Starling seem to operate very helpfully and facilities are useful. It takes a while I guess to find your way around any new site and I'm gradually doing that. I am a bit irritated by the fact that I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seamless transfer of funds between accounts. Clean interface in the app which makes it easier to navigate and find services. Overall, a very intuitive app that serves all my needs in app.
Company replied
I love this online bank. I like the instant notifications to my phone whenever money moves. You get a warning that a direct debit is due so you can be sure there are enough funds. Paying people is eas... See more
Company replied
I have been a costumer for many years and I find Starling Bank reliable, easy to deal with, and offering quite good deals for investing my money. The security levels are the highest I have ever seen,... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47K reviews
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Great easy to use app great spaces in…
Great easy to use app great spaces in the app recommend to friends and family
11 July 2026
Reply from Starling
Hi there,
Thanks for taking the time to leave a review.
We're always working to keep banking simple, so it's great to hear you've been enjoying the app. We're glad features like spaces are helping you manage your money.
Happy banking,
Team Starling
High interest savings account set up…
High interest savings account set up instantly in the appraisal
11 July 2026
Reply from Starling
Hi Jayden,
Thanks for taking the time to leave a review. We're glad to hear you're enjoying banking with us.
Thanks again,
Team Starling
Reply from Starling
Hi Wendy,
Thanks for the great review. We believe banking should be simple, so it's great to hear you've been finding the app easy to use.
Happy banking,
Team Starling
Excellent service
Excellent service. Easy to do and easy to use.
Recommended by a grateful customer.
11 July 2026
Reply from Starling
Hi Simon,
Thanks for taking the time to leave us a review. It's great to hear that the app is easy to use and that you have some fantastic customer service.
Happy Banking,
Team Starling!
So easy to apply and get started on my…
So easy to apply and get started on my journey with making tax digital .
4 July 2026
Reply from Starling
Hi John,
Thanks for leaving a review. It's great to hear that you had an easy time applying and getting started with your journey with us.
Team Starling!
Saving for Holiday Spending
Love my Starling account to save for holidays in my new Space. I’ll transfer the money from the Space, where I get interest, to my current account when I need it to spend on holiday. So easy to use my Starling account on holiday.
11 July 2026
Reply from Starling
Hi Judy.
Thanks for taking the time to leave a review. It's great to hear that you're using all the features available to you, making the most of your account, and finding them easy to use.
Happy Banking,
Team Starling!
After several years with a business…
After several years with a business account I decided to move my personal account. A very simple process.
11 July 2026
Reply from Starling
Hi Paul,
Thanks for the review. It's great to hear that you had an easy time switching over to us. Please let us know if you ever need anything.
Happy Banking,
Team Starling!
Very easy to set up app and easy to use…
Very easy to set up app and easy to use bit disappointed as not received my card yet tho
4 July 2026
Reply from Starling
Hi Gareth,
Thanks for the review. We're glad to hear the app is easy to use. We're sorry to hear your card hasn't arrived yet. If you have any issues, please reach out to our customer service team so they can help.
Happy Banking,
Team Starling!
Great customer service and very good…
Great customer service and very good with any help you need thanks
11 July 2026
Reply from Starling
Hi John,
Thanks for taking the time to leave a review. It’s fantastic to hear that our customer service was able to help. Please let us know if you need anything.
Happy Banking,
Team Starling!
I found it easy to open a account and…
I found it easy to open a account and very secure and plenty of information given let's hope they continue giving a good service.
11 July 2026
Reply from Starling
Hi Alan,
Thanks for the review. It’s great to hear you found the account easy to open. We always take security seriously, so it’s great to hear that it's appreciated.
Happy Banking,
Team Starling!
Reply from Starling
Hi there,
Thank you for the review. It's great to hear that the app is easy for us and found opening an account straightforward.
Happy Banking,
Team Starling!
Starling bank
Seamless transfer of funds between accounts. Clean interface in the app which makes it easier to navigate and find services. Overall, a very intuitive app that serves all my needs in app.
