Solace Health Reviews 

778
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, knowledge, and compassionate approach. Many people highlight the company's service in navigating complex medical situations and cutting through bureaucracy. Consumers appreciate the efficiency and support provided, making their overall user experience positive and less overwhelming. However, some people mentioned issues with the contact process, including difficulties with scheduling appointments and unreturned calls. A few other people also felt that communication could be inconsistent, with some experiencing delays or a lack of follow-up from representatives.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their caring nature, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, with many expressing gratitude for their advocates'... See more

Service

Consumers find service to be positive, with many reviewers highlighting the caring and professional approach... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising helpful contacts and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more

Company replied

Rated 5 out of 5 stars

Kira has been wonderful, she has answered all of my medical questions and made good recommendations for me. I have become increasingly disgusted with our current health care system. Appointments take... See more

Company replied

Rated 5 out of 5 stars

My experience with my solace advocate, Nina has been a true blessing. She's always there for me when the nursing facility in temporarily at doesn't do what there supposed to do, she helped with neglec... See more

Company replied

Rated 5 out of 5 stars

The doctor in the first phone visit listened to me while I explained my complicated medical situation for an hour! She had a new suggestion about one possible cause of my problems. So valuable! Then L... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

778 reviews

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4.5

All reviews

(778)

772 reviews in the last 12 months

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Rated 5 out of 5 stars

My nurse advocate is very attentive

My nurse advocate is very attentive, informed and has helped me navigate Medicare issues and coverage.

27 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear that your nurse advocate has been so helpful and attentive in guiding you through your Medicare questions and coverage. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Maddie is wonderful

Maddie is wonderful. Helpful , kind and caring. She has been a huge help for me while I work full time a try to help my mom navigate through everything.

27 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and that our advocate has been such a wonderful help to you and your mother. We truly appreciate your kind words!

Rated 1 out of 5 stars

1 MISTAKE AND NO COMPASION.

My daughter 18 yrs was a client at Solace but left due to staff conflict. She was in need of treatment and contacted Solace. Pedro completed intake. He told her she was accepted and pack your bags. She needed to sign a form not to leave Solace without approval.
Unfortunately, my daughter is going thru problems and needed immediate residential help.
We met with owner Sam in one of the offices. He yelled at my daughter because she smoked a few puffs in the care. She apologized and regretful. She told him she needed help. Well, I sat in the office feeling the worse because he talks down to people and makes you feel terrible about your addiction.
Owner Sam likes to talk about how he once had problems with drug addiction and how he is a self made success story. You think the man would have some compassion because he has kids.
He went on to tell us that his daughter is doing well, she bought a car and has her own apartment. Since, he referred to his 19 yr old daughter and I thought he would have compassion and help my daughter.
He looked at my daughter and told her that the residential house had some good people there. And he will not accept her to this treatment at Solace. He referred her to a place far away with no residential.

The Owner Sam claims to understand the drug disease. But, his a big shot with so many beautiful houses. I never met him before in person. My daughter would tell me he yells and talks down to residents. I had to sit there and listen to him belittle us, just because I was in desperate need for my daughter to get help.
I have worked in public service for over 25 years. I have never heard any of our attorneys talk down to clients in need of understanding and make them feel undeserving and worthless.
SOLACE IS SUCH A DISAPPOINTMENT. THANK YOU

24 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Blanca, we are so sorry to hear about this experience for your daughter, and we want to be upfront with you. We are not a treatment center, and we were unable to find any record of your daughter in our system. We want to make sure we understand what happened, so we have requested more information and would be happy to look into this further 💚

Rated 1 out of 5 stars

I had a scheduled appointment on my day…

I had a scheduled appointment on my day off 7/27 at 10:00 a.m. I had been deluged with marketing pop ups and decided to try as I have struggled to find healthcare since I moved. After waiting for 34 minutes and getting unrespondable texts saying my physician would be with me shortly I received another text asking me to re-schedule. I have continued to be bombarded with marketing but when I tried to reschedule their bookings were full up. Another over marketing ploy to take advantage of the elderly ?? I certainly think so !!!

