spusu UK Reviews 

I was supposed to port to Spusu today. The port appeared to be stuck and nobody could reach me. My daughter called me worried something was wrong - now I’m back fully on my old network provider and nothing has moved forward. Nobody answered the customer service line or my WhatsApp messages.

Query was answered directly by human being, no menu or waiting for automated service. Chris was patient and listened to my query, which he then resolved immediately without fuss or bother.
Expect the connectivity and mobile service to be just as good!

I rang to port my old number. I got straight through to an agent. I explained what I wanted and he did it promptly. Very good

The gentleman was very helpful, polite and reassuring, he dealt with my enquiry swiftly.

I was on a 15gb Spusu plan and noticed that uSwitch were now offering a 20gb for the same monthly price. I reached out to the customer support team to see if I could cancel my current plan and take out the new plan through uSwitch and they replied within a day, saying I wouldn't need to cancel my current one - they upgraded me to 20gb for them same price. I really appreciate customer service that's this quick and gets such a good result for free, would certainly recommend.

Spusu plans are great value, but this comes at a price. Here in the south east of London, you’ll rarely get a strong signal as network capacity is absorbed by EE.
I spend my entire train journey with buggering spinning wheels, achieving nothing. Cheap for a reason

I contacted their support email and WhatsApp every day but they not answering... can not trust this people
I emailed them on the 7th
They replied with sorry on the 12th
Replied after i post my review in truspilot
And it's looks like it's worthless because trustpilot helping cheaters against people

Following my earlier review I have now nearly 2 months user experience and want to compliment Spusu for excellent customer service. They respond very quickly to voice calls or Whatsapp queries and clarified the reason for my reduction in EU roaming allowance while still in the UK (I had used 2.5GB of my 5GB EU allowance, which reduced my 3GB roaming allowance by 0.5GB)

I had the chance to sample the roaming reception in Croatia, which was rarely less than full strength on 5G wherever I went.

I am delighted that I changed to their service, which offers very fast data and high quality voice calls and I've never experienced any dropped connections or failure to connect to the network.

Worked well for me. The onboarding process with esim worked well for both phones. Never had an issue with them in the two months I was with them. I only left due to a competitor offering a bit more data for EU roaming on their fair usage policy and none of the spusu offerings caming in at the same price. Leaving was also painless with the porting from esim to esim easy. I'd certainly come back to Spusu but they'd have to offer a better deal than I'm currently on to get me to switch back. But happy with my Spusu experience.

It all started well. I was impressed to find that I could actually speak to real people. The problem is voice calling - it just doesn’t work. Neither Mobile or WiFi calling worked. I tried everything, even disabling VoLTE. Given that Spusu uses the EE network, there is a fundamental problem with the service when the signal is poor. Its almost as if Wifi Calling doesn’t engage. Helpful people, but too ready to blame EE and not prepared to raise an issue with them. I will be reluctantly moving service provider.

I used libara and then ID mobile, both were good but the service Alex at Supus was really outstanding, it was like premium service. He was so patient and understood why my transferring number from ID mobile ro Supus didn’t work and resolved it at the same call. You are awesome Alex! So impressive.

Wi-fi calling is only supported on certain smartphone brands/models. Customer support takes a while to respond and don't seem to be very interested. Price is good especially for minutes abroad included in the plan and using EE network. Had to switch back to previous network due to lack of wi-fi calling support and no signal at workplace. Otherwise, it would be 5 out of 5. Hope they improve this in the future, will definitely switch to them again.

My husband got Spusu and we decided to see how things went before I transferred mine across. We also went to the US in that time and his roaming was so cheap it was an even better than the Breeze eSIM that I bought. I was with EE and their roaming was expensive so I got the Breeze roaming eSIM instead. I got back from holiday and signed up to Spusu. I got their info and the date they would transfer my number but unfortunately the SIM had not arrived so I had no phone! BUT, I was able to phone them, speak to an actual person and get a UK eSIM installed (from an email they sent me containing a QR code) all within 2 minutes and 24 seconds. They even apologised on behalf of Royal Mail for not delivering the physical one and said they would send another. Their app is also informative, very easy to use and very easy to keep an eye on expenditure if you need to. Fabulous!

Very horrible experience being deactivated and chasing to Spusu UK. Nobody seems to know where the sim is and when it arrives. Communication is non existent and not responsive. Since 24th May till date, I have gotten multiple dates on possible delivery but none was right and still don't have my SIM and neither do I have any information on when. Makes no sense not to offer expedited delivery even if it's paid at checkout.

Switching to spusu was very easy and efficient. We have a cheaper and more flexible package. The customer service team have been extremely helpful each time I phoned when ordering the switch, selecting the package and merging two accounts. I can recommend the customer service (Alex , in the last instance)and hope that the mobile phone system performs as efficiently over time.

I spent 1 week in the USA and was shocked to see that while my phone showed all the major USA networks (AT&T, Verizon etc.), Spusu failed to connect to any - auto and manual.

Not only did I not have a phone for a week, this also meant I lost access to my bank accounts, uber and all online transactions, as most rely on SMS verification.

What a nightmare. This absolutely impacted my holiday. I was forced to go 'old school' and use cash as it is far too risky to give a 'card' to many suppliers. For safety I stick to digital cards or paypal online. Spusu's incompetence and refusal to keep their network 'current', left me absolutely abandoned and stranded.

Just as bad, they ignored my urgent emails and only responded AFTER they saw my UK mobile signal back on line.

Very Disappointed Customer,

I recently migrated from EE to Spusu (same network). The first week everything was ok but now I can't make or receive voice calls. I contacted their support team on WhatsApp yesterday and still waiting for a response.
My partner also having the same issue.
Moved around different areas in London and voice calling doesn't work at all.
Not sure whether or not is worthy, considering to go back to EE.

Customer service is personal and prompt, unbelievable support on a such a low cost option. The Big players should take note on how its done.

Customer Service Is Non Exsistant. Day 3 & My Mobile Data Has Not Been Activated.Messaged On The Whatsapp & Days Later Nothing! - Yet Im Paying For A Service Im Not Recieving - Wish I Had Gone Else Where. WOULD NOT RECOMMEND!

Switched to Spusu on 13 May but have had to switch out again tomorrow. Where I work and live the signal for Vodafone and O2 are brilliant but for EE it’s between one bar and none.