Solace Health Reviews 

752
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advocates for their exceptional helpfulness, knowledge, and caring approach, effectively navigating complex situations and cutting through bureaucracy. Many people appreciate the valuable information and support provided, leading to a positive user experience where they feel heard and well-supported. However, some customers also noted issues with communication and advocate performance. Some people experienced problems with the phone system, including disconnections or inability to call back, and reported not receiving expected follow-ups. A few others felt their assigned advocate was not proactive, did not perform necessary tasks, or failed to fulfill promises.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing appreciation for their helpfulness, care,... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the helpfulness and... See more

Service

People report positive experiences with the service, often highlighting the helpfulness of advocates in... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers praising the proactive and helpful... See more

User experience

Customers report positive experiences with user experience, with many expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more

Company replied

Rated 5 out of 5 stars

Debra is extremely helpful and knowledgeable. I wish I would’ve found this site sooner. Without even being there she has caught dangerous problems with our mom’s care and taken steps to get them cor... See more

Company replied

Rated 5 out of 5 stars

I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. H... See more

Company replied

Rated 5 out of 5 stars

I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

752 reviews

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4.5

All reviews

(752)

731 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott collected 610 pages of medical…

Scott collected 610 pages of medical records and secured an appointment with University of Texas South West with specialist who deal with specific types of Cerebral Ataxia not do to usual causes (blood, genetic ect.)He accomplished it in a few weeks. We had been trying to get this done for over 2yrs on our own with many Dr's telling us it's not possible. He also found provider and insurance to get PureWick external catheter at no cost when all other providers told us to come up with $500 for system and $200/mo or you can't have it even though you need it. Sorry was most common response from everyone we had asked to help find a pathway to getting Healthcare and tools to improve disrupted life do to unknown reasons. YEA SCOTT. (WE NOW HAVE HOPE)

24 July 2026
Solace Health logo

Reply from Solace Health

We are incredibly grateful for your wonderful feedback and are so pleased to hear about the positive impact our assistance has had on your journey. It truly warms our hearts to know that we could help navigate such complex challenges and bring you hope. We understand how frustrating it can be to face obstacles in healthcare, and we are committed to finding solutions for those in need. Thank you for sharing your experience.

Rated 5 out of 5 stars

Kayla is awesome

Kayla is awesome, knowledgeable and super sweet ! I am now on the bridge program for my Zepbound, thank you ! Anyone who feels like a whisper in a hurricane when trying to deal with health insurance companies, call Solace they do the work !

26 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and that we could assist you with the program. We appreciate you sharing your kind words and recommendation.

Rated 5 out of 5 stars

Angels in my corner

my advocate made things happen for my better health. now I can get back to normal living without severe pain, I'm very appreciative of solace and my advocate Lisa . years of living with very bad pain and possibility of much worse injury is no longer a fear, thankful that I found solace, a blessing indeed

1 August 2026
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Reply from Solace Health

We are so happy to hear that we could help you achieve a better quality of life and alleviate your pain. It's truly wonderful to know that you are no longer living with fear and can return to normal living.

Rated 5 out of 5 stars

Jalita is a Godsend

Jalita is a Godsend! She has helped me tackle my most difficult complicated medical issues and get me back on the Road to Health and Wellness!

24 July 2026
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Reply from Solace Health

We are so incredibly happy to hear that our advocate has been such a tremendous help to you. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

Solace hasn't been worth my time, or money.

Solace has done nothing to help me, yet they billed my insurance $ 1000.00. I personally find this sketchy at best, fraudulent at worst.

14 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi James, we are so sorry to hear this, that is not the experience we want for you and we take concerns like this seriously. Please give our customer service team a call at (240)693-3281 so we can look into your account and the billing in question directly with you 💚

Rated 5 out of 5 stars

Very competent with extensive…


Very competent with extensive experience in heal
Worked to get the right result for Mr
I feel alot better8

24 July 2026
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Reply from Solace Health

We're so glad to hear you're feeling much better and appreciate your kind words.

