Annual service of our Stannah stair lift We are very happy with the engineer he politely explained the reason for his visit checked and tested the stair lift and applied intended work he did a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found frustrating having to make 3 phone calls to make contact with human been on my initial phone call on the 2nd of Sept. as every time I was put on hold and music was none stop..! it took me 3... See more
Company replied
Harry came to explain, measure up and was able to sort out a speedy installation to suit my husband’s stroke rehab discharge date, plus putting in a new power point. All efficient and friendly. We cho... See more
Company replied
Vicky Yule did a really good job giving all the info we needed and carefully ensuring that all details of our stairs was logged and what the options were. Brian, the electrician did a clean job of dis... See more
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Company details
Written by the company
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Contact info
Watt Close, SP10 3SD, Andover, United Kingdom
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4.7
Excellent
7K reviews
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Reply from Stannah UK
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be professional. We truly appreciate your recommendation.
as always great service and engineer…
as always great service and engineer always explains what he is doing in plain english
1 September 2026
Reply from Stannah UK
We appreciate your positive feedback. We're delighted to hear that you consistently receive great service and that our engineer clearly explains everything.
Both office staff and engineers are…
Both office staff and engineers are efficient and pleasant to deal with, I am always confident of immediate help.
14 July 2026
Reply from Stannah UK
Thank you for your wonderful feedback! It's great to hear that our office staff and engineers are efficient and pleasant, and that you feel confident in our support.
Exam of the stairlift took place…
Exam of the stairlift took place quickly and very smoothly as ever. The engineer was very polite and helpful
21 August 2026
Reply from Stannah UK
We're delighted to hear that the examination of your stairlift was quick and smooth and that our engineer was polite and helpful.
Very helpful and informative
Very helpful and informative, the engineer explains operation and care clearly,even to a senior citizen- nice people and a very good machine,what more can you ask
Full marks to the fisherman.
1 September 2026
Reply from Stannah UK
We are so pleased to hear that our engineer was helpful and informative, and explained everything clearly. We truly appreciate your positive feedback and are delighted that you are happy with your stairlift.
Reply from Stannah UK
We're so happy to hear that you found our team polite and helpful. Thank you for your wonderful feedback!
When the installation team arrived to…
When the installation team arrived to install the stair lift they found that the carriage was leaking oil. The reinstallation occurred nearly two weeks later than planned. this caused us distress. The service offered did not match the picture painted by your sales representative. Not impressed.
5 September 2026
Reply from Stannah UK
We sincerely regret the distress caused by the installation delay and the initial issue with the stair lift. We understand this was a frustrating experience, and we are reviewing our processes to prevent similar situations.
easy peasy…
stannah company made the whole purchase and installation of the chair lift very simple.for that i am very grateful.from request to completion everything was explained and demonstrated.would not hesitate to reccomend. thankyou.
5 September 2026
Reply from Stannah UK
We're so pleased to hear that you found the whole process simple. It's wonderful to know that everything was clearly explained and demonstrated. Thank you for your recommendation!
Very thorough service.
25 August 2026
Reply from Stannah UK
Many thanks for taking the time to leave a review.
Found frustrating having to make 3…
Found frustrating having to make 3 phone calls to make contact with human been on my initial phone call on the 2nd of Sept. as every time I was put on hold and music was none stop..! it took me 3 attempts initial phone calls l!
I was Very grateful for Engineer’s assistance and response and assistance .
Grateful also for Engineers support, & reminders of chair lift.
4 September 2026
Reply from Stannah UK
We appreciate you sharing your experience with us. We sincerely apologise for the difficulty you encountered reaching us by phone and the extended hold times. We are, however, very glad to hear that our engineer was able to provide excellent assistance and support with your stairlift. Your feedback is valuable as we continuously work to improve our services.
Very organised and competent
Very organised and competent. The lift is working better after the service
4 September 2026
Reply from Stannah UK
Thank you for your positive feedback. We're delighted to hear that you found our servicecompetent, and that your lift is working better after the service.
Reply from Stannah UK
We are so happy to hear that you were happy with the service you received. Thank you for your feedback!
Stairlift was put in quickly
Stairlift was put in quickly. Man showed me how to work it all. I'm so happy with it
20 August 2026
Reply from Stannah UK
Thank you for your positive feedback. We're delighted to hear that your stairlift was installed quickly and that you are happy with it.
Reply from Stannah UK
Thank you for your positive feedback regarding your recent installation. We hope you are enjoying the many benefits of having a stairlift.
The salesman was very professional and…
The salesman was very professional and the engineer was suberb
29 August 2026
Reply from Stannah UK
Thank you for your wonderful feedback! We're delighted to hear that you were happy with all our colleagues.
I was very pleased to be updated on…
I was very pleased to be updated on their arrival time. It was installed within 2 1/2 hours, and the engineers were very pleasant and knowledgeable.
My only fault would be that my stairs were in a bit of a mess, from where there had lifted the stair carpet, and there was fluff on a couple of steps, where they hadn’t cleaned up after themselves.
3 September 2026
Reply from Stannah UK
We're so pleased to hear about your positive experience with our installation team and their efficiency. We appreciate you bringing the oversight regarding the tidiness of your stairs to our attention. We are always working to improve our service.
Engineer turned up as promised
Engineer turned up at the time he promised and did a thorough service on our stairlift. He was very polite and cheerful.
4 September 2026
Unprompted review
Reply from Stannah UK
We're so pleased to hear that you were happy with the service we provided. We appreciate your kind words about our engineer's politeness and cheerfulness.
Always helpful & friendly
3 September 2026
Reply from Stannah UK
Many thanks for taking the time to leave a review.
Service with a smile
Polite, patient and very helpful as usual.
Service with a smile, thanks.
28 August 2026
Reply from Stannah UK
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with the service provided.
Quick, efficient and friendly
The company respond to calls quickly and sort any issues that arise from a service promptly.
2 September 2026
Reply from Stannah UK
We're so pleased to hear that you were happy with how quickly we responded to your calls and that any issues are resolved. Thank you for your positive feedback!
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