Sofa Bargain Reviews 

Reply from Sofa Bargain

Aug 24, 2026

Thank you for sharing your concern. We take allegations of this nature seriously and would like the opportunity to look into what happened.

For the record, we are a legitimate company registered in the United Kingdom and our company details can be independently verified through the official UK Companies House register.

Could you please provide us with your order number, the name/email address used when placing the order, and some details about your experience? We would be happy to investigate this directly and understand what went wrong.

If there is an issue with your order or our service, please contact us with the relevant information so we can see how we can help and work towards resolving it.

Reply from Sofa Bargain

Aug 24, 2026

Thank you for sharing your concerns, and we sincerely apologize for the lack of communication and the frustration this has caused. We’ve been informed that your sofa is a pre-order item, and at this time it is still in production.

Our pre-order timeframe is 4–12 weeks, so your order is currently still within the expected production window. We completely understand that waiting nearly two months without a clear update is disappointing, especially after you’ve tried to contact us.

We’re very sorry that you haven’t received the communication you expected. We appreciate your patience and will do our best to provide you with an update as soon as we have further information regarding your sofa’s production and delivery

Reply from Sofa Bargain

Aug 24, 2026

We’re sorry to hear that you remain disappointed with the outcome, and we do understand why you contacted us following our previous response. Our intention in inviting you to get in touch was to review the history of the issue and see what assistance may be available.

Having reviewed the circumstances, however, we do need to clarify that the sofa is now outside of its 12-month warranty period. As the warranty has expired, we’re unfortunately unable to provide a further repair or replacement under warranty, including where a previous repair has been carried out.

We appreciate that this is not the resolution you were hoping for, and we’re sorry if our previous invitation to contact us gave the impression that the issue would automatically be covered. We do still want to assist where we can, which is why a paid repair option was offered, but we’re unable to treat the current issue as a warranty claim when there is no active warranty coverage on the order.

We’re sorry for the frustration this situation has caused and appreciate you taking the time to share your experience with us.

Reply from Sofa Bargain

Aug 24, 2026

We’re very sorry to hear about the issues you experienced with your order and the delay in receiving your refund. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to have experienced multiple issues with your sofa and then have to wait beyond the stated timeframe for your refund.

We will have this checked with the relevant team as a priority to establish the current status of your refund and why it has not yet been completed. We sincerely apologise for the inconvenience and frustration caused, and we appreciate your patience while we look into this matter.

Reply from Sofa Bargain

Aug 18, 2026

Thank you for sharing your feedback. We completely understand the frustration of waiting for an order and wanting a more specific delivery update.

We’d like to clarify that our customer service team does not directly manage delivery scheduling. Specific delivery dates and timeslots are assigned by our logistics team once an order is ready and queued for delivery, so until that point, our customer service team is only provided with general delivery information rather than a confirmed timeslot.

From our records, our live chat team did try to chase the order on your behalf and provide the best estimated timeframe available to them at the time. It’s not that we don’t know what is happening with your order; rather, our customer service and logistics teams have separate responsibilities and work together to coordinate deliveries.

Once your order is ready to be scheduled, the logistics team will be in contact with you regarding your delivery timeslot. We appreciate your patience and understanding while this process is being coordinated.

Reply from Sofa Bargain

Aug 18, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that the waiting time and lack of clarity around your order have left you feeling frustrated.

We understand that customers want regular updates, particularly when an order is taking longer than expected. Our customer service team works alongside our logistics team, who manage the scheduling and delivery process and provide the specific delivery information once an order is ready to be queued. Until then, our customer service team may only have general information available rather than a confirmed delivery date.

We appreciate your patience while the relevant teams coordinate your order. Once it is ready to be scheduled, our logistics team will be in contact regarding the delivery arrangements. Thank you for bringing your concerns to our attention.

Reply from Sofa Bargain

Aug 19, 2026

Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with your sofa and that Jeff and Simon provided an excellent delivery service. We’ll certainly pass on your kind comments to them.

We’re sorry that the communication throughout the delivery process caused you additional stress. We understand how helpful it is for customers to have as much notice as possible when arranging a delivery, and we appreciate you highlighting this.

Your feedback regarding the coordination between our customer service and delivery teams is genuinely valuable, and we’ll take your comments on board as we continue working to improve the overall customer experience.

Thank you again for your constructive feedback, and we’re glad to hear that you’re ultimately happy with your sofa.