Solace Health Reviews 

1,131
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being deeply compassionate, highly knowledgeable, and extremely helpful when navigating complex healthcare and insurance systems. Many consumers appreciate the consistent support, friendly communication, and regular follow-ups, which significantly reduce stress and make managing daily medical tasks much easier. Some reviewers were not happy with missed appointments, scheduling problems, and frustrating delays in receiving the expected assistance. A few other people also felt that the ongoing communication fell short, reporting that representatives often lacked clear answers or failed to provide effective solutions for their personal situations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advocates are exceptionally... See more

Customer service

Customers report positive experiences with customer service, expressing deep appreciation for their dedicated... See more

Service

Clients share positive opinions on service, noting how helpful advocates are in navigating complex healthcare... See more

User experience

People report positive experiences with user experience, highlighting how helpful advocates make it easy to... See more

Response time

Users describe ambiguous interactions with response time. Many customers report frustration, mentioning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advocate is the best she got my weight loss program going and was able to achieve getting my dr to answer and help me get thgs done I have been fighting this battle with previous doctors for over... See more

Company replied

Rated 5 out of 5 stars

Solace has been so helpful navigating what has been historically difficult health care for years. As I get older I just give up and allow the status quo, while the doctors do whatever they want and co... See more

Company replied

Rated 5 out of 5 stars

Christine got me approved for the GLP-1 Bridge Program, which wasn’t easy! She followed through every step of the way. Then, after I got the medication, she followed up with how I was responding to... See more

Company replied

Rated 5 out of 5 stars

Corrinne, my advocate, has been more helpful than words can tell!! She has been very compassionate about my being overweight and always has been Texas hiring that everything is under control, and was... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,131)

1,124 reviews in the last 12 months

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Rated 1 out of 5 stars

Four no shows — do I want to reschedule?

I had four interviews scheduled and no one from Solace ever showed up. In all cases, no one from solace reached out to me to apologize and/ or explain. After the last missed appointment, I called Solace to register my complaint. I was told - seriously- that it was due to my Iphone. Worst customer service I have ever experienced. The company should be investigated for fraudulent service to seriously needy customers who are looking for help. Staff uttered all the right sympathetic phrases, but did nothing to correct their errors. No solution was proposed or provided.

31 August 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Susan, we are so deeply sorry, four missed appointments with no explanation, and then being given an excuse instead of a real answer, is completely unacceptable. We've requested more information so our team can look into this and get it to the right people.

Rated 5 out of 5 stars

The people that work for you they’re…

The people that work for you they’re all courteous, and they all answer all of my questions in the advice they give me an experience of different things that I can do

30 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our team provided you with such a positive and informative experience. We truly appreciate your kind words!

Rated 4 out of 5 stars

They are very thoughtful caring

They are very thoughtful caring, and prompt

30 August 2026
Solace Health logo

Reply from Solace Health

Thank you so much, James, we're so glad they've been thoughtful, caring, and prompt for you.

Rated 5 out of 5 stars

I needed Solace to help me get…

I needed Solace to help me get transportation to my Drs and to other needed appointments. I also needed a new rollater as I had mine for years and I was unsafe with mine. Sherri helped me so much to get these services. She’s kind knowledgeable very professional and worked diligently to help me. I cannot thank her and Solace enough for their help. Thank you Sherri.

23 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and that we could assist with your transportation and equipment needs. We appreciate your kind words about our team member's professionalism and dedication. Thank you for sharing your feedback; it truly motivates us.

Rated 5 out of 5 stars

My advocate

My advocate, Breanna Paul, is understanding, caring and has gotten to know me on what I need in a therapist.

26 August 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear about your positive experience with our team member! We appreciate your kind words and are glad they are taking such great care of you and understanding your needs.

Rated 5 out of 5 stars

The time and patience that was given to…

The time and patience that was given to me and friendlyness I felt satisfied and happy with the outcome

28 August 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that you felt satisfied and happy with the outcome, and that our team provided you with patience and friendliness. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Steven went above and beyond every step…


Steven went above and beyond every step of the way.
A true proffesional and shows the care he gives to his clients

29 August 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that you had such a positive experience and that our team member provided exceptional care.

