While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Booked in for an annual boiler service which was easy to book date and time. All completed and service recorded in warranty book. Eamon was very friendly and professional and explained all that he did... See more
Company replied
Usual professional and expert service. I have my boiler serviced every year by this company as after sales service. I am reminded of the service due date, booking is straightforward and engineer is al... See more
Company replied
Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Well done
Organised, efficient, followed specific instructions about their visit and kept us up to date at every stage.
19 April 2024
Reply from solv Group
Thank you Ernie for your kind words! We strive to provide organised and efficient service while ensuring we follow your specific instructions every step of the way. We're glad to hear we met your expectations!
Warm regards,
solv
diligent and fast service
Fast service, diligent and highly professional
With proper follow up
15 April 2024
Reply from solv Group
Thank you so much for your kind words Benoit! We're thrilled to hear that you found our service fast, diligent, and highly professional. Providing exceptional service and ensuring proper follow-up are top priorities for us. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations. Did you know we provide more than boiler servicing? If you ever need any plumbing, electrical etc. services in the future, don't hesitate to reach out. We're here to help!
Warm regards,
solv
Boiler Service
I have been using Solo to service my boiler for a number of years. They always deliver a friendly, professional service. I would recommend them.
15 April 2024
Reply from solv Group
Thank you so much Colin for your glowing review! We're thrilled to hear that you've been satisfied with our service over the years. Providing friendly and professional service is what we strive for, and it's fantastic to know that we've met your expectations. We truly appreciate your recommendation and look forward to continuing to serve you in the future! If you ever need anything, don't hesitate to reach out.
Warm regards,
solv
Efficient, Conciderate Workmanship.
Always efficient with their concentration on the job. As a company I found Solv to be forward thinking, considerate, open minded with a high level of common sense and willingness to be thorough and effective in completing the necessary work required.
27 March 2024
Reply from solv Group
Thank you so much Miss Bell for the fantastic review! We're thrilled you found our team efficient, considerate, and thorough. We strive to deliver exceptional service, and your feedback means a lot.
Warm regards,
solv
Good professional service
Boiler needed serviced. I had tried a few people and they either didn’t answer or let me down. Solv had an easy booking system, gave me a time slot that suited and did a professional job. Recommended.
28 March 2024
Reply from solv Group
Thank you for your kind words! We're glad to hear you found our service professional and reliable. Making booking easy and convenient is a priority for us, and we're pleased we could accommodate your schedule. Did you know we do more than boiler servicing? See our website for our full list of services and if you ever need assistance in the future, don't hesitate to reach out.
Warm regards,
solv
Highest standards of work
Excellent Company, professional staff, work to the highest standards. Would highly recommend.
19 March 2024
Reply from solv Group
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that our team met your expectations. We strive to maintain professionalism and uphold the highest standards in all aspects of our work. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. We're here to help!
Warm regards,
solv
Excellent Boiler Service
The engineer arrived on time to service 4 boilers and was very tidy, efficient and helpful.
1 March 2024
Reply from solv Group
Thank you for your kind words! We're delighted to hear that our engineer's service met your expectations.
Did you know that we do more than boiler servicing? Check out our website for a full list of services including electrical, plumbing and renewables. If you ever need assistance in the future, don't hesitate to reach out.
Warm regards,
solv
Hassle free & friendly service.
5 March 2024
Reply from solv Group
Thank you for your kind words! We're delighted to hear that you found our service hassle-free and friendly. Your satisfaction is our top priority, and we're here to assist you whenever you need us.
Warm regards,
solv
Excellent work
Efficient , helpful , professional.
The work included dismantling a boiler house. This was carried out super quick and then the new boiler installed. All work was completed to the highest standards ! James was fantastic and addressed any queries promptly.
Well done to all involved. Thankyou.
7 March 2024
Reply from solv Group
Thank you Mandy for the five star review! We're happy to hear that our team provided efficient, helpful, and professional service. We take pride in our work and strive for the highest standards. James is indeed fantastic, and we're delighted he could address any queries promptly. Your satisfaction is our priority. Thanks again for choosing us!
