We have been looking for new sofas for a long time and couldn’t find what we were looking for. We bought our last sofa from Sterling 13 years ago so decided to go back. We found sofas that we liked... See more
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We visited sterling home 3 or 4 times to look at suites. We did really love the 3 seater chesterfields. It was a lovely assistant called Amy Ireland that looked after us each visit. She’s a credit t... See more
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Buying process very easy with minimal paperwork. However, the delivery costs I felt were quite high, so I decided to pick up my order from the distribution depot. Staff there were very helpful abd the... See more
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I visited Sterling Home today, I hadn’t been in a while and when I walked in was a bit confused as to where I was going..then out of the blue appeared Elaine whom I can only describe as the most frie... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Conor was incredibly helpful
Conor was incredibly helpful. Buying a mattress is more complex than you might think. His straightforward explanations allowed us to browse the options and not feel pushed into a sale. I’m looking forward to some very comfortable sleeps
27 September 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Shona,
Thank you for taking the time to leave feedback.
We're delighted to hear that Conor made your mattress shopping experience such a positive one. Choosing the right mattress can be a big decision, and it's great to know his straightforward, no-pressure approach helped you feel confident in finding the right option for you.
We'll be sure to pass on your kind comments to Conor. Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Amazing service
Matthew in particular was amazing! He made our shopping experience completely hassle free. All members of staff that we interacted with when we visited were very friendly and helpful.
1 September 2026
Reply from Sterling Home - Tillicoultry
Hi Andrew,
Thank you for your wonderful feedback.
We're delighted to hear that Matthew made your shopping experience completely hassle free and that all of the team members you interacted with were friendly and helpful throughout your visit.
We'll be sure to pass your kind comments on to Matthew and the rest of the team. Thank you for choosing Sterling Home Tillicoultry, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Lauren was very thorough and…
Lauren was very thorough and professional in the sale.
24 September 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Ron
Thank you for your kind feedback.
We're delighted to hear that Lauren was thorough and professional throughout the sales process. We take great pride in providing excellent customer service, and it's wonderful to know that Lauren made such a positive impression. We'll be sure to pass on your comments to her.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Great customer service never at any…
Great customer service never at any point felt rushed or pressured . Would have liked sterling to provide a service to pick up old furniture even at a cost to make the service complete
10 August 2026
Reply from Sterling Home - Tillicoultry
Hi Joy,
Thank you for your great feedback.
We're delighted to hear that you received great customer service and never felt rushed or pressured during your visit.
We also appreciate your suggestion regarding the collection of old furniture. Feedback like this helps us improve, and we'll be sure to pass your comments on to the relevant team for consideration.
Thank you for choosing Sterling Home Tillicoultry, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
We were served by lovely members of…
We were served by lovely members of staff on our visit and purchase of home ware , they helped us out immensely , even moving furniture to help us choose the correct item to suit our sofa purchase .
19 September 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear Mrs Campbell
Thank you so much for your wonderful feedback.
We're delighted to hear that our team made your visit such a positive experience. Providing helpful, attentive service is very important to us, and we're pleased that our staff were able to assist you in finding the perfect item to complement your sofa.
It's great to know that their extra effort, so you could visualise your choice, made a difference.
We truly appreciate your kind words and your custom. We hope you enjoy your new purchases and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Evie or Ava was wonderful
Evie or Ava was wonderful. Full of knowledge about product and very helpful during our purchase.
24 August 2026
Reply from Sterling Home - Tillicoultry
Hi Anne
Thank you for your wonderful feedback! We're delighted to hear that Evija provided such knowledgeable and helpful service during your purchase.
We'll be sure to pass along your kind comments to the team. We appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Val
Thank you for your 5* feedback.
We're delighted to hear that you were pleased with both our staff service and delivery service. Your positive comments mean a lot to our team, and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Ruby was a real gem !
The lady ( Ruby) who helped me was very friendly and knowledgeable about the Stressless chairs range. The chair I ordered was delivered quickly and the delivery team were very efficient.
