Solace Health Reviews 

789
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 775 reviews, reviewers overwhelmingly had a great experience with this company. People frequently express deep gratitude for the professional support received during challenging times. Many customers praise their dedicated advocates for providing exceptional assistance with complex medical situations and navigating difficult health insurance challenges. Consumers note that the staff members are incredibly caring, highly knowledgeable, and exceptionally effective at improving their overall healthcare journey. However, some customers also noted frustrating issues with scheduling, mentioning missed appointments, late arrivals, and excessively long waiting times. A few other people similarly felt that communication broke down completely due to unreturned phone calls, technical difficulties, and unresponsive representatives.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally dedicated to supporting their needs.... See more

Customer service

Users describe positive interactions with customer_service, noting that advocates are incredibly helpful and... See more

Service

Customers consistently note positive experiences with service, highlighting dedicated advocates who help... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both positive support and frustrating communication... See more

User experience

Customers report positive experiences with user_experience, highlighting that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more

Company replied

Rated 5 out of 5 stars

Kira has been wonderful, she has answered all of my medical questions and made good recommendations for me. I have become increasingly disgusted with our current health care system. Appointments take... See more

Company replied

Rated 5 out of 5 stars

My experience with my solace advocate, Nina has been a true blessing. She's always there for me when the nursing facility in temporarily at doesn't do what there supposed to do, she helped with neglec... See more

Company replied

Rated 5 out of 5 stars

Scott collected 610 pages of medical records and secured an appointment with University of Texas South West with specialist who deal with specific types of Cerebral Ataxia not do to usual causes (bloo... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

789 reviews

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4.5

All reviews

(789)

780 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible! Experience! Shame on SOLACE ADVOCACY!

Terrible! Terrible! Terrible! My daughter and I had two horrific-degrading experience with solace.
First of all they stood me up once and then they stood up my daughter the next time! So, without trying to be bias I called them up again.
The guy James who was the intake representative, he talked to my daughter and I for a long time and then scheduled the apt. Full of “I’m sorry this happed to you being stood up and all!” He just kept repeating himself and so I really thought he was genuinely sorry but I found out later he wasn’t .
Finally, the same day of my apt. he told me my advocate Tera would be calling me at 6:00pm then he told me how about 6:30pm since I accidentally pushed the button! I said okay thanks.
So, from 6:00pm— to 7:56pm, I waited for my advocate and still no call! So finally I kept contacting him and the advocate! And in my opinion, Just plain evil and sadistic! Can you imagine that! Time to play with people like that! Sad. God bless them. Karma.

People, I’m so crushed and hurt! What has happened to our medical system and compassion with the people who we instruct in?
Yawl, know what, I just finished praying andI know, that my-God will see me through all of this. Amen! Thank you Jesus!
PLEASE BEWARE OF SOLACE ADVOCATES!

3 August 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi, we are so deeply sorry for what you and your daughter went through, being stood up not once but twice, and then left waiting for hours after being told someone would call, is completely unacceptable and not who we want to be for you. Your pain and frustration are so valid, and we never want anyone to feel dismissed or unimportant, especially when you came to us already carrying so much. We are passing this along to our support team right away so they can look into what happened here 💚

Rated 4 out of 5 stars

Emphatetic

Emphatetic, helpful, easy to get in touch with. Knowledgable

2 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our team was empathetic and helpful. We always strive to be knowledgeable and accessible.

Rated 5 out of 5 stars

I use solace to help find medical equipment

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living tasks a much more pleasant day! I absolutely cannot say enough positive things about Jessica. Her willingness to help, her knowledge,her compassion the whole gamut! I'm so blessed to abused her through this process.

1 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience with finding the medical equipment you needed. It's wonderful to know that our team's dedication and compassion made a significant difference in your daily life. Thank you for sharing your kind words.

Rated 5 out of 5 stars

More than I expected!

The contact person has done more than what I had anticipated. I love the program and hope to see Solace prosper and grow. This is a great service available to those who need health care information.

2 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our program has exceeded your expectations and that you find our service beneficial for healthcare information. Thank you for your kind words and support!

Rated 5 out of 5 stars

The Champion at Communication

My advocate, Susan S. is knowledgeable, makes a great rapport, and is incredible effective at running interface between me and my doctors. She fills the gap between the rushed visit, inadequate aftercare and the unavailability to ask questions between appointments. As a retired physician, I am amazed at how she cuts through the barriers to communication with my doctors. My surgeon called me at home at 7 pm to answer ‘any questions.’ Wow.

