Big thank you to SOLV for completing our yearly Gas boiler service. Great communication, upfront payment. Neil came on time, advised by email carried out his work cleanly and professionall. Service re... See more
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Review summary
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While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
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The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
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Booked in for an annual boiler service which was easy to book date and time. All completed and service recorded in warranty book. Eamon was very friendly and professional and explained all that he did... See more
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Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
335 reviews
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Replied to 100% of negative reviews
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Reply from solv Group
Thank you for the five star review Ian, we appreciate the positive feedback!
Warm regards,
solv
Just came across one of your drivers…
Just came across one of your drivers who gave me a barrage of abuse on the Sydenham bypass and even put his window down and continued!! With this kind of person employed by your company I wouldn't go near it! Especially treating a woman this way all because I pulled into a feeder lane which was may I say nowhere near him! Absolutely disgusting behaviour
17 February 2025
Unprompted review
Reply from solv Group
We’re really sorry to hear about your experience Sophia - that’s absolutely not how we like to conduct business. We take issues like this very seriously, and we’d appreciate the opportunity to investigate further.
If you could email us at helpdesk@solvgroup.com with any van details you can provide, such as a number plate if available, we’ll ensure the matter is addressed appropriately and the operative in question disciplined accordingly.
Warm regards,
solv
Quick response
4 February 2025
Reply from solv Group
Thanks for the glowing review, Mary! We’re delighted you were happy with our quick response — we know how important it is to get things sorted fast. If you ever need us again, we’ll be right there!
Warm regards,
solv
Excellent engineer
7 February 2025
Reply from solv Group
Thanks for the five stars, Mr. McCann! We're glad to hear you had an excellent experience with our engineer. Don't hesitate to give us a call should you need us again!
Warm regards,
solv
very helpful and tidy engineer
7 February 2025
Reply from solv Group
Thanks for your kind words Kiera! We're glad to hear our engineer was helpful and tidy. If you ever need anything else, we're here to help!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient, knowledgeable, and reliable. It's always our aim to provide top-notch service, and we appreciate your feedback. If you ever need assistance in the future, don't hesitate to reach out.
Warm regards,
solv
Reliable and transparent service, minimal fuss and quick turn around
Good to have a reliable engineer who can do a callout to an apartment in the city centre. Problem was explained, options laid out for a resolution. Fix required a callback, but a temporary resolution put on place before parts arrived. Parts quote provided with the option to opt out. Fix in the end was put in quickly by a well experienced pair od professional engineers. Would recommend all round!
16 January 2025
Reply from solv Group
Thank you so much for your fantastic feedback JP! We're delighted to hear that you had a positive experience with our service and that our engineers were able to provide a swift and professional solution. We truly appreciate your recommendation and are glad that we could meet your needs. If you ever need anything in the future, don't hesitate to reach out!
Warm regards,
solv
Great service experience
First time user of Solv. Booked gas boiler service on their website with no difficulties, selected a date and time that suited me, received confirmation, and was kept updated on when the engineer would call. Engineer was courteous, and efficient. Would use Solv. again.
31 January 2025
Reply from solv Group
Thank you for your five star review! We're so pleased to hear that booking your gas boiler service was straightforward via our website and that you found our engineer courteous and efficient. Did you know we do more than boiler servicing? We also provide electrical and plumbing services. We’d love to help again in the future!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words Mrs Thompson! We’re delighted to hear you’re happy with our service. If you ever need us again, we’re just a call away!
Warm regards,
solv
The boiler was repaired.
3 January 2025
Reply from solv Group
Sometimes, simple is best! We love how succinct this review is—straight to the point, just like our service. Glad we could get your boiler back up and running! 🔥
Warm regards,
solv
Solv came to the rescue
Our oil fired boiler failed to fire up on 2nd December leaving us with no heat nor hot water. Two days later it was condemned. I approached Solv the next day and asked them to fit a new boiler, and, after an initial inspection, I was given a price for the job and a date for installation. Our engineer worked tirelessly all day and left us with heat later that day.
17 December 2024
Reply from solv Group
Thank you for your wonderful review! We're so glad we could come to the rescue when your oil-fired boiler failed. Our team understands how challenging it is to be without heat or hot water, especially at this time of year. We're delighted we could get you back up and running so quickly.
Your kind words about our engineer's hard work and dedication mean a lot to us. If you ever need assistance in the future, we're just a call away.
Warm regards,
solv
The engineer was prompt on arrival…
The engineer was prompt on arrival time. Friendly and polite and willing to answer any questions I asked. He took his time checking the boiler.
20 December 2024
Reply from solv Group
Thank you so much for your five star review! We're thrilled to hear our engineer impressed you with their punctuality, friendliness, and thoroughness. Taking the time to answer questions and ensure everything is in top condition is all part of the service we strive to provide. If you need anything else, we're just a call away!
Warm regards,
solv
Reply from solv Group
Thank you Ciara for your kind words! We're so pleased to hear you found our service efficient, friendly, and professional. It's always our goal to provide the best experience for our customers. If there's anything else we can help you with, don’t hesitate to get in touch! 😊
Warm regards,
solv
Great service this is year 3 of using…
Great service this is year 3 of using solve maintance
16 December 2024
Reply from solv Group
Thank you so much Nigel for your loyalty and support over the past three years! We’re delighted to hear that you’ve been happy with our service and continue to choose solv for your maintenance needs. It’s always a pleasure working with valued customers like you. If there’s ever anything more we can do for you, don’t hesitate to get in touch. Thank you again for your kind words!
Warm regards,
solv
Very well organised operation
24 December 2024
Reply from solv Group
Thanks for the five star review Brian! Appreciate the positive feedback. Warm regards, solv
Very helpful arrived promptly
6 December 2024
Reply from solv Group
Thank you for your kind review Florence! We're glad to hear our team was helpful and arrived on time. If you need anything else, don’t hesitate to get in touch!
Warm regards,
solv
Reply from solv Group
Thank you so much for your five star review! We're delighted to hear you had a great experience with our service. If there’s anything else we can help with, don’t hesitate to reach out!
Warm regards,
solv
Great service no hassle
Great service no hassle
Engineer was very tidy and through and friendly
Would highly recommend this company
5 December 2024
Reply from solv Group
Thank you for such a wonderful review! We're so pleased to hear you had a hassle-free experience and that our engineer was tidy, thorough, and friendly. Your recommendation means the world to us—thank you!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words Mark! We're delighted to hear you found our boiler service quick and efficient. If you ever need anything else, we're here to help!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words Stephen! We're delighted to hear that our team was courteous, tidy, and punctual. Your satisfaction means the world to us, and we’re here whenever you need us again!
Warm regards,
solv
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