Solace Health Reviews 

822
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 775 reviews, reviewers overwhelmingly had a great experience with this company. People frequently express deep gratitude for the professional support received during challenging times. Many customers praise their dedicated advocates for providing exceptional assistance with complex medical situations and navigating difficult health insurance challenges. Consumers note that the staff members are incredibly caring, highly knowledgeable, and exceptionally effective at improving their overall healthcare journey. However, some customers also noted frustrating issues with scheduling, mentioning missed appointments, late arrivals, and excessively long waiting times. A few other people similarly felt that communication broke down completely due to unreturned phone calls, technical difficulties, and unresponsive representatives.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally dedicated to supporting their needs.... See more

Customer service

Users describe positive interactions with customer_service, noting that advocates are incredibly helpful and... See more

Service

Customers consistently note positive experiences with service, highlighting dedicated advocates who help... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both positive support and frustrating communication... See more

User experience

Customers report positive experiences with user_experience, highlighting that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more

Company replied

Rated 5 out of 5 stars

Kira has been wonderful, she has answered all of my medical questions and made good recommendations for me. I have become increasingly disgusted with our current health care system. Appointments take... See more

Company replied

Rated 5 out of 5 stars

My experience with my solace advocate, Nina has been a true blessing. She's always there for me when the nursing facility in temporarily at doesn't do what there supposed to do, she helped with neglec... See more

Company replied

Rated 5 out of 5 stars

Scott collected 610 pages of medical records and secured an appointment with University of Texas South West with specialist who deal with specific types of Cerebral Ataxia not do to usual causes (bloo... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

822 reviews

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4.5

All reviews

(822)

820 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The experience is not that great as my…

The experience is not that great as my advocate is hardly available when I need her and she doesn’t offer great funding sources for rent and utility funding as she lives far away in Hawaii and isn’t local. She’s not a proactive advocate.

25 July 2026
Solace Health logo

Reply from Solace Health

We appreciate you sharing your experience. We are sorry to hear about the difficulties you've faced with advocate availability and the challenges in securing funding sources. We are reviewing our advocate assignments to ensure better support and local resource knowledge for all our clients.

Rated 5 out of 5 stars

Maria has been very honest and…

Maria has been very honest and straightforward. She tried to get a hold of a scammer that had called me from the DAV supposedly from Phoenix, Arizona and found out that he was a scam. She’s very professional very wise.

25 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and Maria's exceptional professionalism in handling that scam attempt. We appreciate your kind words.

Rated 5 out of 5 stars

I'm Very happy with Solace and my…

I'm Very happy with Solace and my Advocate Megan Beaty. So far so good.

25 July 2026
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Reply from Solace Health

We are so happy to hear that you're pleased with the service you've received. We appreciate you sharing your positive experience with us!

Rated 1 out of 5 stars

Do not trust Solace!

Solace is the worst outfit I have dealt with. To me this is a scam targeted towards seniors and Medicare. I was so disappointed. I use to work when I was younger with seniors. Never treated seniors this way. They are extremely pushy cause they make big big bucks treating seniors like trash by lying to them and pushing them to do what they want. Tried to leave a review on Solace but it would not allow you to answer the way you wanted and hope don’t post anything from me. Do not trust or go with this outfit cause they should not be operating in my opinion. My advice run the other way unless you like lots of problems that they will cause for you.

8 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Lara, we're truly sorry to hear about your experience, this isn't the impression we ever want to leave, especially with someone who has a background caring for seniors themselves. We understand you've already spoken with our customer service team to share how you're feeling, and we appreciate you taking the time to do that. If there's ever anything more we can do, please don't hesitate to let us know.

Rated 5 out of 5 stars

Michelle lowered one of my…

Michelle lowered one of my prescriptions from $85 per month to $5 per month through her research. She also helped me to get rides to and from my physical therapy appointments. She has been tremendous help to me and is always pleasant.

22 July 2026
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Reply from Solace Health

We are so happy to hear about the wonderful support you received. We truly appreciate your kind words and are glad we could assist with your prescriptions and appointments.

Rated 5 out of 5 stars

My advocate is so caring and helpful

My advocate is so caring and helpful. Thank you again for pairing me with her. Our conversations are uplifting and no matter my question, Evelyn gets right to work finding the answer and helping me to know what to do. She cuts right through my confusion.

16 July 2026
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Reply from Solace Health

We are so happy to hear that your advocate is caring and helpful, and that your conversations are uplifting. It's wonderful to know that she cuts through your confusion and finds the answers you need.

