We have been looking for new sofas for a long time and couldn’t find what we were looking for. We bought our last sofa from Sterling 13 years ago so decided to go back. We found sofas that we liked... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited sterling home 3 or 4 times to look at suites. We did really love the 3 seater chesterfields. It was a lovely assistant called Amy Ireland that looked after us each visit. She’s a credit t... See more
Company replied
Buying process very easy with minimal paperwork. However, the delivery costs I felt were quite high, so I decided to pick up my order from the distribution depot. Staff there were very helpful abd the... See more
Company replied
I visited Sterling Home today, I hadn’t been in a while and when I walked in was a bit confused as to where I was going..then out of the blue appeared Elaine whom I can only describe as the most frie... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Barry Duff was very helpful whilst we…
Barry Duff was very helpful whilst we were deciding which sofa best fit our needs, great service would definitely recommend.
30 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi John
Thank you for taking the time to leave such a great review.
We're delighted to hear that Barry was able to help you find the sofa that best suited your needs and that you received great service throughout your visit.
I'll be sure to pass your kind comments on to Barry, who will be pleased to know his assistance made a positive difference to your experience. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Very helpful member of staff with good…
Very helpful member of staff with good knowledge of their products. Didn't feel under any pressure to make a purchase (unlike other stores) given plenty of time to think about the best purchase for me. I am awaiting delivery of my suite so I cannot comment on that aspect at this time
23 August 2026
Reply from Sterling Home - Tillicoultry
Hi Mary
Thank you for taking the time to share your feedback.
We're delighted to hear that our team member was able to provide helpful, knowledgeable service and that you felt comfortable taking the time you needed to make the right decision. Creating a relaxed, pressure-free environment for our customers is something we pride ourselves on, so it's wonderful to know this was reflected in your experience.
We appreciate your order and look forward to your suite being delivered. We hope it meets all your expectations and that you have many years of enjoyment from your new suite.
Kind Regards
The Sterling Home Team
Barry Duff was extremely helpful
Barry was extremely helpful. He took the time to understand my specific requirements and then guided me to suitable sofas that all met my requirements. As trying each sofa meant transferring from a wheelchair, a focused set of sofas to try was really important to me.
5 September 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi
Thank you for taking the time to leave such a great review.
We're delighted to hear that Barry took the time to understand your specific requirements and was able to guide you to a carefully selected range of suitable sofas. We appreciate how important this was, particularly as trying each sofa involved transferring from your wheelchair, and we're pleased that Barry's thoughtful and focused approach helped make the experience easier and more comfortable.
I'll be sure to pass your kind comments on to Barry, who will be thrilled to know his support made such a positive difference to your visit.
Thank you again for your feedback, and we hope to welcome you back soon.
Kind Regards
The Sterling Home Team
Frendly no sell jargon and made…
Frendly no sell jargon and made wellcome fantantic place to shop
Tremendous selection to chose from.
19 August 2026
Reply from Sterling Home - Tillicoultry
Hi Thomas
Thank you for your wonderful review!
We're delighted to hear that you found our team friendly and welcoming, and that you enjoyed browsing our selection of furniture.
We always aim to create a relaxed shopping experience with helpful advice and no sales pressure, so it's great to know that came across during your visit.
We really appreciate your feedback and look forward to welcoming you back again soon.
Best Wishes
The Sterling Home Team
We came away feeling a valued customer
We came away feeling a valued customer. We had been given loads of time to sit and consider our options and if we needed questions answered we found it easy to attract the attention of a member of staff. The staff members kept an eye on us and when we were ready they came over to discuss the final details and take an order. The staff member dealing with us was excellent.
30 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Thank you, Neil, for your wonderful review.
We are delighted to hear that you felt valued as a customer and appreciated the time and space given to consider your options. It's great to know our team struck the right balance between being attentive and allowing you to make your decision without pressure.
