Big thank you to SOLV for completing our yearly Gas boiler service. Great communication, upfront payment. Neil came on time, advised by email carried out his work cleanly and professionall. Service re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Booked in for an annual boiler service which was easy to book date and time. All completed and service recorded in warranty book. Eamon was very friendly and professional and explained all that he did... See more
Company replied
Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful engineer
Helpful engineer, punctual arrival, some difficulty doing online booking outside office hours but remedied when using system during office hours.
25 November 2024
Reply from solv Group
Thank you for your five star review review, it's great to hear you experienced help from our engineer and that they arrived on time. It would be useful to understand the issues you had with our online booking system outside of office hours if you wouldn't mind emailing detail of this through to helpdesk@solvgroup.com. Thanks again for the positive review!
Warm regards,
solv
Nice friendly technician and very tidy
Nice friendly technician and very tidy, l have no complaints about Solv over all .
20 November 2024
Reply from solv Group
Thank you Stephen for your five star review! We're delighted to hear that our technician was friendly and tidy, and that you're happy with our service overall. If you ever need us again, we're just a call away!
Warm regards,
solv
Good time keeping and clean…
Good time keeping and clean workmanship. I’m pleased all around.
4 October 2024
Reply from solv Group
Thank you for your kind words and for taking the time to leave us a review! We're delighted to hear you were pleased with our timekeeping and clean workmanship. If there's anything we could have done differently to make your experience a five-star one, we'd love to hear your feedback. We're always looking for ways to improve and ensure our customers are 100% satisfied.
Warm regards,
solv
Engineer arrived on time and carried…
Engineer arrived on time and carried out service
12 November 2024
Reply from solv Group
Thank you for the wonderful feedback! We're so glad to hear our engineer arrived promptly and completed the service to your satisfaction. Ensuring a seamless experience is our top priority. If you need any assistance in the future, please don’t hesitate to reach out!
Warm regards,
solv
More expensive than any other company
More expensive than any other company, plus unreliable quotes for work. Will never use again
7 December 2023
Reply from solv Group
Thank you for your feedback. We understand that unexpected costs can be frustrating.
When initially quoted, the price given was for time and materials only as you provided the appliance. However, when our gas installer began the installation, we discovered that the existing electrical supply was unsuitable for the dual-fuel cooker.
For safety and compliance reasons, it was essential to upgrade the connection, which required additional work by an electrician. This was done on a continuation basis, so there was no extra call-out fee.
We aim to provide high-quality, safe installations and are committed to ensuring our customers understand any necessary adjustments. As an accredited NICEIC and Gas Safe company, we offer both gas and electrical specialists, ensuring work is completed to the highest safety standards. While we may not always be the cheapest option, we believe our focus on safety, reliability, and expertise adds value and justifies our rates. If you’d like to discuss this further or have any additional concerns, please reach out. We’d appreciate the chance to address them directly.
Warm regards,
solv
First class service. Highly recommend
I usually use a local recommendation for my gas boiler service but used this online service instead. The whole process was quick, efficient and dare I say cheap. The man who serviced the boiler was polite and helpful. I would highly recommend this company.
30 October 2024
Reply from solv Group
Thank you so much for your wonderful review! We’re thrilled to hear that you found our service efficient, affordable, and friendly. Although you booked online, we want to reassure you that we’re still very much a local company, based here in Belfast, and proud to serve our community. We look forward to helping with any future needs – thank you again for choosing us!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind words! We’re thrilled to hear you found our service reliable, as that’s exactly what we aim to provide for all our customers. If there’s ever anything more we can help you with, please don’t hesitate to reach out. Thanks again for choosing solv!
Warm regards,
solv
I have left it so long as I wondered if…
I have left it so long as I wondered if it would get better but since the service there is always a strong smell of oil around the boiler when it has been on.
I had also noticed oil left on a mat beside the boiler which I have disposed of. Not sure whether this service caused these problems but it would seem likely
25 September 2024
Reply from solv Group
Thank you for sharing your feedback. We’re sorry to hear about the smell of oil around your boiler and any concerns following your recent service. Since it’s been about a month, and you’re still noticing a strong odour, we recommend getting this checked out as there could be a few potential causes, including a possible leak. These leaks may occur due to corrosion, damage, or regular wear and tear in the system’s components.
If your oil usage hasn’t noticeably increased, the smell could be from something other than a leak, but we’d be more than happy to arrange a call-out to investigate and ensure everything is working as it should. Whether or not this issue is related to the service, we’re here to help resolve it and provide peace of mind. Please don’t hesitate to reach out, and we’ll work with you to get this sorted as soon as possible.
Warm regards,
solv
Reply from solv Group
Thank you so much for the five star review and the kind words! We're glad to hear you had a great experience with solv. If there's anything else we can assist you with, don’t hesitate to reach out.
Warm regards,
solv
Hi a solve engineer called with me…
Hi a solve engineer called with me yesterday morning Massey Avenue received text message and arrived on time, serviced my boiler and fixed a problem, also installed a carbon monoxide alarm, very efficient and tidy, would definitely recommend solve I think they cover all over Northern Ireland.
Sorry meant to give you five 🌟 stars.
21 October 2024
Unprompted review
Reply from solv Group
Thank you so much for your kind review Joseph! We're delighted to hear that our engineer provided efficient and tidy service, and we're glad to have been able to help with your boiler and install the carbon monoxide alarm for added safety. It's great to know you'd recommend us! Yes, we do cover all over Northern Ireland, job dependent, and we're always here to help with any future needs.
