Source BioScience Reviews 279

I am very impressed and pleased so far with my experience with this company, i booked a day 2 test, a day 5 test for release and a day 8 test.

Currently on my day 5 and have recieved my results for my day 2 and they have been great in regards to my concerns and have been very responsive and helpful and would recommend both Emma and Monica as they have both been great throughout, and am very appreciative of their help. So far i would use this company again and would most likely recommend to others. Great job so far thank you

I’ve used Source Bioscience several times….they have been fabulous 👏..they’ve responded to all my email queries really promptly and I’ve sent several! …they even replied to me just after I sent an email query after midnight….they have sent out my tests really promptly that I’ve received a couple of days later and results were speedy…I’ve recommended them to several friends who have used them an not been disappointed….well done to all in the team 👏

I know there is lots of bad reviews on here, however I can't fault this company as of yet. Bought 3 lateral flow tests, they arrived on time, even though we didn't end up using them because of changes to travel rules. We bought 3 pcr tests, they arrived on time. Took the pcr tests after arriving home on the 8th Jan, sent them off on the 9th Jan, we all got our results back on Wednesday 11th Jan early in the morning.

Used Source bioscience for the 2nd time and yet again an amazing service, thank you to monica and Tiegan for always answering my questions.

5* constantly no where else i would use!

Great customer service, Tiegan always answer my queries friendly and also I dropped my sample off on 12:10 and got the result on 20:10 same day.
Just 8 hours and £35. Cheap and quick.
They do deserve 5 stars.

I got the results within 10 hrs after the laboratory received the sample. It was much faster than I expected, thanks a lot!

what a rip off .... its been 6 days since we paid for our PRC tests and they have not shown up yet. They even admit to not sending them and still no apology and no refund.
It is shameful to rip people off over Covid ... does anyone know how we can have them taken of the Government's approved list?

I had to cancel my tests (3) due to France border closures and cancellation of the trip.
That was done in very good time and within the companies timeframe.

Despite numerous emails telling me "it's on the way" I am still yet to receive my refund that has been promised in writing.

I was told 5-10 days, then 5-10 working days, then 10 working days, then 'it's on the way.'
It's well over 15 working days and still no sign.
A refusal to reply to emails asking why the delay.

The worst service I have ever seen. We purchased 3 COVID test kits as for Day 2 tests. The test kits arrived on 4th day. This was the first problem, which they accused Royal Mail. However, it is Day 11 and we still haven't get one of the test results (for my son). I contacted them. They said they haven't got the sample. How it is possible - we took all tests at the same time, dropped sample to the same Royal Mail box at the same time, but we only got two test results. Now instead of apologizing and helping to find the missing test sample, they are creating a new frustration and hassle. They request me now to purchase a new kit. Instead of 2 day self-isolation, why should I stay in self-isolation for 11 days and additionally wait for 4-5 days to take new test?

I have used this company for the second time for Covid testing due to travelling and again I am very happy with their services. I arrived on January 1st which meant that it took the Royal Mail a staggering five days to deliver my test.. While I'm sure this led to a massive backlog for testing, they still managed to get me my results back in less than the promised 24 hours after delivery. Additionally, my test arrived a couple of days before my arrival to make sure I got it in time as it was over the Christmas period. I can only recommend them and please track your package so you can see if Royal Mail has actually delivered your test..

I have travelled a fair bit during covid and had to do lots of testing upon my return to the UK. Most test providers have been utterly shocking, but Source Bioscience have by far been the best one! The test were here when I arrived back on the 3rd of January. As I arrived late on the 3rd the earliest Royal mail collection was in the evening of the 4th. Already on the morning of the 5th had I received confirmation that my test 2as in the lab, and the result followed just a few hours later. All in all I received the results 21 hours after Royal mail collected my test, highly impressed and glad to have finally found a good test provider 👍

Quick and cheap, no problems experienced. Ordered a day 2 test only on Wednesday for a Thursday arrival to the UK. The test was shipped Wednesday, immediately and was with me on Thursday. Sent it back Thursday and got the results Friday evening. Very happy.

Poor show over Christmas, blaming Royal Mail whilst Tracking proved they received test with 24 hrs. Took them 4 days to return Negative Results.

Highly recommend you AVOID.

Bad customer service and waste of money - I ordered a day 2 test that still hasn’t turned up. I emailed 3 times to receive one single response saying it had been delivered when it clearly hadn’t, the tracking on the email they send does not work and you can’t call them. It feels impossible to get hold of them. I am hoping for a refund.

Despite bad reviews I gave this company a shot and I’m afraid to say it was a waste of money and customer service was kind, but promises were not met.

Timeline of events:
8am 23rd of dec: placed order to be shipped soon and delivered upon arrival as website said, but expected delays w the holidays.
24th: got an email that order has been shipped.
26th: arrived in the UK, no test delivered yet, as expected- but no shipping updates either since the 24th. Other packages I had ordered to my quarantine address for Christmas did have accurate tracking updated.
28th: my day 2, which is when I shouldve taken the test at the latest. Still no test and no shipping updates. I email customer service, who were nice, but promised I would get the package the next day.
30th: finally get my test. Immediately post it back, but because mail would not be delivering/retrieving until Tuesday the 4th, I knew I was screwed.
6th of January: get an email they’ve gotten my package
7th: finally get my negative test result.

I leave the UK tomorrow. Since day of ordering it has taken 15 days to be sent the package, have it taken back, and get my result. I expected shipping delays but I sat out the full 10 day quarantine because promises were not fulfilled and I assume the package was not sent when I received my ‘package shipped’ e-mail due to lack of shipping updates when my other 3 packages were tracking just fine. Empty promises and wasted money, spend an extra few pounds if you plan on actually getting out of the house on day 2 and get a reputable place to get a test from.

This review was initially negative, I had to modify it after the care and prompt response I got from Melisa, from the customer care team

I made an error in my order, but Tiegan from Customer Service was very helpful in correcting my mistake.

This has to be the worst company I've ever sent my money to. I've gone out of my way to write this review as its that bad. Worst communication, refusing to accept any responsibility and then just ignoring emails all shows how terrible this company is. AVOID

Great customer service. I made a mistake on my order and Tiegan sorted it out straightaway. Now that the rules have changed again, I’ll be reordering – hopefully correctly this time.