We'll be sure to pass on your kind comments to the staff member who assisted you. Thank you for choosing us, and we look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Living Room suite
Very happy with the wide selection and choice, which is why this not the first time we have bought our living room furniture from Sterling.
Our salesman Gerry Watson in Hall 2, was excellent ... not pushy, just professional and knowledgeable.
31 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Laurence,
Thank you for your wonderful feedback.
We're delighted to hear that you were pleased with our wide selection and choice, and especially that Gerry provided such excellent service. Professional, knowledgeable advice without any pressure is exactly the experience we aim to deliver, and we're sure Gerry will be pleased to receive your kind feedback.
We truly appreciate your support and look forward to helping you with your home furnishings again in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Jim,
Thank you for your feedback.
We're delighted that we were able to match your existing sofa and help complete your room just as you wanted. We appreciate you choosing us and hope you enjoy your furniture for many years to come. Thank you again for your custom and support.
Kind Regards
The Sterling Home Team
Barry dealt with us proffessionally and…
Barry dealt with us proffessionally and gave us all the time and information we required to make our purchase. Our whole experience was made easy and pleasant.
30 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi James,
Thank you for your wonderful feedback.
We're delighted to hear that Barry provided such professional service and took the time to ensure you had all the information you needed to make the right purchase. It's great to know that he made the whole experience easy and enjoyable for you.
We’ll be sure to pass your kind comments on to Barry and the team. Thank you for choosing Sterling Home Tillicoultry, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
The ladies was really nice very helpful…
The ladies was really nice very helpful and good sales pitch so needless to say we got a sofa
20 July 2026
Reply from Sterling Home - Tillicoultry
Hi Agnes,
Thank you for your wonderful feedback.
We're delighted to hear that our team were so friendly, helpful, and knowledgeable. It's great to know they made such a positive impression and helped you find the perfect sofa. We'll be sure to pass your kind comments on to the team. We hope you enjoy your new sofa for many years to come!
Kind Regards
The Sterling Home Team
Knowledgeable honest and helpful
Knowledgeable, honest and helpful. No rushing us to make a decision
30 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Sarah,
Thank you for your great feedback.
We're delighted to hear that you found our team knowledgeable, honest, and helpful. Providing a relaxed, no-pressure environment is very important to us, so it's great to know you felt comfortable taking the time to make the right decision for you.
We truly appreciate your comments and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great experience
Great experience. Sales consultant Donna was very knowlegable and friendly - no pressure - she made the whole thing easy. Quality products. Would definately recommend.
30 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Christine,
Thank you for your wonderful feedback.
We're delighted to hear that Donna provided such knowledgeable, friendly service and made your shopping experience easy and enjoyable, with no pressure. It's great to know you were impressed with the quality of our products and that you would recommend us to others.
We'll be sure to pass your kind comments on to Donna. Thank you for choosing Sterling Home Tillicoultry and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great experience
Great experience, all good and Lauren Grant was super helpful.
29 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi,
Thank you for taking the time to leave us your feedback.
We're delighted to hear you had a great experience and that Lauren was so helpful throughout your visit. We'll be sure to pass your kind comments on to Lauren and the wider team.
We really appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Donna - Sterling
Donna was fantastic, didn’t rush us and made it easy to spend so much money!! Would defo recommend Donna if you want easy, friendly good customer service. Thanks Donna 😊
30 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Jill,
Thank you for your wonderful feedback!
We're delighted to hear that Donna made your experience so enjoyable and stress-free. Providing friendly, helpful service without any pressure is exactly what we strive for, and it's great to know Donna delivered that for you. We'll be sure to pass on your kind comments.
Thank you for your recommendation, and we hope you enjoy your new furniture!
Kind Regards
The Sterling Home Team
Excellent choice
Knowledge and assistance of sales person, steven McKelvie
29 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Brian,
Thank you for taking the time to leave feedback.
We’re delighted to hear that Steven's knowledge and assistance helped make your shopping experience a positive one. Steven is a valued member of our team, and we’ll be sure to pass on your kind comments. We really appreciate your recommendation and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent customer service from start…
Excellent customer service from start to finish.