Warm regards,
solv
Gas Boiler Repair
My gas boiler developed a drip of water from inside said boiler. The engineer came out very quickly and diagnosed the problem. A new part was quickly sourced and the engineer Eamon returned next day to carry out the repair. The customer service was excellent . I am very happy with the said service.
15 March 2024
Reply from solv Group
Thank you so much John for taking the time to share your experience with us! We're thrilled to hear that you found our service prompt and efficient, from the swift diagnosis to the quick repair carried out by Eamon. Delivering excellent customer service is always our top priority, and we're delighted that you're pleased with the outcome. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Warm regards,
solv
Excellent bespoke service and engineer…
Excellent bespoke service and engineer went the extra mile. All probs sorts and service completed professionally
Well done indeed!
1 March 2024
Reply from solv Group
Thank you for your kind words! We're thrilled to hear that you had a great experience with our bespoke service and that our engineer went the extra mile to ensure everything was sorted professionally. We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
solv
Service was easy to book online
Service was easy to book online, and it was carried out efficiently at the arranged time
19 February 2024
Reply from solv Group
Thank you Mrs P for your positive feedback! We're glad to hear that booking our service online was convenient for you and that we were able to deliver efficiently at the scheduled time. We appreciate your support and look forward to serving you again in the future!
Warm regards,
solv
Reply from solv Group
Thank you Leo for your kind words! We're thrilled to hear that you had such a positive experience with our boiler service. Providing exceptional service is always our goal, and it's fantastic to know that we've met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
solv
Reply from solv Group
Thank you so much for your positive feedback! We strive to be reliable, honest, and trustworthy while offering fair prices. We're thrilled to hear that you had a great experience with us. If you ever need anything in the future, don't hesitate to reach out!
Warm regards,
solv
Reply from solv Group
We're delighted to hear that you had a positive experience with our boiler service! Punctuality and efficiency are top priorities for us, and we're glad our engineer could meet your expectations. If you ever need further assistance, feel free to contact us anytime.
Warm regards,
solv
Reply from solv Group
Thank you for your kind words! We're thrilled to hear that you found our staff reliable, pleasant, and professional. We strive to provide exceptional service to all our customers, and your feedback is truly appreciated. We look forward to serving you again in the future!
Warm regards,
solv
Good service.
Engineer arrived when expected and completed the service efficiently. I have been very satisfied with the service I have received from this company
19 February 2024
Reply from solv Group
Thank you for your kind words! We're happy to hear that you had a positive experience with our service. Your satisfaction is our top priority. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing our company!
Warm regards,
solv
Good service from a friendly and well…
Good service from a friendly and well informed engineer
6 February 2024
Reply from solv Group
Thank you for your kind words! We're delighted to hear about your positive experience with our service. If you ever need assistance again, don't hesitate to reach out.
Warm regards,
solv
The engineer arrived on time and was…
The engineer arrived on time and was very informative and friendly, he did a satisfactory work on the boiler and I will continue to use solv again
1 February 2024
Reply from solv Group
Thank you Alan for your five star review! Punctuality, professionalism, and being personable are traits we strive to uphold at Solv, so it's great to hear that our engineers are embodying these values. Please don't hesitate to contact us in the future should you have any further requirements.
Warm regards,
solv
Great experience with Solv group
Had a problem with my boiler a few days before my service. After a quick call to Solv they sent an engineer out and rolled my service and boiler fix into the one appointment to save time which was great. The customer service on the phone was second to none and the engineer that arrive was friendly and very knowledgable. The issue was quickly addressed and the service completed efficiently. The engineer also took the time to explain an issue with the flu and how we could quickly get this addressed by Solv. Will definitely be booking with Solv again for all my boiler needs!
16 January 2024
Reply from solv Group
Thank you for your five star review! We're delighted to hear that our team efficiently addressed your boiler issue and seamlessly combined the service with the fix in one appointment. Our commitment to excellent customer service and knowledgeable engineers is always a priority. We appreciate your trust and look forward to serving you for all your boiler needs in the future!
Warm regards,
solv
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