Big thank you to SOLV for completing our yearly Gas boiler service. Great communication, upfront payment. Neil came on time, advised by email carried out his work cleanly and professionall. Service re... See more
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Review summary
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Reviews shaping this summary
While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
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The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
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Booked in for an annual boiler service which was easy to book date and time. All completed and service recorded in warranty book. Eamon was very friendly and professional and explained all that he did... See more
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Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
335 reviews
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Replied to 100% of negative reviews
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I would highly recommend Solv
I would highly recommend Solv. The team are very good & their prices are very competitive. I would like to thank Eamonn O’Rawe the Service Engineer who carried out the service on my gas boiler. He was very efficient, friendly & took his time to do a great job.
16 September 2024
Reply from solv Group
Thank you so much Marion for your five star review! We’re thrilled to hear that you had a positive experience with our team, and we truly appreciate your recommendation. We’ll be sure to pass along your kind words to Eamonn O’Rawe—he takes great pride in his work, and it’s fantastic to know he made such a great impression. If you need anything in the future, don’t hesitate to reach out. We're always here to help!
Warm regards,
solv
This was my first time using solv I…
This was my first time using solv I would highly recommend using them .booking was easy the engineer (Eamonn) contacted me to say he was on his way and was on time. He carried out the job with friendliness respect and professionalism I will definitely be using them in the future
10 September 2024
Unprompted review
Reply from solv Group
Thank you so much for your kind words Catherine and for choosing us! We’re so glad to hear that you had a great experience with us. Eamonn will be delighted to know that his professionalism, punctuality, and friendly approach made a positive impression. We strive to provide a seamless experience from booking to completion, and it’s fantastic to hear we delivered on that for you. We look forward to being your go-to for any future needs. Thanks again for recommending us!
Warm regards,
solv
Solv got it sorted.
After discovering on a Friday morning that the gas boiler doesn't work, meant we were looking at a weekend or longer without any hot water. We rang Solv. They had an engineer out by lunchtime who had the boiler fixed with new parts an hour later. There could be no better service. Hot water again. Excellent.
16 August 2024
Reply from solv Group
Thank you so much for your kind words! We're thrilled to hear that our team could get your boiler back up and running so quickly, especially on a Friday. We understand how important it is to have hot water, and we're glad we could help you avoid a long wait. We appreciate your feedback and are always here whenever you need us!
Warm regards,
solv
Solv was very prompt at servicing my boiler
After booking a boiler service the engineer came on time and did a perfect job.
I would have no hesitation recommending Solv.
20 August 2024
Reply from solv Group
Thank you Teresa for your five star review! We're pleased to hear that you were satisfied with our prompt service and that the engineer met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Warm regards,
solv
Solv engineer pleasant and friendly
Solv engineer pleasant and friendly. Very clean and efficient
28 August 2024
Reply from solv Group
Thank you so much Alison for your kind words! We're glad to hear that our engineer was pleasant, friendly, and efficient. Providing clean and professional service is something we always strive for. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
Warm regards,
solv
Smooth process, friendly staff
Requesting appointment online was simple.
Customer service were quick to call to finalise appointment details.
Engineers arrived in good time and were friendly and knowledgeable.
9 August 2024
Reply from solv Group
Thank you so much Adam for your kind words! We're thrilled to hear that you had a smooth experience with us, from booking your appointment online to meeting our engineers. Our team takes pride in providing friendly and efficient service, so it's great to know we hit the mark. If you ever need anything else, don't hesitate to reach out. We look forward to serving you again!
Warm regards,
solv
The service was very professional
The engineer was pleasant and completed the service and informed me the boiler was in excellent shape.
7 August 2024
Reply from solv Group
Thank you Tom for your kind words! We're glad to hear that you had a positive experience with our engineer and that your boiler is in excellent shape. We strive to provide the best service possible, so we'd love to know what we could have done to earn that extra star and make your experience a perfect one. Your feedback is invaluable to us as we continue to improve.
Warm regards,
solv
Reply from solv Group
Thank you so much for your positive feedback! We're thrilled to hear that Kevin's efficiency and attention to detail made a great impression. We take pride in providing exceptional service, and it's wonderful to see that reflected in your experience. If you need any further assistance, don't hesitate to reach out!
Warm regards,
solv
Arrived on time and very helpful.
1 August 2024
Reply from solv Group
Thank you so much for your kind words Mrs McBride! We're thrilled to hear that our operatives arrived on time and that you found them helpful. It's our goal to provide a seamless experience, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out!
Warm regards,
solv
Good reliable service
Good reliable service. They arrive on time and are very professional. I would highly recommend them.
