Solace Health Reviews 

746
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advocates for their exceptional helpfulness, knowledge, and caring approach, effectively navigating complex situations and cutting through bureaucracy. Many people appreciate the valuable information and support provided, leading to a positive user experience where they feel heard and well-supported. However, some customers also noted issues with communication and advocate performance. Some people experienced problems with the phone system, including disconnections or inability to call back, and reported not receiving expected follow-ups. A few others felt their assigned advocate was not proactive, did not perform necessary tasks, or failed to fulfill promises.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing appreciation for their helpfulness, care,... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the helpfulness and... See more

Service

People report positive experiences with the service, often highlighting the helpfulness of advocates in... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers praising the proactive and helpful... See more

User experience

Customers report positive experiences with user experience, with many expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more

Company replied

Rated 5 out of 5 stars

Debra is extremely helpful and knowledgeable. I wish I would’ve found this site sooner. Without even being there she has caught dangerous problems with our mom’s care and taken steps to get them cor... See more

Company replied

Rated 5 out of 5 stars

I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. H... See more

Company replied

Rated 5 out of 5 stars

I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

746 reviews

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4.5

All reviews

(746)

731 reviews in the last 12 months

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Rated 5 out of 5 stars

More than I expected!

The contact person has done more than what I had anticipated. I love the program and hope to see Solace prosper and grow. This is a great service available to those who need health care information.

2 August 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our program has exceeded your expectations and that you find our service beneficial for healthcare information. Thank you for your kind words and support!

Rated 5 out of 5 stars

The Champion at Communication

My advocate, Susan S. is knowledgeable, makes a great rapport, and is incredible effective at running interface between me and my doctors. She fills the gap between the rushed visit, inadequate aftercare and the unavailability to ask questions between appointments. As a retired physician, I am amazed at how she cuts through the barriers to communication with my doctors. My surgeon called me at home at 7 pm to answer ‘any questions.’ Wow.

26 July 2026
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Reply from Solace Health

We're so glad to hear about your positive experience and the excellent support you received. It's wonderful to know that our team effectively bridges communication gaps and facilitates better interactions with medical professionals. We truly appreciate you sharing this feedback.

Rated 5 out of 5 stars

I was looking for help with chronic…

I was looking for help with chronic back pain, with changing my primary Dr and with getting approved for Medicare’s GLP1 program. Alexandria at Solace helped me with all three issues.

2 August 2026
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Reply from Solace Health

We're so glad we could assist you with your back pain, primary care, and Medicare program needs. Your positive feedback is truly appreciated!

Rated 5 out of 5 stars

I am finally getting the help I’ve…

I am finally getting the help I’ve needed for yrs about my health and diet, it’s just the best program I could never had been able to afford it without this , easy to understand ,I’m not a rocket scientist on diets but I can get all the help I need ask any questions I want ,it’s a great plan thank you

1 August 2026
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Reply from Solace Health

We're so happy to hear our program is providing the health and diet support you've needed for years. We're glad it's easy to understand and that you feel comfortable asking questions. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great company! Sasha has been very attentive in…

Sasha has been very attentive in helping me with anything I need. The company does a great job of catering to all of my needs. They are great!

25 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and appreciate your kind words. We value your feedback.

Rated 5 out of 5 stars

You matched me up with a wonderful…

You matched me up with a wonderful advocate. She has been very helpful resourceful and really quick. She makes great suggestions and she follows through on everything. She says that she will do. I appreciate all the work that she does for me helping me out because I’ve been feeling just so overwhelmed with everything.

1 August 2026
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Reply from Solace Health

We're so happy to hear our advocate has been such a wonderful resource for you during this overwhelming time. We truly appreciate your kind words and are glad we could provide the support you needed.

Rated 5 out of 5 stars

Solace representative

My experience with solace has been outstanding. My solace advocate has helped me get my prescriptions faster. He worked with the doctor and pharmacy. He is very knowledgeable. When he tells me he’s going to call he calls whether it be a certain time or on a certain day. I’m so glad that I found Solace.

27 July 2026
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Reply from Solace Health

Thank you for sharing your wonderful experience! We are so pleased to hear that your advocate has been instrumental in helping you get your prescriptions faster and that their knowledge and reliability have made such a positive impact. We're truly glad you found us!

Rated 5 out of 5 stars

My nurse was very helpful and…

My nurse was very helpful and knowledgeable!

1 August 2026
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Reply from Solace Health

We are so pleased to hear that your nurse was helpful and knowledgeable. We truly appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Patient

Patient, kind, caring, helpful, loving individuals who are willing to do what it takes to see that the needs of the patient are met in timely manner.

8 July 2026
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Reply from Solace Health

We are so happy to hear that our team's dedication to patient care has made such a positive impact. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Scott collected 610 pages of medical…

Scott collected 610 pages of medical records and secured an appointment with University of Texas South West with specialist who deal with specific types of Cerebral Ataxia not do to usual causes (blood, genetic ect.)He accomplished it in a few weeks. We had been trying to get this done for over 2yrs on our own with many Dr's telling us it's not possible. He also found provider and insurance to get PureWick external catheter at no cost when all other providers told us to come up with $500 for system and $200/mo or you can't have it even though you need it. Sorry was most common response from everyone we had asked to help find a pathway to getting Healthcare and tools to improve disrupted life do to unknown reasons. YEA SCOTT. (WE NOW HAVE HOPE)

24 July 2026
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Reply from Solace Health

We are incredibly grateful for your wonderful feedback and are so pleased to hear about the positive impact our assistance has had on your journey. It truly warms our hearts to know that we could help navigate such complex challenges and bring you hope. We understand how frustrating it can be to face obstacles in healthcare, and we are committed to finding solutions for those in need. Thank you for sharing your experience.

Rated 5 out of 5 stars

Kayla is awesome

Kayla is awesome, knowledgeable and super sweet ! I am now on the bridge program for my Zepbound, thank you ! Anyone who feels like a whisper in a hurricane when trying to deal with health insurance companies, call Solace they do the work !

26 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and that we could assist you with the program. We appreciate you sharing your kind words and recommendation.

Rated 5 out of 5 stars

Angels in my corner

my advocate made things happen for my better health. now I can get back to normal living without severe pain, I'm very appreciative of solace and my advocate Lisa . years of living with very bad pain and possibility of much worse injury is no longer a fear, thankful that I found solace, a blessing indeed

1 August 2026
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Reply from Solace Health

We are so happy to hear that we could help you achieve a better quality of life and alleviate your pain. It's truly wonderful to know that you are no longer living with fear and can return to normal living.

Rated 5 out of 5 stars

Jalita is a Godsend

Jalita is a Godsend! She has helped me tackle my most difficult complicated medical issues and get me back on the Road to Health and Wellness!

24 July 2026
Solace Health logo

Reply from Solace Health

We are so incredibly happy to hear that our advocate has been such a tremendous help to you. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

Solace hasn't been worth my time, or money.

Solace has done nothing to help me, yet they billed my insurance $ 1000.00. I personally find this sketchy at best, fraudulent at worst.

14 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi James, we are so sorry to hear this, that is not the experience we want for you and we take concerns like this seriously. Please give our customer service team a call at (240)693-3281 so we can look into your account and the billing in question directly with you 💚

Rated 5 out of 5 stars

Very competent with extensive…


Very competent with extensive experience in heal
Worked to get the right result for Mr
I feel alot better8

24 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear you're feeling much better and appreciate your kind words.

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