Rated 2 out of 5 stars

Authorization of surgical supplies

My advocate was very polite and personable but I handled my issue myself. I thought my problem would be solved quickly but Nothing was done. PS it does not take months for approval of a motorized wheelchair to be delivered. Mine will be delivered tomorrow.

22 August 2026
Solace Health logo

Reply from Solace Health

Hi Rosemary, we're glad your wheelchair is arriving tomorrow either way. We can absolutely work with you to find the right fit for you at Solace - please give our customer service team a call so we can help resolve this (240) 693-3281 💚

Rated 5 out of 5 stars

my advocate is thoughtful

my advocate is thoughtful, great listener and has educated me extensively on my issues and concerns

29 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that your advocate has been so supportive and helpful. It's wonderful that they've educated you on your concerns!

Rated 5 out of 5 stars

My Solace advocate

My advocate, Heather, is very thoughtful and personable. I think Solace Health is a great idea and concept as I am 70 (almost), unmarried and have none of my 5 children nearby. She has helped me stay focused on finishing my projects and staying ahead of my upcoming commitments. It's a great service!!

29 August 2026
Solace Health logo

Reply from Solace Health

We are so delighted to hear about the positive impact our service and your advocate have had on you. It's wonderful to know that you feel supported in staying focused and ahead of your commitments. Thank you for sharing your experience!

Rated 5 out of 5 stars

My advisor

My advisor, was very helpful, listened to my concerns, her thoughtfulness was excellent.

29 August 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that your advisor was helpful and thoughtful, and listened to your concerns. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

She looks for any ways she can help…

She looks for any ways she can help meet my needs. Listening for needs is a strong area of hers. I felt heard and understood.7

15 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience! It's wonderful that your advocate is so attentive to your needs and that you felt heard and understood.

Rated 5 out of 5 stars

Lola has been very supportive

Lola has been very supportive. However, the Solace Facebook ad that I saw, is very misleading. I need transportation to doctor appointments, sometimes 150 miles away. There is nothing available.

28 August 2026
Solace Health logo

Reply from Solace Health

We're happy to hear about the support received. We appreciate you bringing the ad's misleading nature to our attention, especially regarding long-distance transportation needs. We are reviewing our advertising to ensure accuracy.

Rated 5 out of 5 stars

I was treated like a real person like I…all the time

I was treated like a real person like I mattered like my opinions and my my voice was heard these people are wonderful they are godsense thanks to those people I feel like I can get through anything

28 August 2026
Solace Health logo

Reply from Solace Health

We are so incredibly touched to hear your wonderful feedback! It truly means a lot to us that you felt heard, valued, and respected. Knowing that we've made such a positive impact and helped you feel empowered is incredibly rewarding. Thank you for sharing your experience!

Rated 1 out of 5 stars

My advocate

My advocate, Stacy, was horrible. After nearly two weeks of going back and forth with her and my doctor, only then did she bother to tell me that, in addition to my BMI, I also had to have one of three health problems which I don’t have and was never asked about to begin with. Very discouraging and a total waste of time with Stacy.

25 August 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Susie, we're so sorry, two weeks of back and forth before finding out about criteria you were never asked about upfront is not okay. We've requested more information so our team can look into what happened with Stacy and the process itself.

Rated 5 out of 5 stars

My advocate Ashley

My advocate Ashley. Evwet she has more information about my needs
status and plans for meeting those neers

21 August 2026
Solace Health logo

Reply from Solace Health

We're glad to hear that our advocate is providing you with helpful information and support for your needs. We appreciate your feedback.

Rated 4 out of 5 stars

I think that my assigned person

I think that my assigned person, Kathy, was great. I do think that the services that my individual assigned to me can be articulated in more detail as to what can be done for me. With all due respect I think that she came late in my process of preparing for my surgery.

28 August 2026
Solace Health logo

Reply from Solace Health

Hi Meg, thank you for this thoughtful feedback. We've requested more information so we can look into the timing and make sure expectations are clearer going forward 💚

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