Sourdough by the Sea Reviews 

104
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and top quality products, making them completely ideal for starting brand new baking hobbies at home. Many people are extremely happy with how wonderfully well the items are packaged and how easily everything works during daily kitchen use. Though some customers purchased the baking products specifically as presents, a few noted occasional challenges with selecting the correct item or leaving detailed feedback. Other consumers also mentioned that baking delicious sourdough bread at home is a wonderfully enjoyable, fulfilling, and rewarding personal journey.

What people talk about most

Product

Consumers find products to be of fantastic quality, beautiful, and reasonably priced. For example, reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and quickly.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products like starter kits... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the starter Kit to start baking bread as ive retired and like the idea of baking sourdough. Kit arrived quickly and was all high quality. Following the instructions I had a few hickups which... See more

Rated 5 out of 5 stars

First Class personal customer service which successfully resolved a delivery issue with Royal Mail so i could receive the order in time for Christmas. Haven't yet done the baking (it's not for me bu... See more

Rated 5 out of 5 stars

I bought the full starter kit for my husband of this birthday and he loves it! He is making the most delicious bread and is getting really confident. The instructions to start, he found a bit tri... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two additional dry starters, and they arrived with impressive speed. I truly can't praise this product enough; it's ideal as a gift or for embarking on a new hobby. - Phil


Company details

  1. Baking Supply Store
  2. Bakery
  3. Bakery Equipment
  4. Cooking Class

Written by the company

We are a creative kitchen by the seaside in Brighton, East Sussex. Founded in 2021, our aim is to help people become better bakers, and become more creative with honest, homegrown ingredients and premium baking tools. Our bestselling sourdough starter gift sets are the tried and tested stars of any home baked sourdough bread. You have a friend for life, with our sourdough by the sea.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(104)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient, I ordered it one day and got it more or less 2 days later.
The product keeps our dough at a lot more consistent temperature

13 November 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

Great to have your kind review of our service and product. Hope to see you again soon. Jim @ Sourdough x

Rated 4 out of 5 stars

Helpful and great starter

As a sourdough newbie I was a little confused about whether to order dry or wet starter, and probably got the wrong one. Then wasn't clear on the instructions as to how to mix the dry starter. But I called for help and got it promptly, and my first loaf turned out brilliantly, so I think the starter must be very good quality!

4 November 2024
Rated 1 out of 5 stars

Sorry to say not a good experience.

The starter I received wasn’t flakes as I expected, more like a hard biscuit that I had to try and break up with a rolling pin and wooden spoon. It hasn’t come to life when added to water. When I messaged for advice I was referred to instructions on the site that I had already followed.

27 October 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

We have messaged by email - unfortunately you did not reach out for further help. We are always happy to give free support and tips at whatever stage you are at. Sorry you feel our products and service warrant this review.

The upside is we have helped thousands of home bakers across the world.

Pls reach out if you have any questions or concerns.

Best,

Jim @ sourdough by the sea 🌊
Founder

Rated 5 out of 5 stars

Really useful buy

I bought the silicone insert for my Dutch oven for bread making and it works a treat and saves on endless parchment paper - would highly recommend. I bought this after a recommendation from YouTuber Ali lives Well - brilliant channel to watch if you want to save money

27 October 2024
Rated 5 out of 5 stars

As a professional baker

As a professional baker, I’m always on the lookout for innovative tools that enhance my baking process. The silicone molds are a game changer—no more greasing pans! They release my creations effortlessly and make for stunning presentations. The variety of sizes and shapes is perfect for all kinds of baked goods. I’ve also appreciated the easy-to-follow recipes that challenge me while introducing new techniques.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, partner super happy with the product.

18 September 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

Amazing News - Happy Baking! Best, Jim @ Sourdough

Rated 5 out of 5 stars

Delighted with the kit

Delighted with the kit. Unfortunately the jar broke (probably a heavy handed postman) but the owner was lovely and very quick to arrange a replacement for the ruined starter, flour etc. He also provided plenty of baking tips. Many thanks

18 September 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

A pleasure to help you on your baking journey! Hope to see you again soon. Best, Jim @ Sourdough

Rated 5 out of 5 stars

Received the sourdough loaf silicone…

Received the sourdough loaf silicone baking dish I ordered quickly and in excellent order.

8 September 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

Thanks so much for the kind review - it was a pleasure to help you - happy baking! Jim @ Sourdough x

Rated 5 out of 5 stars

Delighted customer

They were helpful when I asked for advice, the products are great and the website is useful and informative.

8 September 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

Thanks for the great review - all the best in your baking journey.

If you need any direct support / advice pls reach out to us 👍

Jim @ Sourdough x

Rated 1 out of 5 stars

Ordered fresh (wet) starter

Ordered fresh (wet) starter, received dried. no instructions/guidance whatsoever, waste of time.

31 July 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

Hi Graham - I can see we sent a message before shipment to notify you of this - during a period of warm weather (above 24'c) we sent out dried starters. I have also messaged you to send you a free replacement and information of the instructions which is printed on our pouches and insert cards with every order like this. Best, Jim @ Sourdough

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery. I ordered the kit as a gift and it was very well received.

24 July 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

Thanks so much for taking time to leave a review x Jim @ Sourdough

Rated 5 out of 5 stars

Excellent service

Excellent service , I ordered the product as a birthday present and it was delivered quickly and my son loves it .

1 August 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

We wish you many happy returns and many happy years of baking delicious tasting sourdough x Jim @ Sourdough

Rated 5 out of 5 stars

Great Products

Great Products, great prices and free delivery.

5 June 2024
Sourdough by the Sea logo

Reply from Sourdough by the Sea

Thanks for the review Nigel - happy baking! Jim @ Sourdough

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