Splitero Reviews 172

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, helpfulness, and supportive attitudes, making the entire process feel easy and comfortable. Many highlight the excellent service and customer support received, noting the clear communication and the team's ability to guide them step-by-step. The booking and overall user experience are consistently described as quick, easy, and efficient, with many appreciating the smooth and stress-free nature of their interactions. However, some customers also noted issues with communication breakdowns, receiving conflicting information, or experiencing delays in the process. A few people were dissatisfied with the lack of clarity and accountability, feeling that their concerns were not adequately addressed, and some mentioned being given the runaround or having to resubmit documents multiple times.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Customers had positive experiences with service, praising the professionalism, informative process, and quick... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Booking process

Clients share positive opinions on the booking process, often describing it as easy, quick, and smooth. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease, confidence and comfort. You never know entering into important ventures like this how it will be handled and what problems will arise. I had my share in this case. But Mr Brandon Leary walked me... See more

Rated 5 out of 5 stars

Keyairra Perkins and Anthony Evett were my point people throughout this process. I received exceptional service from both of them. When I crunched the numbers they were generally less than I would... See more

Rated 5 out of 5 stars

I would like to start by giving thanks to Brenden Leary, and Eddie Murillo and everybody else that worked on my loan, I am very grateful to how attentive, clear, and helpful they all were with the pro... See more

Rated 5 out of 5 stars

The experience was very good. They go through the process with you step by step and were very professional. I especially enjoyed working with Eddie Murillo. He was very professional and personal, whi... See more


Company details

  1. Alternative Financial Service

Written by the company

Splitero provides Home Equity Investments that allow homeowners to receive a lump sum of cash in exchange for a share of their home’s future value with no additional monthly payments. Our Home Equity Investment does not require income verification to qualify. Homeowners working with Splitero can keep their low-interest mortgages and their homes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
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1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not a very positive experience

Not a very positive experience. Incorrect information given. Tried to contact my advisor, leaving multiple messages and never received a return calls. Received via email "declined application". Wanted to find out in more detail specifics for the declined. I was able to reach another advisor, who had previously filled in for my advisor. I asked why I was declined due to insufficient equity. I asked why there was not a counteroffer from the original estimate amount I applied for. I was told I would have to submit another application. To me that did not make sense, being I was not told how much I would qualify for based on the equity in my property. I did not want to go through this process again. I felt I was ghosted. You need to better educate and give your advisors the tools they need to do the job. You will benefit as a company by people and more referrals. I even earlier through the process recommended to a friend your company and my advisor's name. Going forward I will not be recommending Splitero.

1 July 2025
Unprompted review
Splitero logo

Reply from Splitero

We’re sorry to hear about your experience and the lack of follow-up you received. That’s not the level of service we aim to provide, and we understand your frustration. Your feedback is incredibly valuable as we’re actively working to improve — especially communication and transparency around application decisions.

We truly appreciate you taking the time to share this, and we apologize for the inconvenience.

– The Splitero Team

Rated 1 out of 5 stars

Horrible

Horrible. My father was going through the process because we are looking to expand our business. Our house value is over $700K. After several days the guy came back and said they can only offer us half of the initial request/offer we asked for. And this was because of "breakdown in communication" and other excuses. How can u send me a contract of half my initial desire...and then expect me to be ok. At 14% repayment terms they already would have doubled their money while we don't even get 10% of my property value. Ridiculous. Brenden Leary was the guy working with my father and we feel disrespected by this process and the horrible low ball offer they gave us.

9 July 2025
Unprompted review
Splitero logo

Reply from Splitero

Andre - Thank you for taking the time to share feedback. We're truly sorry to hear that your father's experience did not meet expectations. At Splitero, we strive to maintain clear and respectful communication throughout the entire process, and we regret any confusion or frustration caused. As mentioned on our website, we have to consider various factors to determine pricing. Nonetheless, we value the opportunity to work with every homeowner, and your input will help us continue improving.

