Starling seem to operate very helpfully and facilities are useful. It takes a while I guess to find your way around any new site and I'm gradually doing that. I am a bit irritated by the fact that I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seamless transfer of funds between accounts. Clean interface in the app which makes it easier to navigate and find services. Overall, a very intuitive app that serves all my needs in app.
Company replied
I love this online bank. I like the instant notifications to my phone whenever money moves. You get a warning that a direct debit is due so you can be sure there are enough funds. Paying people is eas... See more
Company replied
I have been a costumer for many years and I find Starling Bank reliable, easy to deal with, and offering quite good deals for investing my money. The security levels are the highest I have ever seen,... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47K reviews
Asks customers to review
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Excellent service from starling…
Excellent service from starling delivery was okay didn’t take too long
3 July 2026
Reply from Starling
Appreciate the review,
Great to hear you're great experience!
Team Starling
Reply from Starling
Thanks for sharing!
Great to hear you off to a quick and easy start. Thanks for joining us!
Team Starling
Excellent
Very, very good easy to use no messing about straight to the point got the account opened do not change anything
10 July 2026
Reply from Starling
Hi Nic,
Thanks so much for your fantastic review!
We're glad to hear that you found our app easy to use and straightforward.
It's great to know that we made opening your account a breeze!
Happy banking,
Team Starling
Starling has made my banking so simple…
Starling has made my banking so simple and convenient. I LOVE IT!!!
10 July 2026
Reply from Starling
Thanks for sharing, Philip!
We're over the moon to hear our app's made your banking simple and convenient!
Knowing you're enjoying the app means a lot.
Happy banking,
Team Starling
Nice it’s great to use very comfortable…
Nice it’s great to use very comfortable thank you for your service
3 July 2026
Reply from Starling
Hi Aarogya,
Thanks for taking the time to leave a review. It's great to hear that you’re enjoying the app. Please let us know if you need anything!
Happy Banking,
Team Starling!
Reply from Starling
Hi Nsiorie,
Thanks for leaving a review!
We're glad you're enjoying the app and the excellent customer service!
Happy banking,
Team Starling
Reply from Starling
Hi Gordan,
It's wonderful to read your review, thank you.
We're glad you're enjoying the app and found it easy to open.
We hope you have a lovely time abroad.
Team Starling
Reply from Starling
Hi Shaun,
Thanks for taking the time to leave a review. We're so glad to hear you're enjoying banking with us.
Happy Banking,
Team Starling!
Business/Personal Banking - all good!
Have used Starling for Business and Personal banking and have been really pleased with the service.
10 July 2026
Unprompted review
Reply from Starling
Hi Tim,
It's lovely to read your feedback.
We're glad you're enjoying both our personal and business accounts!
If you ever need help, we're on hand 24/7.
Team Starling
Starling has always provided me with…
Starling has always provided me with excellent service and I was not let down again
2 July 2026
Reply from Starling
Thanks for taking the time to leave your lovely review, Brian.
We're really happy to hear that you find our service excellent, you've really made our day!
Happy banking,
Team Starling
Absolutely amazing
9 July 2026
Reply from Starling
Hi Reza,
Thanks for sharing 🫶
It's lovely to know you're enjoying the app and finding it absolutely amazing!
Happy banking,
Team Starling
Great service and what I like about…
Great service and what I like about this bank is the notification you get when there been a transaction.
Very happy about this bank
2 July 2026
Reply from Starling
Hi Ernest, thanks for your review.
We're really happy to hear our service is great! Notifications are useful keeping track of transactions, so we're please you like it.
Happy banking!
Team Starling
In General everything went well
7 July 2026
Reply from Starling
Hi Martin,
Thanks for sharing your review!
We're glad everything's gone well. If there's anything we can do to earn the extra star, we'd love to know.
We're on hand 24/7 if you ever need help.
Happy banking,
Team Starling
Reply from Starling
Hi there,
Thank you for your review. We're thrilled to hear you found the application very easy to do.
We're always looking to make banking easy for everyone, so it's good to hear we've reached your expectations.
Thanks again,
Team Starling
Bad practice
This bank saves you finger prints forever if you close an account with them and take it personal against you so you want ever will be able to have an account with .them as they shouldn't keep your information the rest of your life.
My advice not to use them whatever bait they give you.
10 July 2026
Unprompted review
Reply from Starling
Hi Mouin,
Thank you for your review. As a fully regulated bank, we are required to keep information about all our accounts and applications for a specific period. You can find more info on this here 👉 https://www.starlingbank.com/legal/privacy-notice/
Currently, we have placed a temporary pause on returning customers from reapplying. This is necessary while we improve some of our accounts and systems. We will allow returning customers to rejoin once these improvements are complete.
Thanks again,
Team Starling
Reply from Starling
Hi there,
Thanks for the lovely review. We're so happy to hear you're getting on well with the app. Who wants a confusing banking app? We'll keep up the good work!
Team Starling
Quick and easy to open Nd great to have…
Quick and easy to open Nd great to have as a money saving account
2 July 2026
Reply from Starling
Thanks for the 5-star review, Jane!
We're so happy to hear about your experience.
Team Starling
Swift accurate ans easy
9 July 2026
Reply from Starling
Hi Jan,
Thanks for the lovely review. We really appreciate the support!
Team Starling
Awful Experience
I set up a new current account with Starling which was fairly straightforward. Once my application was accepted the problems started immediately. Firstly I wasn't able to log in to my account as after entering the account number and my pone number correctly it asked me to follow instructions on the phone app. The phone app asked me to scan the QR code which never appeared, even after numerous attempts. I finally managed to log-in after switching from my desktop computer to my laptop. There I was greeted by the wrong name!!?? I navigated to the help/contact page and filled all fields in correctly. Every time I hit the 'submit' button I was greeted with a 'something went wrong' pop-up window. After numerous attempts i used the app to close my account. I just haven't got time to mess around with this useless 'will it work?/won't it work?' nonsense. Looking elsewhere.
10 July 2026
Unprompted review
Reply from Starling
Hi Steve,
We've attempted to ask for more info through Trustpilot but we've not heard back from you. We're sorry to hear about the issue you were having with the app. We appreciate that this must be really frustrating. Our Customer Service team are open 24/7 via in-app live chat or by calling 020 7930 4450. They'll be more than happy to take a look at the issues you're having.
Again, we're sorry for the frustration and inconvenience caused.
Team Starling
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