27 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Ava, we are so sorry for what happened here, waiting over half an hour and then being asked to reschedule is not the experience we want for you, especially after everything you went through trying to find care since your move. We have requested more information so our support team can look into this and follow up with you directly 💚

Rated 5 out of 5 stars

Helpful and supportive

I was impressed with both the physician who conducted my intro/intake and the nurse practitioner who was assigned to my case. Well-informed, professional and engaging. My caseworker provided useful information about one of my conditions as well as contacts I might use for legal advice. I have referred two of my friend to Solace

27 July 2026
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Reply from Solace Health

We are so glad to hear about your positive experience with our team, from the physician to the nurse practitioner and caseworker. Your kind words and referrals mean a great deal to us.

Rated 5 out of 5 stars

Holly is good listener

Holly is good listener

18 July 2026
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Reply from Solace Health

We are so glad to hear that you had such a positive experience. We truly appreciate your kind words and feedback!

Rated 1 out of 5 stars

4 phone calls

4 phone calls. Zero progress. Repeatedly asked the same questions. But given no answers. Guessing you are paid by the call not the solution.

20 July 2026
Solace Health logo

Reply from Solace Health

Hi Robin, we are so sorry to hear this, four calls with no progress is not the experience we want for you or anyone. We would love to resolve this in any way and make it right for you. Please give us a call at (240)693-3281 so the right team member can speak to you.

Rated 5 out of 5 stars

Advocate is reaching out to her…

Advocate is reaching out to her colleagues, for information about the new program Eli Lilly has started for Monjaro/zepbound in heart failure.

18 July 2026
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Reply from Solace Health

We appreciate you sharing this information. We understand the importance of staying informed about new programs and developments.

Rated 5 out of 5 stars

Donna is very easy to talk to

Donna is very easy to talk to. She is helping me get everything togethet

13 July 2026
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Reply from Solace Health

We're so happy to hear that our team member is making things easier for you. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Glade to have such a great Advocate

I have good things happen since I applied with Solace. I got an advocate (Crystal ) that has helped me get through the red tape of getting on the Bridge program. It didn’t even take two weeks and I already have my Zepbound prescription. I appreciate all that has been done.

25 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and that we could assist you with the program. We appreciate you sharing your kind words.

Rated 5 out of 5 stars

Tammy has become like family

Tammy has become like family. She is extremely helpful and informative. I know when to expect her call.

22 July 2026
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Reply from Solace Health

Awww that is sooo sweet! We love to hear that!

Rated 4 out of 5 stars

The experience is not that great as my…

The experience is not that great as my advocate is hardly available when I need her and she doesn’t offer great funding sources for rent and utility funding as she lives far away in Hawaii and isn’t local. She’s not a proactive advocate.

25 July 2026
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Reply from Solace Health

We appreciate you sharing your experience. We are sorry to hear about the difficulties you've faced with advocate availability and the challenges in securing funding sources. We are reviewing our advocate assignments to ensure better support and local resource knowledge for all our clients.

Rated 5 out of 5 stars

Maria has been very honest and…

Maria has been very honest and straightforward. She tried to get a hold of a scammer that had called me from the DAV supposedly from Phoenix, Arizona and found out that he was a scam. She’s very professional very wise.

25 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and Maria's exceptional professionalism in handling that scam attempt. We appreciate your kind words.

Rated 5 out of 5 stars

I'm Very happy with Solace and my…

I'm Very happy with Solace and my Advocate Megan Beaty. So far so good.

25 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that you're pleased with the service you've received. We appreciate you sharing your positive experience with us!

Rated 1 out of 5 stars

Do not trust Solace!

Solace is the worst outfit I have dealt with. To me this is a scam targeted towards seniors and Medicare. I was so disappointed. I use to work when I was younger with seniors. Never treated seniors this way. They are extremely pushy cause they make big big bucks treating seniors like trash by lying to them and pushing them to do what they want. Tried to leave a review on Solace but it would not allow you to answer the way you wanted and hope don’t post anything from me. Do not trust or go with this outfit cause they should not be operating in my opinion. My advice run the other way unless you like lots of problems that they will cause for you.

8 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Lara, we're truly sorry to hear about your experience, this isn't the impression we ever want to leave, especially with someone who has a background caring for seniors themselves. We understand you've already spoken with our customer service team to share how you're feeling, and we appreciate you taking the time to do that. If there's ever anything more we can do, please don't hesitate to let us know.

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