My advocate is the best she got my weight loss program going and was able to achieve getting my dr to answer and help me get thgs done I have been fighting this battle with previous doctors for over... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had four interviews scheduled and no one from Solace ever showed up. In all cases, no one from solace reached out to me to apologize and/ or explain. After the last missed appointment, I called Solace to register my complaint. I was told - seriously- that it was due to my Iphone. Worst customer service I have ever experienced. The company should be investigated for fraudulent service to seriously needy customers who are looking for help. Staff uttered all the right sympathetic phrases, but did nothing to correct their errors. No solution was proposed or provided.

Reply from Solace Health
The people that work for you they’re all courteous, and they all answer all of my questions in the advice they give me an experience of different things that I can do

Reply from Solace Health

Reply from Solace Health
I needed Solace to help me get transportation to my Drs and to other needed appointments. I also needed a new rollater as I had mine for years and I was unsafe with mine. Sherri helped me so much to get these services. She’s kind knowledgeable very professional and worked diligently to help me. I cannot thank her and Solace enough for their help. Thank you Sherri.

Reply from Solace Health
My advocate, Breanna Paul, is understanding, caring and has gotten to know me on what I need in a therapist.

Reply from Solace Health
The time and patience that was given to me and friendlyness I felt satisfied and happy with the outcome

Reply from Solace Health
Steven went above and beyond every step of the way.
A true proffesional and shows the care he gives to his clients

Reply from Solace Health
My advocate was very polite and personable but I handled my issue myself. I thought my problem would be solved quickly but Nothing was done. PS it does not take months for approval of a motorized wheelchair to be delivered. Mine will be delivered tomorrow.

Reply from Solace Health
my advocate is thoughtful, great listener and has educated me extensively on my issues and concerns

Reply from Solace Health
My advocate, Heather, is very thoughtful and personable. I think Solace Health is a great idea and concept as I am 70 (almost), unmarried and have none of my 5 children nearby. She has helped me stay focused on finishing my projects and staying ahead of my upcoming commitments. It's a great service!!

Reply from Solace Health
My advisor, was very helpful, listened to my concerns, her thoughtfulness was excellent.

Reply from Solace Health
She looks for any ways she can help meet my needs. Listening for needs is a strong area of hers. I felt heard and understood.7

Reply from Solace Health
Lola has been very supportive. However, the Solace Facebook ad that I saw, is very misleading. I need transportation to doctor appointments, sometimes 150 miles away. There is nothing available.

Reply from Solace Health
I was treated like a real person like I mattered like my opinions and my my voice was heard these people are wonderful they are godsense thanks to those people I feel like I can get through anything

Reply from Solace Health
My advocate, Stacy, was horrible. After nearly two weeks of going back and forth with her and my doctor, only then did she bother to tell me that, in addition to my BMI, I also had to have one of three health problems which I don’t have and was never asked about to begin with. Very discouraging and a total waste of time with Stacy.

Reply from Solace Health
My advocate Ashley. Evwet she has more information about my needs
status and plans for meeting those neers

Reply from Solace Health
I think that my assigned person, Kathy, was great. I do think that the services that my individual assigned to me can be articulated in more detail as to what can be done for me. With all due respect I think that she came late in my process of preparing for my surgery.

Reply from Solace Health
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.