I recently purchased a sofa and on 2 occasions prior to buying I dealt with Amy Ireland who was welcoming, knowledgeable, and patient while I asked questions and compared options. The communication between us was clear and professional and I have no hesitation in recommending Sterling in Tillicoultry.
24 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Karen
Thank you for taking the time to share your experience and for choosing Sterling Home Tillicoultry.
We are delighted to hear that Amy provided such welcoming, knowledgeable, and patient service throughout your sofa purchase. Taking the time to answer questions and help customers compare options is an important part of ensuring they feel confident in their decision, so it is wonderful to know that Amy's support made such a positive impression.
Your kind comments about the clear communication and professional service will be shared with Amy and the team. We truly appreciate your recommendation and look forward to welcoming you back to Sterling Home in the future.
Kind Regards
The Sterling Home Team
Lauren was very helpful, knowledgeable & friendly
Lauren was very helpful, friendly and knowledgeable, whilst processing my order. All the other sales staff we spoke with were also friendly and helpful.
24 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Sandy,
Thank you for your wonderful feedback.
We're delighted to hear that Lauren was so helpful, friendly, and knowledgeable while assisting with your order. It's also great to know that the rest of our sales team provided the same high level of service during your visit.
We'll be sure to pass your kind comments on to Lauren and the wider team. Thank you for choosing Sterling Home Tillicoultry, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Hi We would like to congratulate you on…
Hi We would like to congratulate you on excellent customer service. We visited your store and bought a number of items , everyone that we encountered were courteous, knowledgeble and helpful, a pleasure to deal with ! After sales and deliveries were perfect, many thanks.
13 July 2026
Reply from Sterling Home - Tillicoultry
Hi Moira,
Thank you for your great feedback.
We are delighted to hear that you had such a positive experience with us and that every member of our team was courteous, knowledgeable, and helpful throughout your visit.
It's especially pleasing to know that your experience continued through to our after-sales service and deliveries. We take great pride in providing excellent customer service from start to finish, and your kind words mean a great deal.
Thank you for choosing Sterling Home Tillicoultry. We will be sure to share your comments with the team, who will be delighted to receive your recognition. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Once we had seen the sofa and sat in it…
Once we had seen the sofa and sat in it Elaine came over and helped us with the order. Elaine was brilliant and even though we decided to change the colour it was done without any problems. Elaine has been fantastic.
5 August 2026
Reply from Sterling Home - Tillicoultry
Hi Eric,
Thank you for your wonderful feedback.
We're delighted to hear that Elaine provided such fantastic service and made your sofa purchase such an easy experience. It's great to know that when you decided to change the colour, everything was handled smoothly and without any issues.
We'll be sure to pass your kind comments on to Elaine, who will be thrilled to receive this recognition. Thank you for choosing Sterling Home Tillicoultry and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Sales Manager Michael was incredibly…
Sales Manager Michael was incredibly helpful and very friendly.
9 August 2026
Reply from Sterling Home - Tillicoultry
Hi Stephen
Thank you for your kind feedback.
We're delighted to hear that Michael was incredibly helpful and friendly during your experience with us.
We take great pride in providing excellent customer service, and it's wonderful to know that Michael made such a positive impression. We'll be sure to pass on your comments to him.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Variety of sofas and armchairs to try
Good variety of sofas and armchairs all available to sit and try out
Good range of colours and fabrics though salesman did not know full range of options but was able to find out
10 August 2026
Reply from Sterling Home - Tillicoultry
Good Morning Andrew,
Thank you for your review!
We're pleased to hear that you enjoyed our wide selection of sofas and armchairs in our Tillicoultry store.
It's also great to know you appreciated the range of colours and fabrics available.
While we're sorry our colleague didn't have all the information immediately to hand, we're glad they were able to find the answers you needed.
We appreciate your feedback and hope to welcome you back to Sterling Home soon.
Kind regards,
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.