Whole customer contact experience was 100%. I was hesitant about buying a premium phone cover, but it's arrived and the quality is great. Haven't used it yet, the phone its for arrives tomorrow, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was able to input my order with ease and shipping / delivery time was fantastic ( total 3 days ). Only received my order 48 hours ago and have not had time yet to actually start using the new phone... See more
Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more
Company replied
It's the fourth case I've purchased and not due to them wearing out. Have bought 2 for myself and 2 as gifts for family. Absolutely fantastic quality and superb protection for my new S26 Ultra. Mate... See more
Company replied
Company details
Written by the company
We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.
Contact info
Unit 1 Tillingbourne Court, RH4 1HJ, Dorking, United Kingdom
- 01306742775
- sales@snakehive.co.uk
- snakehive.co.uk
4.9
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 24 hours
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I have had previous phone cases my new…
I have had previous phone cases my new one magnetic closing not holding obviously problem with magnets in stalled quality gone down
11 January 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your new phone case isn’t performing as expected. We completely understand how disappointing it can be when a product doesn’t meet your usual experience with us.
We’d love the chance to make this right. If you could contact us directly at sales@snakehive.co.uk with your order details, we can review your case.
We truly appreciate your continued support and hope to resolve this quickly for you.
Best regards,
Team Snakehive
Love this case
Love this case. It’s the 2nd one I’ve had. Took a little longer to get here than I expected, but worth the wait. Matching key ring too!!
16 January 2026
Unprompted review
Reply from Snakehive
Hi Denise,
Thank you so much for leaving such a lovely 5-star review and for choosing Snakehive again. We’re truly grateful for your continued support and delighted to hear that you’re enjoying your case and the matching key ring.
We really appreciate your patience with the delivery time, and it means a lot to know that the quality and design made it well worth the wait.
If there is anything else we can assist you with now or in the future, please don’t hesitate to reach out. We’ll be more than happy to help.
Best regards,
Team Snakehive
Waiting on my wallet case for my S25 I…
Waiting on my wallet case for my S25 I hope it comes with microfiber lining if not then I shall return it..
Update on my case it didn't come with microfiber lining even tho customer service told me it did... So returned
16 January 2026
Unprompted review
Reply from Snakehive
Hi William,
Thank you so much for taking the time to leave us a 5-star review — we really appreciate your support and kind feedback. It means a lot to our team to know you’re looking forward to receiving your wallet case.
We’re confident you’ll be pleased with the quality of the case once it arrives, and if you have any questions at all about the lining or any other feature, please don’t hesitate to let us know. We’ll be more than happy to help and make sure everything meets your expectations.
Thank you again for choosing Snakehive, and we’re here if you need any assistance at all.
Best regards,
Team Snakehive
Satisfaction Guaranteed
Service that accompanied my order. This is the fourth cover that I have ordered and appreciate the quality and craftsmanship that goes into your product.
12 January 2026
Unprompted review
Reply from Snakehive
Hi Dave,
Thank you so much for your fantastic 5-star review and for your continued support. It truly means a lot to us to know that this is already your fourth cover and that you appreciate the quality and craftsmanship of our products.
We’re delighted to hear that the service and the case itself met your expectations, and your kind words are a great encouragement to our whole team.
If there’s ever anything we can assist you with, now or in the future, please don’t hesitate to get in touch — we’re always happy to help.
Best regards,
Team Snakehive
Lovely quality leather phone case
Lovely quality leather phone case. Very efficient and prompt ordering and delivery. My dad was very happy with his present.
23 December 2025
Unprompted review
Reply from Snakehive
Hi Jo,
Thank you so much for your lovely review and for taking the time to share your experience with us. We’re delighted to hear that you were happy with the quality of the leather case and that the ordering and delivery process was smooth and prompt. It’s especially wonderful to know that your dad loved his gift—that truly means a lot to our team.
If you ever need any assistance in the future or are looking for another gift, please don’t hesitate to get in touch. We’re always happy to help.
Best regards,
Team Snakehive
I bought my husband a phone wallet from…
I bought my husband a phone wallet from Snakehive a year ago and he was so pleased with it. I also have just bought a teal wallet from Snakehive for my phone. Very nice quality and a great company to deal with. I wish them well.
12 January 2026
Unprompted review
Reply from Snakehive
Hi Patricia,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that both you and your husband are enjoying your Snakehive wallets. It’s fantastic to know that you’re happy with the quality and that your experience with us has been a positive one.
