Starlight Beds Reviews 

1,628
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the mattresses, often finding them comfortable and well-suited for various needs. Many people highlight the easy ordering process and the great value for money, noting the competitive prices. The delivery service is frequently commended for being quick and efficient, with many appreciating timely updates and prompt arrival. However, some people were dissatisfied with the mattress quality, reporting issues such as feeling springs, premature dipping, or a shorter lifespan than anticipated. A few other people also felt that delivery experiences were problematic, mentioning issues like failed delivery attempts or a lack of communication regarding their order status.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality and comfort of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the mattresses as good quality,... See more

Order

People report positive experiences with the ordering process, often highlighting its ease and clarity, along... See more

Price

Customers had positive experiences with price, often highlighting the great value and competitive pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

The foam mattress came in the smaller size we wanted for a side bunk, in our camper van, for an adult to sleep on. It came quickly and we were thrilled with the quality and value. A real material cove... See more

Rated 5 out of 5 stars

I was a bit apprehensive as my normal on-line purchases are disappointing. But pleasantly surprised. Ordering was easy. Kept informed all the way, delivery was quick. Even gave a time slot of a couple... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(1,628)

336 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid if you don't want to replace within in a year

I wrote a review on this mattress when I purchased it 3 months ago which was positive due to good customer service and swift delivery . However after the double mattress has been slept on by a 7 stone teenager since the end of September it has become bobbled, discoloured and worse of all it has dipped in the middle. God only knows how it would fair with 2 grown adults occupying it?? It's a shame I can't post photos on here, as everyone I have shown cannot believe the state it's in - apart from Starlight Beds of course (or the sleep people as they're also known) . To them this is normal wear and tear and despite a back and forth via email they continue to believe that is the case. It most definitely is NOT 'just wear and tear' and judging by the first 3 months use it will not be fit for purpose within 12 months - which ironically is the length of the guarantee they give you. Although I'm not sure what the guarantee is worth as significant dipping is not covered. AVOID AT ALL COSTS UNLESS YOU WANT TO PURCHASE A NEW MATTRESS WITHIN THE YEAR.
EDIT FOLLOWING THEIR RESPONSE. the response from Starlight Beds suggested I did not send photos of the dip. I did send pics however they then requested I measure the dip and send photos of the measurements. At this point I gave up. I was not going to win. BUY FROM THEM AT YOUR PERIL

13 January 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

We’re sorry to hear about your disappointment with the mattress and understand how concerning it is to experience these issues within a short period of use. We appreciate you acknowledging the positive service you initially received, but we regret that the product performance has not met your expectations over time.

As discussed during our email correspondence, our assessments are carried out in line with the terms of our warranty and manufacturing guidelines. We did request images showing the reported dipping so that we could investigate this further; however, we did not receive these. That said, we understand that this outcome was not what you had hoped for. We appreciate you taking the time to share your feedback, and your comments have been noted and will be passed on for further review. We’re sorry that on this occasion we were unable to reach a resolution that met your expectations.

Rated 5 out of 5 stars

King size mattress

Ordered King size Lovely mattress this is the third mattress I’ve purchased with starlight beds never had any issues really great prices and quick delivery

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great mattress

Great mattress, very comfortable. My son has been sleeping much better. Mattress fitted perfectly on bunkbed.
I would recommend this product.

15 December 2025
Rated 1 out of 5 stars

promised delivery on friday

promised delivery on friday, collect myself from b&q, they totally let me down, still waiting.
will not buy from these again.

2 January 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

We’re sorry to hear that your delivery did not arrive as promised and understand how disappointing this must be, especially when you were expecting to collect it yourself. This is not the experience we aim to provide. Please contact our customer support team at help@starlightbeds.co.uk so we can look into this for you and assist further.

Rated 5 out of 5 stars

Brilliant

Brilliant! Quick cheap and really good quality my boy is very happy with his new mattress

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. The mattress was ordered on Friday/Saturday and delivered on Wednesday.
Also Wednesday happened to be Christmas Eve...so I'm super pleased with their speed.
Mattress not bad either

24 December 2025
Unprompted review

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