All in all , great company, lovely staff and perfect on time delivery with good communication.
2 September 2026
Reply from Sterling Home - Tillicoultry
Hi Marie
Thank you for your kind review! We’re delighted to hear that Ruby provided such friendly and knowledgeable service and helped you choose the right Stressless chair.
It’s also wonderful to know that your chair was delivered quickly and that our delivery team met your expectations with their efficiency and professionalism.
We take great pride in offering excellent customer service, clear communication, and reliable delivery, so your feedback means a lot to us.
We truly appreciate your recommendation and hope you enjoy your new chair for many years to come. Thank you for choosing us!
Kind Regards
The Sterling Home Team
Easy Sale with Great Customer Service
Connor Ross in Hall 3 Beds was the magic in this sale. My wife and I went to look at beds but wanted to have a little time to look at them without being hounded. Connor did exactly that. He came over gave us a higher level view of the current offers and then left us to look round. My wife then spoke to him again and he took us to the area where the beds were per our requirements. He then left us again to have a look on our own which is exactly what should happen. He then came back and we made the purchase. The offer was good and the service from Connor was excellent. Too many times you are pounced on and almost harassed. This did not happen and Sterling should be proud of his customer service.
23 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Allan
Thank you for taking the time to share your experience.
We're delighted to hear that Connor provided such excellent service and struck exactly the right balance between being helpful and allowing you the space to make your decision comfortably.
We understand how important it is for customers to be able to browse without feeling pressured, and it's wonderful to know that Connor's approach made your shopping experience enjoyable and stress-free.
We'll be sure to pass your kind comments on to him and the Hall 3 Beds team. We know he'll be pleased to hear that his product knowledge, professionalism, and customer-focused approach helped you find the right bed.
Thank you for choosing us, and we hope you enjoy your new bed for many years to come.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Karen
Thank you for your kind feedback. We're delighted to hear that you found our staff member helpful, pleasant, and knowledgeable about our products.
Providing excellent customer service and expert advice is very important to us, so it's wonderful to know we met your expectations.
We appreciate your support and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Good Morning Heather ,
Thank you for your kind review!
We're delighted to hear you found plenty of choice and that our team was able to help you find what you were looking for.
Thank you for choosing Sterling Home and we hope to see you again soon.
Kind Regards,
The Sterling Home Team
The girl who served us was very patient…
The girl who served us was very patient and new her stuff
30 August 2026
Reply from Sterling Home - Tillicoultry
Hi Helen
Thank you for your kind feedback.
We're delighted to hear that the member of our team who served you was very patient and knowledgeable.
We take great pride in providing excellent customer service, and it's wonderful to know that she made your experience a positive one.
We truly appreciate your support and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Pleasant shopping experience
Experience knowledge sales staff, Nikki and Steven.
Ability to assess what we were looking for.
Ease with which the transactions were carried out.
Pleasant shopping experience
29 August 2026
Reply from Sterling Home - Tillicoultry
Hi Muriel
Thank you for your lovely feedback.
We're delighted to hear that Nikki and Steven were able to understand your needs and provide knowledgeable assistance throughout your visit. We'll be sure to pass your kind comments onto them.
It's great to know that the transaction process was smooth and that you enjoyed a pleasant shopping experience with us.
We truly appreciate your comments and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
5 star
Lauren was friendly, approachable, and easy to talk to. She was also very knowledgeable and took the time to answer all of our questions thoroughly. Her expertise and great attitude made the entire experience seamless and stress-free.
12 September 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
HI
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that Lauren was friendly, approachable, and able to provide the support and information you needed. We take great pride in delivering knowledgeable and customer-focused service, so it's wonderful to know that Lauren's expertise and positive attitude made your experience seamless and stress-free. We’ll be sure to pass along your feedback to her.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Professional help
Gerry Watson in Hall 2 was very professional, helpful without unwanted pressure.
17 August 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Bev
Thank you for taking the time to leave your feedback.
We're delighted to hear that Gerry provided such a professional and helpful experience. It's great to know that his approach was supportive and informative without any unwanted pressure.