Your kind words mean a lot to us, and we truly appreciate your support and well wishes. If there’s ever anything we can do to assist you in the future, we’re always happy to help.
Best regards,
Team Snakehive
Excellent iPhone case
High quality product and speedy delivery (as previously) this is an ideal protective and practical case for my new iPhone.
12 January 2026
Unprompted review
Reply from Snakehive
Hi David,
Thank you so much for your 5-star review! We’re delighted to hear that you’re happy with the quality of your case and our delivery service. Your continued support means a lot to us, and we truly appreciate you taking the time to share your experience.
If there’s ever anything we can do to make your Snakehive experience even better, we’re always happy to help.
Best regards,
Team Snakehive
Im very happy with my purchase with…
Im very happy with my purchase with Snakehive, I hope it last me a long time.
10 January 2026
Unprompted review
Reply from Snakehive
Hi Francisco,
Thank you so much for taking the time to share your wonderful 5-star review with us. We’re truly delighted to hear that you’re very happy with your purchase, and it means a great deal to our team to know that your experience with Snakehive has been such a positive one.
We hope your case serves you well for a long time and continues to bring you both style and protection every day.
If there is ever anything we can assist you with, please don’t hesitate to get in touch—we’re always happy to help.
Best Regards,
Team Snakehive
Very good service
Very quickly delivered well packaged and very pleased with cover and screen protector
4 December 2025
Unprompted review
Reply from Snakehive
Hi Sue,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that your order arrived quickly, was well packaged, and that you’re very pleased with both your cover and screen protector.
Your feedback really motivates our team to keep providing the best products and service possible. If there’s ever anything more we can assist you with, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Team Snakehive
Reply from Snakehive
Hi Alex,
Thank you so much for leaving us a 5-star review! We’re thrilled to hear that you’re happy with the quality of your leather case. Your feedback means a lot to our team and motivates us to keep delivering products that our customers truly enjoy.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Team Snakehive
Really glad I found Snakehive
After spending hours on the web searching for a case for my Iphone 17 the name Snakehive came up, not only did they have a great selection of cases they were based in UK. I choose the Vintage Wallet in Green, Postage was free and the wallet arrived within 48 hours. The case is well made with cut outs in all the right places. The leather itself has a smooth suede like finish rather than the heavy grain offered by other manufacturers.. Everything about the wallet says quality right down to the packaging rather a pastic bag it comes boxed with useful information about the product and company.
10 January 2026
Unprompted review
Reply from Snakehive
Hi Robert,
Thank you so much for taking the time to leave us such a detailed 5-star review! We’re delighted to hear that your search for the perfect iPhone 17 case led you to Snakehive and that the Vintage Wallet in Green exceeded your expectations. It’s wonderful to know that you appreciated the quality of the leather, the thoughtful packaging, and the overall design of the case.
Your feedback truly means a lot to our team and encourages us to continue delivering high-quality products and service. If there’s ever anything more we can assist you with, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Team Snakehive
Quality phone case!
Quick delivery (from official website) and very pleased with the quality of the case! Will lookout for this website in future.
8 January 2026
Unprompted review
Reply from Snakehive
Hi Kevin,
Thank you so much for taking the time to leave such a wonderful 5-star review. We’re really pleased to hear that you were happy with the delivery speed and the quality of your case — that truly means a lot to us.
Your kind words and support are greatly appreciated, and we’re delighted to know you’ll be keeping Snakehive in mind in the future. If you ever need any assistance or have any questions, please don’t hesitate to get in touch — we’re always happy to help.
Best regards,
Team Snakehive
A £15 camera lens disappointment, buyer beware!
Bought the lens protector for the S25 Ultra and had a horrid experience.
1. No installation instructions in the box so I scanned the QR code which did NOT take me to the right installation guide on the Snakehive website!
2. So I went on YouTube but still couldn't find the right one.
3. So I tried using common sense - but the lens covers did not fit and one split while trying to put them on.
They are in the delivery box and will stay there as I don't have any more time to waste - buyer beware!
8 January 2026
Unprompted review
Reply from Snakehive
Hi Neri,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear how this process unfolded for you, and we completely understand how valuable your time is. We truly appreciate you explaining what happened, as feedback like this helps us improve both our products and our guidance.
We’re very sorry that the QR code did not lead you to the correct installation guide and that you were unable to find clear instructions elsewhere. We can absolutely see how this would make the experience feel far more complicated than it should be, especially when you were simply trying to get the lens protector fitted correctly. The fact that one of the protectors split while you were attempting installation is certainly not the experience we want anyone to have with Snakehive.