Rated 1 out of 5 stars

It took 3 appointments before I had my…

It took 3 appointments before I had my initial one. The first two, I sat there for an hour with my video on waiting and they eventually said the dr wasn’t available. I changed plans and other appointments to do those so I was pretty upset. Then i finally talked to my supposed advocate who seemed fine, she was nice, experienced in the medical field and made promises none of which have been fulfilled. I told her in the initial visit that I didn’t have phone access during the day yet she continued to call during the day. Then she said we could next but never said anything back really. Another promise with nothing. In fact she asked what she could do for me and I was like well, maybe the first things you told me you were going to do which is speed up my appointment and find me a new dr. She’s never done anything or given any information. She just says she’s there and she cares. And charging thousands to my insurance! For what?! I was so excited to have someone to help and instead it’s caused me more stress and disappointment. I could have spent my very limited time and energy on doing something for myself instead of wasting my breath. So stressful and upsetting. 😔 🤦‍♀️

24 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so sorry for everything you described, the wait for your first appointment, the unmet promises, and the billing concerns are not okay and not what you should have experienced with your advocate. We've requested more information from you so we can look into this further 💚

Rated 5 out of 5 stars

SOLICE IS AN EXCEPTIONAL PROGRAM

The physician who initiated contact was patient and helpful.
The RN who is my advocate is attentive and caring. She stays in constant contact with me, and has been very supportive and always available.

21 July 2026
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Reply from Solace Health

We're so pleased to hear about your positive experience with our team. It's wonderful to know that both the physician and your RN advocate provided such attentive, caring, and supportive assistance. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Whitney Simmons is my advocate and she…

Whitney Simmons is my advocate and she has been wonderful she gets back to me right away she answers all my questions and I feel that she is genuinely concerned about my welfare

16 July 2026
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Reply from Solace Health

We are so happy to hear that our advocate is providing you with such wonderful and attentive support. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

Charged for phone calls

I contacted Solace and had a conversation with a rep. Then, I was scheduled a very short phone call with a Dr.
I wasn’t aware if my insurance would cover it and I could not afford it, so I told them I wouldn’t be using their services. I was then told by email that I would be charged for the “time” spent on the phone. This cost was never mentioned in any phone calls or emails. They then proceeded to charge my insurance for over $400 dollars for two phone calls???? I was going to go ahead and try them and see if it worked for me before they did this. Now I would not want to deal with their company at all.

11 June 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so sorry, being charged without clear communication about cost is a serious concern and not the experience we want anyone to have. We're sending this over to the right support team so they can follow up with you directly and look into your billing.

Rated 5 out of 5 stars

Summer and I had a productive talk and…

Summer and I had a productive talk and she is going to help me find a couple of specialists and find a car service to get there. So far we are doing well.

22 July 2026
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Reply from Solace Health

We're so glad to hear about your positive experience and that we could assist you with finding specialists and transportation. We appreciate your kind words!

Rated 5 out of 5 stars

Service is just outstanding and well…

Service is just outstanding and well appreciated!!!!!!!

15 July 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that our service was outstanding and well-appreciated. Thank you for your kind words!

Rated 5 out of 5 stars

Besides being pleasant and efficient

Besides being pleasant and efficient, my advocate, Debra, goes over and beyond to help me.

22 July 2026
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Reply from Solace Health

We are so happy to hear that your advocate provided such excellent and dedicated support. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Having my advocate has changed my life

Having my advocate has changed my life. She's helping me find new providers and finding the specialists I need. I'm not as overwhelmed and I'm getting the help I need.

22 July 2026
Solace Health logo

Reply from Solace Health

We are so delighted to hear that our advocate has made such a positive impact on your life. It's wonderful to know you're feeling less overwhelmed and getting the help you need. Thank you for sharing your experience!

Rated 5 out of 5 stars

Complex case involving treatments and complications with Insurance.

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are part of this complex process. I have a structured settlement using WCMSA for injuries. My insurance in this procedure uses a separate contract for MSP to manage. These entities don't communicate with each other. So patients don't have it easy.

22 July 2026
Solace Health logo

Reply from Solace Health

We appreciate you sharing your experience with us. We understand how frustrating it is when complex insurance policies and communication issues between entities complicate your care and treatment. We are committed to improving these processes for all patients.

Rated 5 out of 5 stars

Jasmine is very knowledgeable and…

Jasmine is very knowledgeable and helpful.

22 July 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear about your positive experience! It's wonderful to know that our team member was so knowledgeable and helpful. We appreciate you sharing this feedback.

Rated 5 out of 5 stars

Heather Canale is persistent at helping…

Heather Canale is persistent at helping me get through exact paper work for insurance for the doctor and pharmacists. She is great at her job.

22 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience with our team member! We appreciate you sharing your kind words.

Rated 5 out of 5 stars

The lady was very informative

The lady was very informative

15 July 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that our team member provided you with such helpful information. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

I am so happy to have found Solace

I am so happy to have found Solace. My Advocate is fabulous.

15 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that you found us and are pleased with your experience. It's wonderful to know your advocate is fabulous!

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