My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Debra is extremely helpful and knowledgeable. I wish I would’ve found this site sooner. Without even being there she has caught dangerous problems with our mom’s care and taken steps to get them cor... See more
Company replied
I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. H... See more
Company replied
I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1... See more
Company replied
Company details
- Health Consultant
- Health Insurance Agency
- Insurance Agency
- Internet Marketing Service
- Life Insurance Agency
Written by the company
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.
Contact info
United States
- support@solace.health
- solace.health
4.5
Excellent
769 reviews
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Besides being pleasant and efficient
Besides being pleasant and efficient, my advocate, Debra, goes over and beyond to help me.
22 July 2026
Reply from Solace Health
We are so happy to hear that your advocate provided such excellent and dedicated support. Thank you for sharing your positive experience with us!
Having my advocate has changed my life
Having my advocate has changed my life. She's helping me find new providers and finding the specialists I need. I'm not as overwhelmed and I'm getting the help I need.
22 July 2026
Reply from Solace Health
We are so delighted to hear that our advocate has made such a positive impact on your life. It's wonderful to know you're feeling less overwhelmed and getting the help you need. Thank you for sharing your experience!
Complex case involving treatments and complications with Insurance.
My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are part of this complex process. I have a structured settlement using WCMSA for injuries. My insurance in this procedure uses a separate contract for MSP to manage. These entities don't communicate with each other. So patients don't have it easy.
22 July 2026
Reply from Solace Health
We appreciate you sharing your experience with us. We understand how frustrating it is when complex insurance policies and communication issues between entities complicate your care and treatment. We are committed to improving these processes for all patients.
Reply from Solace Health
We are so pleased to hear about your positive experience! It's wonderful to know that our team member was so knowledgeable and helpful. We appreciate you sharing this feedback.
Heather Canale is persistent at helping…
Heather Canale is persistent at helping me get through exact paper work for insurance for the doctor and pharmacists. She is great at her job.
22 July 2026
Reply from Solace Health
We are so happy to hear about your positive experience with our team member! We appreciate you sharing your kind words.
Reply from Solace Health
We are so pleased to hear that our team member provided you with such helpful information. We truly appreciate your positive feedback!
I am so happy to have found Solace
I am so happy to have found Solace. My Advocate is fabulous.
15 July 2026
Reply from Solace Health
We are so happy to hear that you found us and are pleased with your experience. It's wonderful to know your advocate is fabulous!
Reply from Solace Health
Thank you for sharing that!
it's not free but they won't tell you the price til after you owe them money
told me it was free then i got 3 months of bills all at once. then i learned that they do bill and they refuse to provide estimates until after the service is rendered. even my advocate didn't believe they would charge me so i believe they actually lie to their own employees...scam scam scam. stay away.
20 July 2026
Unprompted review
Reply from Solace Health
We're so sorry to hear this, unclear billing like this is a serious concern and not something we want any patient or advocate confused about. We've requested more information from you so we can look into this further and get this sorted out 💚
I felt like someone was taking their…
I felt like someone was taking their time listening to what I had to say.
14 July 2026
Reply from Solace Health
We're so glad to hear that you felt truly heard. We always aim to provide a supportive and attentive experience.
My advisor was very helpful
My advisor was very helpful she's always on time with her calls she helps me think of things that I wouldn't think of myself
14 July 2026
Reply from Solace Health
We're so glad to hear that your advisor is providing such excellent support and is consistently punctual with their calls. It's wonderful that they are helping you consider new perspectives.
Best decision ive ever made.My advocate was very helpful by…
My advocate was very helpful by suggesting other ways she could help.
She kept in touch frequently.
She was very patient with my inability to stay on subject.
20 July 2026
Reply from Solace Health
We're so happy to hear our advocate was helpful and patient, and that their frequent communication made a positive impact. Thank you for your kind words!
Reply from Solace Health
We're so happy to hear that you had such a positive experience with our team member. Thank you for taking the time to share your feedback!
Solace Health's phone system is…horrendous.
Solace Health's phone system is horrendous. Especially for the Deaf community who uses Video Relay Service. Sometimes, as it happens once in a while, the interpreter has technical issues and disconnects me - that left me abandoned and Solace Health phone line does NOT allow customers to call back. Twice this happened wasting my limited time and energy I have. I woke up very early for this 8:21am appointment and they were late. NOT acceptable. You'd expect with fancy technology today, issues like this wouldn't happen, but it did each time. Goodbye.
22 July 2026
Unprompted review
Reply from Solace Health
We're so sorry, this is a real accessibility failure and not okay, especially given how much effort it took just to be there for your appointment on time. We've requested more information from you so we can look into this further and make sure it's addressed 💚
So far you have kept in touch with me on a regular basis
My advocates name is Gina. She is a R.N.
So far she has kept in touch with me regularly, made many calls, and sent emails to the Physical Therapist to arrange a call. Plus she has contacted my UHC insurance to try and get things going. She is so helpful! Thank you to all
19 July 2026
Reply from Solace Health
We are so happy to hear about your positive experience with our advocate. It's wonderful to know that our team's dedication to communication and support is making a difference. We appreciate you sharing your feedback!
Very pleased with Advocate Kari James
Very pleased with Advocate Kari James.
Very efficient and understanding of all my medical concerns.
Definitely give her a 5-6 star rating.
20 July 2026
Reply from Solace Health
We're so pleased to hear that you had such a positive experience. It's wonderful to know that your medical concerns were handled with efficiency and understanding. Thank you for your kind words!
My advocate Monica is the very best
My advocate Monica is the very best! She has helped me so much and is so friendly
13 July 2026
Reply from Solace Health
We're so happy to hear that your advocate provided such excellent support and was so friendly! Thank you for sharing your positive experience with us.
Katalina is the absolute best
Katalina is the absolute best. Everyday I was worried about my care. Appts, transport, just cheering me up, happens every time she calls. She is the guardian angel on my shoulder.
19 July 2026
Reply from Solace Health
We are so happy to hear about the wonderful support you received. It's truly rewarding to know our team made such a positive impact.
Very friendly and so helpfull.
19 July 2026
Reply from Solace Health
We're so glad to hear you found our team friendly and helpful. Your kind words truly mean a lot to us!
Exactly what I needed
Maggie, my experienced empathic advocate, continues to deliver. I’ve now gotten a Nurse Practitioner with whom I am comfortable; Maggie is now scoping out compatible eye practitioners for me.
I am completely satisfied.
11 July 2026
Reply from Solace Health
We are so happy to hear about your complete satisfaction and that our advocate continues to provide such excellent support. It's wonderful that you've found a comfortable Nurse Practitioner and that we are assisting you with your eye care needs.
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