THANK YOU FOR THE FIVE STAR REVIEW!
Thanks again for choosing us!
Warm regards,
solv
Booked in for a date using their online…
Booked in for a date using their online booking only to get a call from them to change the date. Engineer came out and didn’t inform me there was an additional charge to change the jet until it was fitted. I was informed I would be sent out a certificate to confirm the service readings taken so I had a record. Unfortunately I’ve never received this. Engineer was pleasant and seemed thorough. Just over £91 for a routine service.
25 September 2024
Reply from solv Group
Hi Philip,
Thank you for taking the time to leave your feedback. We're sorry to hear about the issues with your recent service. Our engineers should always inform customers upfront if a part needs to be replaced, so we apologise if this wasn't made clear in your case.
The nozzle that was replaced is a low-cost item that typically needs to be changed annually, but we understand how important it is for you to be fully informed before any additional work is carried out.
Regarding the service certificate, we’ve checked our records and can confirm it was issued to you on the 2nd of October along with your invoice. However, if you haven’t received it, please email us at helpdesk@solvgroup.com, and we’ll be happy to send another copy.
We really appreciate your feedback, as it helps us improve our service. Thanks again for bringing this to our attention, and we hope to have the opportunity to provide a smoother experience for you in the future.
Warm regards,
solv
Reply from solv Group
Thank you so much Jonathan for your kind words! We're happy to hear you had a great experience with our engineer. If you ever need anything in the future, don't hesitate to get in touch!
Warm regards,
solv
Reply from solv Group
Thank you for your lovely feedback! We're glad to hear our engineer was both friendly and efficient. If you need any further assistance, we're always here to help!
Warm regards,
solv
Reply from solv Group
Thank you for the fantastic five-star review! We're delighted to hear that you found our team reliable and easy to work with. It’s great to know we made a positive impression, and we look forward to helping you again in the future!
Did you know we do more than boiler servicing? We also offer electrical and plumbing services so if you ever have any need, please don't hesitate to get in touch!
Warm regards,
solv
Eamon carried out a good boiler service…
Eamon carried out a good boiler service and was knowledgeable about the issues I had.
7 October 2024
Reply from solv Group
Thank you so much for your review! We're delighted to hear that Eamonn provided a thorough boiler service and was able to assist with your concerns. Did you know that we do more than just boiler servicing? We also carry out electrical and plumbing works. If you need anything in the future, don't hesitate to get in touch—we’re always here to help!
Warm regards,
solv
Solv serviced my gas boiler and have…
Solv serviced my gas boiler and have been for the last 4 years, I can recommend this company always on time, pleasant staff, and fantastic job,clean and tidy
24 September 2024
Reply from solv Group
Thank you so much for your wonderful feedback Julie! We're thrilled to hear that you've trusted us with servicing your gas boiler for the past four years and that you've had such a positive experience with our team. Punctuality, professionalism, and cleanliness are core values we aim to deliver every time, so it's fantastic to know we've hit the mark. Did you know we do more than just boiler servicing? We also provide electrical and plumbing too so if you ever need anything, don’t hesitate to reach out.
Warm regards,
solv
I would highly recommend using SOLV
I would highly recommend using SOLV. We have had ongoing issues with a very old boiler system in our premises and the very knowledgeable engineering team never fail to call out when needed. Repairs and replacements are always completed on time and with no issues. The most recent was a repair toa pressure gauge and this was rectified and tested within a few hours with no outstanding issues. Highly recommended for any boiler servicing or maintenance issues you may have.
30 May 2024
Unprompted review
Reply from solv Group
Thank you so much Tracy for your kind words and recommendation! We’re delighted to hear that our engineering team has been able to resolve the issues with your older boiler system quickly and efficiently. It’s always our goal to ensure repairs and replacements are carried out smoothly and on time. We’re glad the pressure gauge repair was handled to your satisfaction, and we truly appreciate your continued trust in solv for your boiler servicing and maintenance needs! If you ever need assistance again, we’re always here to help.
Warm regards,
solv
Annual boiler service
Easy to book appointment on line Had Eamon here to complete routine boiler and gas fire service and check clean tidy job arrived on time and explained everything he was doing
20 September 2024
Reply from solv Group
Thank you so much for taking the time to share your experience Hester! We're delighted to hear that booking your annual boiler service online was easy and that Eamonn provided a punctual, clean, and thorough service. We always strive to ensure our customers are well-informed throughout the process, and it's great to know Eamonn made sure to explain everything. We look forward to serving you again next year!
Warm regards,
solv
We had an intermittent problem causing…
We had an intermittent problem causing the boiler to only work occasionally. After first visit the probable cause was identified. The new part was obtained and fitted and the boiler has been working perfectly ever since.
Pleasant and efficient. A job well done.
30 August 2024
Reply from solv Group
Thank you so much John for your positive feedback! We're delighted to hear that your boiler is now working perfectly and that you found our team both pleasant and efficient. Ensuring a quick diagnosis and effective solution is always our goal, and we're glad we could get everything sorted for you. If you ever need us in the future, we're here to help!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words! We're thrilled to hear that our team impressed you with their professionalism, knowledge, and friendliness. Providing excellent service is our top priority, and we're glad it showed. If you need anything in the future, don’t hesitate to reach out!
Warm regards,
solv
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.