We will be sure to pass on your kind comments to Gerry. Thank you for choosing us, we really appreciate it.
Hopefully, we can look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Initially sold us a carpet that was…
Initially sold us a carpet that was discontinued and email address wrong for first order/ invoice. Two days later returned and chose another carpet. Was told the sale 10% discount would apply then forwarded figures of new order with no discount on carpet. Spelt my name wrong during initial emails. Finally agreed delivery/ fitting date but phoned the day before to confirm appointment and asked to pay the balance which had been paid about 4 weeks previously. We have been customers of Sterling home for 40 years and spent substantial amounts on furniture, carpet etc rebut doubtful if I would use them again. On a positive note the guy who initially measured for the carpet and tge fitter were excellent.
4 August 2026
Reply from Sterling Home - Tillicoultry
Dear Mrs Lyle
Thank you for taking the time to share your feedback.
We are very sorry to hear that your recent experience did not meet the standards you have come to expect from Sterling Home, particularly as a valued customer of more than 40 years.
We sincerely apologise for the errors with the original carpet order, the incorrect contact details, the confusion regarding the sale discount, the misspelling of your name, and the mistake concerning the outstanding balance. We understand how frustrating these issues must have been, specially when they occurred throughout the purchasing process.
We are pleased to hear that the surveyor and carpet fitter provided excellent service, and we will ensure your positive comments are passed on to them.
Your feedback has been shared with the relevant management team so that we can review what went wrong and help prevent similar issues from occurring in the future. We genuinely value your long-standing loyalty and are disappointed that this experience has left you reconsidering future purchases with us.
Please accept our sincere apologies, and thank you again for bringing these matters to our attention.
Kind Regards
The Sterling Home Team
We were greeted by a Very helpful young…
We were greeted by a Very helpful young lady called Lauren Grant, she was very patient and keeping us informed throughout the process. In my humble opinion she is a great asset for the company.
Thank you again for all your help.
Keith and Janice
7 September 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Kevin,
Thank you for taking the time to share your feedback.
We are delighted to hear that Lauren provided such helpful and patient service throughout your visit, keeping you informed every step of the way. Your kind words are greatly appreciated, and we completely agree that Lauren is a valued asset to our team. We will be sure to pass on your lovely comments and recognition to her.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Really well laid out selection of…
Really well laid out selection of furniture,no pressure from sales staff just helpful communication.
Special mention to Barry Duff who was very professional and knowledgeable,nothing was a bother.First class service.
7 September 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Isobel,
Thank you for your wonderful feedback.
We're delighted to hear that you enjoyed browsing our furniture selection and appreciated our relaxed, no-pressure approach. It's especially pleasing to hear your kind comments about Barry.
We'll be sure to pass on your recognition of his professionalism, knowledge, and commitment to providing first-class service.
Thank you for choosing Sterling Home Tillicoultry and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Very poor and not fit for purpose.
The table is fine. The chairs are a disgrace and not fit for purpose. Apart from the very poor state of the chairs, we were left after the delivery to dismantle the seats to remove the covering - not exactly as paid for.
20 August 2026
Reply from Sterling Home - Tillicoultry
Hi Michael,
Thank you for bringing this to our attention.
We are sorry to hear about the issues you've experienced with the chairs and the delivery process.
Please be assured that your concerns have been raised with our Customer Service team, who are currently investigating the matter and working towards a resolution.
We appreciate your patience and thank you for your feedback.
Kind Regards
The Sterling Home Team
Thank you Lauren!
The service provided by staff member Lauren was excellent- friendly, knowledgeable and extremely helpful. Really made it a pleasurable event!
22 August 2026
Reply from Sterling Home - Tillicoultry
Hi Jacqueline
Thank you for your lovely feedback.
We're delighted to hear that Lauren provided such excellent service. Her friendly, knowledgeable, and helpful approach is exactly the standard we strive for, and we're pleased she made your experience so enjoyable.
We'll be sure to pass on your kind comments to Lauren and we look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
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