Rated 5 out of 5 stars

Wonderfull help

Great experience. Very helpful. Felt very cared for and cared about

23 July 2026
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Reply from Solace Health

We're so happy to hear you had such a great experience and felt well cared for. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Why would I lie I'm very appointed.by…

Why would I lie I'm very appointed.by what yall said don't lie please

30 July 2026
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Reply from Solace Health

We appreciate you sharing your thoughts. We understand your disappointment regarding what was communicated, and we want to assure you that honesty is very important to us. We are reviewing this feedback carefully.

Rated 5 out of 5 stars

Kept in touch frequently

Kept in touch frequently

23 July 2026
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Reply from Solace Health

We're glad to hear that our communication met your expectations. We appreciate your feedback.

Rated 4 out of 5 stars

Vannetta Battles has been a blessing to…

Vannetta Battles has been a blessing to my case. She has made a real difference in my complex situation! Yesterday was our 1 month anniversary! She is 5 star advocate. Than, you Solace & a special thanks to Vannetta, my Earth Angel.
Brenda J Streeter

30 July 2026
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Reply from Solace Health

We are so happy to hear about the positive impact our advocate had on your complex situation. It's wonderful to know that our support made a real difference for you. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Amy is a sweetheart and she listens to…

Amy is a sweetheart and she listens to what I'm saying and is doing her best to help me with my needs. Very dedicated to her patients cares and concerns.

21 July 2026
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Reply from Solace Health

We're so happy to hear that our team member is providing such dedicated and supportive care. Thank you for sharing your positive experience with us!

Rated 2 out of 5 stars

This is a great service in theory

This is a great service in theory. I was drowned in marketing material referring my specific conditions on a daily basis. I finally decided to give it a try as I was having lots of trouble navigating the healthcare system. During my initial contact I was asked a series of questions and advised that I wasn't "Socially limited" enough to qualify for the service.

29 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi, thank you for giving us a try, and we're sorry this wasn't the outcome you were hoping for. We know how frustrating it can be to put in the effort just to be told you don't qualify, especially when you're already struggling to navigate the system on your own. We have requested more information so our team can look into your specific situation further 💚

Rated 5 out of 5 stars

My advocate has been in my corner for…

My advocate has been in my corner for the entire time I have been dealing with the GLP-1 Bridge issues and it has resulted in a very positive outcome!

29 July 2026
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Reply from Solace Health

We are so pleased to hear about the positive outcome you experienced with your advocate. It's wonderful to know they provided such dedicated support.

Rated 5 out of 5 stars

A RAY OF SUNSHINE !

I called in for information; Molly was such a sweet spirit to talk. She was able to address my concerns and give guidance on what I should do. I wasn't hurried, and she took her time. She even mentioned that if I needed anything else, I could call anytime. I appreciated her.

30 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so glad to hear that our team member was able to provide such a positive and helpful experience for you. It's wonderful to know that your concerns were addressed and that you felt supported and unhurried.

Rated 5 out of 5 stars

Deb is very kind helpful understanding…

Deb is very kind helpful understanding and has informed me of things I would have never known about i truly appreciate her

29 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear about your positive experience and that our team member was able to provide such helpful information. We truly appreciate your kind words!

Rated 5 out of 5 stars

Solace Health is amazing!

I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1 at the unbelievable price of $50/month! They cut through the red tape and took care of everything! Martin, my advocate, did an amazing job. He was caring and made sure I was taken care of in the best possible way.

27 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience with our services! It is wonderful to know that we could assist you in obtaining your medication at an affordable price and that our team provided exceptional support. We truly appreciate your kind words.

Rated 5 out of 5 stars

She was on top of everything

She was on top of everything. She helped as much as she possibly could.

22 July 2026
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Reply from Solace Health

We are so pleased to hear that our team member was on top of everything and provided such excellent assistance. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Rachel Henry is truly a blessing

Rachel Henry is truly a blessing. As an advocate, she is wonderful in her persistence in making sure that my concerns are addressed. Her ability to communicate with doctor's office and pharmacy staff has not been easy, but she remains focused on my needs and is determined to get me a satisfactory resolution to my ongoing issues.

30 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear about the exceptional support you received. It's wonderful to know that our team's dedication to addressing your concerns and finding resolutions has made such a positive impact. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

I appreciate the help

I appreciate the help. + And the conversation with Kevin

21 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear that you found our assistance helpful and enjoyed your interaction with our team member. Thank you for sharing your positive feedback!

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