We’d really appreciate the opportunity to look into this properly and make things right for you. Please feel free to contact our team directly at sales@snakehive.co.uk, and we’ll be more than happy to review this with you and help reach a fair resolution.
Thank you again for bringing this to our attention. Your feedback matters to us, and we hope we can regain your confidence.
Best Regards,
Team Snakehive
High quality leather
Fast delivery of the phone wallet for my Galaxy S23 Ultra. I bought a plum coloured leather one for my wifes S24 and the leather and construction were excellent. This prompted me to upgrade mine to Snakehive.
7 January 2026
Unprompted review
Reply from Snakehive
Hi there,
Thank you very much for sharing your wonderful 5-star review with us. We’re delighted to hear that your phone wallet for the Galaxy S23 Ultra arrived quickly and that you were impressed with the leather quality and craftsmanship of the plum-coloured case for your wife’s S24. It’s especially rewarding to know that this experience encouraged you to upgrade to Snakehive as well. Your support truly means a lot to our team, and if you ever need any assistance or have questions in the future, please don’t hesitate to get in touch.
Best regards,
Team Snakehive
phone case is excellent quality and…
phone case is excellent quality and looks great arrived after 2working days from date of order I'm very pleased all round
7 January 2026
Unprompted review
Reply from Snakehive
Hi Janet,
Thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that you’re happy with the quality and appearance of your phone case, and that it arrived with you so quickly. Knowing you’re very pleased all round truly means a lot to us and to our team. If you ever need any help or have questions in the future, please feel free to reach out—we’re always happy to assist.
Best regards,
Team Snakehive
Reply from Snakehive
Hi there,
Thank you very much for sharing your 5-star review with us. We’re delighted to hear that you’re happy with the case, that it fits perfectly, and that our service met your expectations. Your feedback is truly appreciated and helps reassure us that we’re delivering the quality and experience our customers deserve. If there’s ever anything we can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Team Snakehive
Quality.
This is my 4th case from snakehive. Really good quality and they last a long time. Wouldn't use any others now.
7 January 2026
Unprompted review
Reply from Snakehive
Hi Toby,
Thank you so much for taking the time to leave us a 5-star review. It genuinely means a lot to hear that this is your fourth Snakehive case and that you continue to be impressed with the quality and longevity of our products. Your loyalty and trust in our brand are truly appreciated, and feedback like yours motivates our team to keep delivering the high standards you’ve come to expect. If you ever need any assistance or have questions in the future, we’re always here to help.
Best regards,
Team Snakehive
I previously had a Snakehive cover on…
I previously had a Snakehive cover on my iPhone which was great. Bought new iPhone & a new Snakehive cover as was so impressed with previous purchase.
6 January 2026
Unprompted review
Reply from Snakehive
Hi Margaret,
Thank you so much for taking the time to leave such a lovely review and for continuing to choose Snakehive. It truly means a great deal to us to hear that your previous case served you well and that it gave you the confidence to purchase another one for your new iPhone.
We’re delighted to know that our cases have made a lasting impression, and your continued support really motivates our team to keep delivering the quality and craftsmanship you expect from us.
If there’s ever anything we can assist you with, now or in the future, please don’t hesitate to get in touch. We’re always here to help.
Best regards,
Team Snakehive
Excellent quality case that looks…
Excellent quality case that looks classy whilst providing super protective cover. Great range of colours to choose from and they age well, just a shame that my I phone doesn’t!
2 January 2026
Unprompted review
Reply from Snakehive
Hi Clare,
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you love the quality, style, and protection of your Snakehive case, as well as the range of colours available.
It’s wonderful to know our products are aging well with use — and we completely understand the sentiment about your iPhone! Your feedback really brightens our day and encourages our team to continue delivering cases we’re proud of.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
Best regards,
Team Snakehive
Beautiful, great quality phone case
Smooth, swift transaction and lovely product. I also love the vintage plum colour I chose!
Thank you 😊
2 January 2026
Unprompted review
Reply from Snakehive
Hi Rosemary,
Thank you so much for taking the time to leave a 5-star review! We’re delighted to hear that your purchase was smooth and swift, and that you’re enjoying your Snakehive case — especially in the vintage plum colour you chose.
Your feedback really means a lot to our team, and it’s wonderful to know our products and service are making a positive impression. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
Best regards,
Team Snakehive
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