3 July 2026
Reply from Starling
Hi Brian,
Thanks for the great review! We're glad to hear you've been finding the app easy to use. If there's ever anything you'd like to see improved, please do let us know.
Happy banking,
Team Starling
Navigable easy app
Navigable easy app, spaces for savings, decent easy access interest account...
10 July 2026
Reply from Starling
Hi Martin,
Thanks for the review. It's great to hear that the app is easy to use and that you're making the most of the features available to you.
Happy Banking,
Team Starling!
Reply from Starling
Hi Greg,
Thanks for the review! It's great to hear you enjoying the service we offer. Please let us know if you ever need anything.
Happy Banking,
Team Starling!
Reply from Starling
Hi Beverley,
Thanks for your wonderful review!
We're thrilled to hear that you found the setup easy and that everything is working efficiently for you.
If you need any assistance, feel free to reach out.
Team Starling
If you want any support the live chat…
If you want any support the live chat is a joke. 5 min delay between every question you ask. After about a half an hour and no closer to resolving my problem I gave up and rang them. At least that was a plus and within 5 mins problem solved.
10 July 2026
Reply from Starling
Hi David,
Thanks for sharing your feedback with us.
We're really sorry that our live chat has not met your expectations!
Our agents work to provide support via live chat as fast as they can, but sometimes we may have to look into your issue behind the scenes. We're glad you were able to call and have your problem resolved.
We'll look to share your feedback to ensure we're doing everything we can to support our customers.
Team Starling
Excellent banking so simple to use
10 July 2026
Reply from Starling
Hi Mark,
Thanks for sharing your review.
It's great to hear you're finding the app so simple to use 🫶
Happy banking,
Team Starling
‘Challenger banks’… what can you say…
‘Challenger banks’… what can you say other than you get what you pay for?
Twice now in the past 3 years I’ve tried to open a Starling business bank account, and twice I’ve been rejected. This is on both occasions where proof of funds have been provided, alongside a business plan and on each occasion I’ve been forced to record my voice and video myself saying ‘I’m a customer’, of which I find idiotic as I never was.
Then to be immediately denied an account and not be told why. Funnily enough, I can open numerous accounts elsewhere. Have a perfect credit score and a chartered member of a financial body vetted to the highest of standards each year and judged to fit and proper.
Not to be told the reason for a decline is incredibly frustrating, as it could be due to something very straight forward which could be resolved, but I’m none the wiser and the disclaimer on their rejection text already preempts any questions by stating, “we can’t tell you our reasons why”.
Don’t make me laugh, that’s nonsense, I’ve been in this industry for 20 years!
I can only assume that unless your business is something attractive to Starling by either way of potential charging or deemed lower risk, they won’t be bothered. Is this treating clients fairly?!
I’ll be completing a SAR followed by a formal complaint and finally a request for data removal. Imagine all the time and cost that’ll eat up guys!
11 July 2026
Unprompted review
Reply from Starling
Hi Paul,
We've attempted to ask for more info through Trustpilot but we've not heard back from you. We're sorry to hear about your experience.
We appreciate you're keen to know the reason why you've been declined but to keep our customers and Starling safe, we're unable to go into detail on how we accept or decline applications. We appreciate that this isn't the answer you're looking for.
If you'd like your information to be removed from our system, please give us a call on 0207 930 4450. We're open 24/7. Again, we're truly sorry for the frustration and inconvenience caused. Team Starling
Just downloaded the app
Just downloaded the app, and it's an easy five stars. I was able to add my card before receiving the physical one, and the setup was quick and straightforward. Great service so far!
10 July 2026
Reply from Starling
Hi Priscilla,
Thanks for your wonderful review!
We're thrilled to hear you're loving our app and everything's been smooth-sailing! It's super handy being able to add your card to your mobile wallet before the physical card has arrived! It's great to know you found this quick and simple too.
Happy banking,
Team Starling
Excellent service from starling…
Excellent service from starling delivery was okay didn’t take too long
3 July 2026
Reply from Starling
Appreciate the review,
Great to hear you're great experience!
Team Starling
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