and literally do not want to know.

I've had an issue and I am being fobbed off over and over. They want you to manage the issue yourself instead of them taking responsibility.

If I could take back my previous survey scores I would as its clearly all a show to get you to score high. The minute thats done, so are they.

Buying a house if often the biggest purchase anyone will make. This builder acts like you bought a pack of sweets and you're not happy with the flavour.

Dont expect to receive good customer care for long! (about 30 days after purchase it stops dead)

The level of customer service since moving in has been appalling, we have spent 9 months chasing builders around trying to get some basic snags resolved. Lack of customer service and respect from the construction management team. Constantly told what I wanted to hear but nobody stepped up and took ownership. I have been told the head of customer services has been in meetings for 9 months.

Brackenhill Park Development : Moved in to the property on 31/01/20 , during the visiting process and walk through the day before identified issues re the property, a continuous tapping from the extractor unit in the kitchen and a missing mirror in the bathroom, these were highlighted to site manager at the time, moved in on the date above and mirror was fitted however had a lovely silicone/ glue feature above it spread the width of the wall and my continuing tapping noise, thereafter identified a lengthy list of snagging issues, ill fitting doors, damage to kitchen flooring, faulty heating, damage to sinks, sagging mono blocked driveway, wrongly designed bathroom, flooding outside property, garden both front and rear like a swamp, a gaping hole at the rear of the toilet with pipe poked through, constantly complained re issues and some where repaired, kitchen extractor fan was leaking water 2 days after moving in over cooker , and had the constant tapping noise from it, problem was identified however was told on 3 separate occasions it had been resolved, when the problem was in fact worse, eventually had to email head of customer services which resolved the issue 37 DAYS after the problem was identified, Whole experience of buying from Stewart Milne has been tainted with their workmanship and finishing nothing short of completely shocking and disgraceful.