Starlight Beds Reviews 1,534

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the mattresses, finding them comfortable and well-made. Many also highlight the excellent value for money, noting that the prices are very reasonable. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly and often ahead of expectations. However, some people were dissatisfied with their order experience, mentioning issues like lost parcels, delayed deliveries, or incorrect items. A few other people also felt that the quality of the mattress was low, describing it as uncomfortable even with a topper.

What people talk about most

Product

People report positive experiences with product, particularly mattresses. Many reviewers praise the good... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the superb quality of... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and... See more

Price

Users describe positive interactions with price, consistently highlighting that the mattresses offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit apprehensive as my normal on-line purchases are disappointing. But pleasantly surprised. Ordering was easy. Kept informed all the way, delivery was quick. Even gave a time slot of a couple... See more

Company replied

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Really nice comfortable mattresses (would have liked the pink edged one but out of stock!) Very quick delivery. Ordered two and very happy with them so grandparents ordered some as well for the kids,... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent value products, outstanding customer service.

Starlight beds was a great find for me. They are brilliant!
The products are good, prices are low and their customer service is outstanding. I needed an uncommon single mattress size and, not only did I get to speak to a real person on the phone within 30 seconds of calling, but Megan was extremely helpful and then sent me an email with a list of links to all the products matching my requirements 3 minutes later.
The mattress arrived within 3 working days and I was given a one hour delivery window (which they adhered to), with the option of choosing an alternative. Wow to all of that!
The reflex foam and memory foam mattress is perfect for where we need it. It's not Tempur (which would be literally 10 times more expensive) but is very comfortable and comes with a removable, washable cover.
I cannot rate this company highly enough.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quick service

Fantastic quick service. Ordered a single mattress and arrived within a couple days. Great quality and service. Kept up to date with regards to delivery! FANTASTIC

6 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Julie,

Thank you so much for such an amazing review!

We’re absolutely delighted to hear you were happy with the quick delivery, quality, and service.

It’s great to know the delivery updates kept you informed every step of the way too. Your kind words truly mean the world to us, thank you for your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

looks good quality not tried yet .

looks good quality not tried yet .
Fast delivery

25 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re so pleased to hear you’re happy with the quality so far and that the delivery was fast. We hope you love it once you’ve had the chance to try it.

Kind regards,
Lillia

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great comfortable mattress. Perfect for my van. The sizes are so varied you will almost certainly find the size you need with no compromise to comfort.

5 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Hope,

Thank you so much for such a fantastic review!

We’re delighted to hear you found the perfect mattress for your van and that you’re enjoying the comfort.

It’s great to know the wide range of sizes helped you get exactly what you needed without compromise. Your kind words really mean a lot to us, thank you for your support.

Kind regards,
Lillia

Rated 4 out of 5 stars

Good mattresses both my boys love em…

Good mattresses both my boys love em fairly fast delivery

6 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Shakira,

Thank you for your feedback!

We’re so pleased to hear both your boys are loving their mattresses. We’re glad the delivery was nice and quick too, and we really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

GREAT COMPANY TO DEAL WITH GOOD QUALITY…

GREAT COMPANY TO DEAL WITH GOOD QUALITY PRODUCT AND GREAT VALUE SWIFT DELIVERY AND PACKED WELL

28 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you so much for your fantastic review!

We’re delighted to hear you were happy with the quality, value, swift delivery, and packaging. Your kind words really mean a lot to us, thank you for your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Great looking product not tried out yet…

Great looking product not tried out yet but looks good quality. Thanks for quick delivery.

1 May 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Mally,

Thank you for your lovely feedback!

We’re so pleased to hear you’re happy with how the product looks and the quality so far. It’s great to know the delivery was quick too, we hope you love it once you’ve had the chance to try it.

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivery very good and the mattress was…

Delivery very good and the mattress was super and very easy to order

30 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Patricia,

Thank you for your lovely feedback!

We’re so pleased to hear the delivery went smoothly, the mattress was super, and that ordering was nice and easy.
We really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Brilliant company

I was a bit apprehensive as my normal on-line purchases are disappointing. But pleasantly surprised. Ordering was easy. Kept informed all the way, delivery was quick. Even gave a time slot of a couple of hours. And the mattress are better than expected. Brilliant service

24 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Cheryl,

Thank you so much for such a lovely review!

We’re delighted to hear we exceeded your expectations, especially after previous online shopping experiences. It’s wonderful to know the ordering process was easy, communication kept you informed, and delivery was quick and convenient.

Best of all, we’re so pleased to hear the mattresses were even better than expected! Your kind words truly mean a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Great purchase excellent mattress for…

Great purchase excellent mattress for the money and a super fast delivery

23 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Paul,

Thank you for such a lovely review!

We’re delighted to hear you’re happy with your mattress and that you found it great value for money. It’s wonderful to know the delivery was super fast too, we really appreciate your support.

Kind regards,
Lillia

Rated 4 out of 5 stars

Great experience

Easy to order. Beds arrived on time. Sturdy good looking beds

30 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Lauren,

Thank you for your feedback!

We’re so pleased to hear you found the ordering process easy and that everything arrived on time. It’s great to know you’re happy with how the beds look and their sturdiness , we really appreciate your support.

Kind regards,
Lillia

Rated 4 out of 5 stars

Good price

Good price , speedy delivery . I knocked a star off because it’s not as firm as I would’ve liked .

15 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Jo,

Thank you for your feedback!

We’re really pleased to hear you were happy with the price and speedy delivery.

We’re sorry to hear it wasn’t quite as firm as you expected, but we truly appreciate you sharing your experience, it’s really helpful for us. Thank you again for your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Amazing mattress

Amazing mattress. Really comfortable

28 March 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Steve,

Thank you so much for your lovely review!

We’re delighted to hear you’re finding your mattress so comfortable, that’s exactly what we aim for.

We really appreciate your support.

Kind regards,
Lillia

Rated 5 out of 5 stars

Happy with the mattress and super quick…

Happy with the mattress and super quick delivery

14 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Anthony,

Thank you for your lovely feedback!

We’re so pleased to hear you’re happy with your mattress and that the delivery was super quick, it really means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good matress.

13 April 2026
Starlight Beds logo

Reply from Starlight Beds

Hi there,

Thank you for your feedback!

We’re so pleased to hear you were happy with the quick delivery & your mattress , it really means a lot to us.

Kind regards,
Lillia

Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly . Well packaged and in perfect condition on arrival. So far the mattress is ticking the boxes and purchased at a very good price !

14 April 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Faith,

Thank you for your lovely feedback!

We’re so pleased to hear your mattress arrived quickly, well packaged, and in perfect condition. It’s great to know it’s ticking all the boxes so far and that you’re happy with the price, we really appreciate your support.

Kind regards,
Lillia

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