Rated 5 out of 5 stars

Sasha and Angela were right on top of…

Sasha and Angela were right on top of everything and made this deal work for me.
I cannot remember the last time I have had a professional and knowledgeable customer service experience.
The process completed much quicker than expected.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Keyairra Perkins and Anthony Evett were…

Keyairra Perkins and Anthony Evett were my point people throughout this process. I received exceptional service from both of them. When I crunched the numbers they were generally less than I would have paid for a Heloc or traditional personal loan. Splitero will also act as my real estate broker when I sell the house. They will not charge me any commission which conservatively saves me $12000.00 if the house sells for $400k.
I received my funds quickly and I do not have to settle up with them until the house sells. No payment.
I highly recommend this company and want to especially highlight the work that Keyairra and Anthony did for me.
Excellent experience all the way around.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Quick fast

Quick fast, after signing with notary cash in bank 4 days later, friendly, kind and with a quickness

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Splitero undervalues your home. Stay away…

Splitero undervalued my home to insure that they make money. That is completely wrong to do to people. My home is valued at over 400k. I confirmed this through a real estate broker/ appraiser. Splitero said my home was valued at 319k. The realtor told me if I was to put it on the market at 319k I would have buyers all over it. So I suggest don’t use this company. Terrible way ti do business. I’m in the process of having my own appraisal done so they will definitely hear back from me! *** update*** Just had a REAL appraisal and it came in at 380k$ proves my point on Splitero

10 June 2025
Unprompted review
Splitero logo

Reply from Splitero

Hi Jeffrey, Thank you for sharing your concerns. Please be assured that we work with reputable third-party appraisal management companies that provide accurate and fair appraisals. We understand your frustration and will be happy to contact you to ensure that your concerns are fully addressed.

– Splitero Team

Rated 5 out of 5 stars

Thank you so much for your help...

Thank you so much for your help...
Splitero made this process very straight forward and this program just fit my needs in every way...

You Staff or Crew...just help me understand every bit of this offer...
With calls and emails and they made sure... this was what I needed...
Such a great fit for me...and my situation....
You saved the day for me and enabled me the freedom I needed...
to complete some other projects...

Thank you again
Chris Eskelsen

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Liars and crooks

1st they say, no appraisal required. Your home valued at $1,300,000+ which is about right. Next they say, we need pictures of the outside. Then they say, we need pictures of the inside. Next they say oh, we reevaluated and say its only valued at $900,000. Trying to rip me off and lying through the entire process. These guys are liars and crooks.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Turned down?

It was never explained as to why I was denied. Which is mandatory by DORA. They don't reply to emails. The phone number is just a bot referring you back to the website. I matched all of the items, so why was I turned down?

28 May 2025
Unprompted review
Splitero logo

Reply from Splitero

Hi Dawn - Thank you for reaching out and for your interest in Splitero! We're unfortunately not available in your area of the state at the moment. However, we’re growing quickly and will be sure to keep you updated if we expand to your region in the future.

We truly appreciate your support!

 — The Splitero Team

Rated 5 out of 5 stars

U guys made the loan process much…

U guys made the loan process much easier than the others I tried to get a loan from

28 April 2025
Unprompted review
Splitero logo

Reply from Splitero

Thanks, James! We're thrilled to hear the process felt easy — that’s exactly what we aim for. Appreciate the kind words and honest review!

Rated 5 out of 5 stars

Quick and easy.

Very professional and friendly staff. The process was very quick, all details were explained.

25 April 2025
Unprompted review
Splitero logo

Reply from Splitero

Thank you for the great review. We're glad our team made the process smooth and clear for you. Thanks for choosing Splitero as your home equity partner!

Rated 5 out of 5 stars

3 Weeks from Start to Finish

I really enjoyed working with Matt and Christina on a recent financing. I had great responses and support from both of them. Matt was particularly helpful in explaining the details of the transaction and how it differs from traditional home financing. Unlike most home loans, the process was swift - 3 weeks from start to finish!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Very easy process.

The agents are very knowledgeable and helpful. They are there every step of the way to explain the process. We had our money within 3 weeks.

7 April 2025
Unprompted review

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