24 July 2024
Great service
The engineers who came over to fix the fault with my boiler did a great job in diagnosing and fixing the issue
22 July 2024
Reply from solv Group
Thank you so much for your kind words! We're thrilled to hear that our engineers were able to diagnose and fix the fault with your boiler effectively. We take great pride in providing excellent service, and your feedback truly means a lot to us. Did you know that we do more than boiler servicing and repair? We also provide plumbing and electrical works so should you have any requirements in the future, please don't hesitate to contact us.
Warm regards,
solv
Boiler problem resolved.
The Solv engineer (Andrew) arrived within a day of my request for someone to call to service my gas boiler and to advise on a problem I had encountered. Having carried out a safety inspection Andrew checked that my boiler was still under warranty and rang the boiler manufacturer. He was able to explain the problem he had uncovered and this resulted in a fix being carried out under warranty at no cost to me.
17 July 2024
Reply from solv Group
Thank you so much Robert for taking the time to share your positive experience with us! We're thrilled to hear that Andrew was able to promptly resolve the issue with your gas boiler and ensure everything was taken care of under warranty. Our team is dedicated to providing exceptional service, and it's wonderful to know that Andrew's thoroughness and expertise made a difference for you.
Warm regards,
solv
Positive and friendly staff who…
Positive and friendly staff who diagnosed the problem and fixed it professionally and quickly.
4 July 2024
Reply from solv Group
Thank you so much for your five star review Leo! We're so glad to hear that our staff provided you with a positive and friendly experience, and that we were able to diagnose and fix the problem quickly and professionally. We look forward to serving you again in the future! Did you know we do more than boiler services? We can cover any electrical and plumbing requirements as well. If you ever need any of our services, please get in touch.
Warm regards,
solv
Boiler maintenance
The engineer was very polite and completed the job well. He was very helpful when I asked if I could have my receipt sent by post. I would recommend Solv for boiler maintenance
2 July 2024
Reply from solv Group
Thank you so much for your positive review Anne! We're happy to hear that our engineer was polite and completed the job to your satisfaction. It's wonderful to know that you found him helpful with your request to have the receipt sent by post. Your recommendation means a lot to us. Did you know that we do more than boiler maintenance? We offer electrical and plumbing services as well. Check out our full list of services on our website solvgroup.com
Warm regards,
solv
Customer care excellent- professional…
Customer care excellent- professional and personable
3 July 2024
Reply from solv Group
Thank you so much for your wonderful feedback Janet! We're thrilled to hear that you found our customer care team to be both professional and personable. We strive to provide the best service possible, and your kind words are truly appreciated.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
solv
Central heating problem sorted!
We were having problems with the central heating coming on during the night and at other times when it was set to be off. I phoned Solv who were able to come out that day and quickly diagnosed and fixed the issue, explaining everything to me as they went. They were courteous and knowledgeable. Everything now working perfectly. I wouldn't hesitate to use again.
13 June 2024
Reply from solv Group
Thank you so much for your wonderful feedback Boyd! We’re thrilled to hear that our team could swiftly address and resolve your central heating issue. It’s great to know you appreciated our prompt service, clear explanations, and professionalism. We're delighted that everything is now working perfectly for you. We look forward to assisting you again in the future!
Warm regards,
solv
Engineer arrival time was provided via…
Engineer arrival time was provided via email and arrived on time. Professional and pleasant and completed work to a high standard.
19 June 2024
Reply from solv Group
Thank you so much Louise for your kind words! We're happy to hear that you had a positive experience with our engineer. Punctuality and professionalism are top priorities for us, and it's wonderful to know we met your expectations. If you have any more needs in the future, don't hesitate to reach out.
Warm regards,
solv
Boiler breakdown
Boiler breakdown, one call toSOLV and less than 3 hours later these 80 year old bones were warm and cozy again!!
14 June 2024
Reply from solv Group
Thank you so much for your wonderful review! 🌟 We’re so happy to hear that we could get your boiler up and running again in no time, keeping you warm and cozy. It's our goal to provide quick and reliable service, and we're glad we could make a difference for you.
If you ever need assistance in the future, please don't hesitate to call us. Stay warm and take care!
Warm regards,
solv
Well Satisfied
Punctual , efficient and well-mannered with the work done to an exceptionl standard
5 June 2024
Unprompted review
Reply from solv Group
Thank you so much for your kind words! We're happy to hear that you are well satisfied with our service. Punctuality, efficiency, and professionalism are core values for us, and it's wonderful to know that they made a positive impression on you. We strive to maintain exceptional standards in all that we do, and your feedback motivates us to keep up the good work. If you have any further needs or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind words! We're glad to hear that you found our service reliable and efficient. It's always a pleasure to work with customers like you, and we're grateful for your trust in us. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
solv
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