26 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear about your positive experience and the excellent support you received. It's wonderful to know that our team effectively bridges communication gaps and facilitates better interactions with medical professionals. We truly appreciate you sharing this feedback.

Rated 5 out of 5 stars

I was looking for help with chronic…

I was looking for help with chronic back pain, with changing my primary Dr and with getting approved for Medicare’s GLP1 program. Alexandria at Solace helped me with all three issues.

2 August 2026
Solace Health logo

Reply from Solace Health

We're so glad we could assist you with your back pain, primary care, and Medicare program needs. Your positive feedback is truly appreciated!

Rated 5 out of 5 stars

I am finally getting the help I’ve…

I am finally getting the help I’ve needed for yrs about my health and diet, it’s just the best program I could never had been able to afford it without this , easy to understand ,I’m not a rocket scientist on diets but I can get all the help I need ask any questions I want ,it’s a great plan thank you

1 August 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear our program is providing the health and diet support you've needed for years. We're glad it's easy to understand and that you feel comfortable asking questions. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great company! Sasha has been very attentive in…

Sasha has been very attentive in helping me with anything I need. The company does a great job of catering to all of my needs. They are great!

25 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and appreciate your kind words. We value your feedback.

Rated 5 out of 5 stars

You matched me up with a wonderful…

You matched me up with a wonderful advocate. She has been very helpful resourceful and really quick. She makes great suggestions and she follows through on everything. She says that she will do. I appreciate all the work that she does for me helping me out because I’ve been feeling just so overwhelmed with everything.

1 August 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear our advocate has been such a wonderful resource for you during this overwhelming time. We truly appreciate your kind words and are glad we could provide the support you needed.

Rated 5 out of 5 stars

Solace representative

My experience with solace has been outstanding. My solace advocate has helped me get my prescriptions faster. He worked with the doctor and pharmacy. He is very knowledgeable. When he tells me he’s going to call he calls whether it be a certain time or on a certain day. I’m so glad that I found Solace.

27 July 2026
Solace Health logo

Reply from Solace Health

Thank you for sharing your wonderful experience! We are so pleased to hear that your advocate has been instrumental in helping you get your prescriptions faster and that their knowledge and reliability have made such a positive impact. We're truly glad you found us!

Rated 5 out of 5 stars

My nurse was very helpful and…

My nurse was very helpful and knowledgeable!

1 August 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that your nurse was helpful and knowledgeable. We truly appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Patient

Patient, kind, caring, helpful, loving individuals who are willing to do what it takes to see that the needs of the patient are met in timely manner.

8 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our team's dedication to patient care has made such a positive impact. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Scott collected 610 pages of medical…

Scott collected 610 pages of medical records and secured an appointment with University of Texas South West with specialist who deal with specific types of Cerebral Ataxia not do to usual causes (blood, genetic ect.)He accomplished it in a few weeks. We had been trying to get this done for over 2yrs on our own with many Dr's telling us it's not possible. He also found provider and insurance to get PureWick external catheter at no cost when all other providers told us to come up with $500 for system and $200/mo or you can't have it even though you need it. Sorry was most common response from everyone we had asked to help find a pathway to getting Healthcare and tools to improve disrupted life do to unknown reasons. YEA SCOTT. (WE NOW HAVE HOPE)

24 July 2026
Solace Health logo

Reply from Solace Health

We are incredibly grateful for your wonderful feedback and are so pleased to hear about the positive impact our assistance has had on your journey. It truly warms our hearts to know that we could help navigate such complex challenges and bring you hope. We understand how frustrating it can be to face obstacles in healthcare, and we are committed to finding solutions for those in need. Thank you for sharing your experience.

Rated 5 out of 5 stars

Kayla is awesome

Kayla is awesome, knowledgeable and super sweet ! I am now on the bridge program for my Zepbound, thank you ! Anyone who feels like a whisper in a hurricane when trying to deal with health insurance companies, call Solace they do the work !

26 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and that we could assist you with the program. We appreciate you sharing your kind words and recommendation.

Rated 5 out of 5 stars

Angels in my corner

my advocate made things happen for my better health. now I can get back to normal living without severe pain, I'm very appreciative of solace and my advocate Lisa . years of living with very bad pain and possibility of much worse injury is no longer a fear, thankful that I found solace, a blessing indeed

1 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that we could help you achieve a better quality of life and alleviate your pain. It's truly wonderful to know that you are no longer living with fear and can return to normal living.

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