Euri was amazing making things right on my order as I purchased a buy 1 get 1 free lip plumper and only 1 arrived after looking into it further it was noted that I didn’t add 2 to the bag aiming you... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bit wary initially, as had been stung on Amazon by scam product (beware purchasing) Ordered direct from Smooche website. Delivery took a while (longer than stated when ordered) poor updates -was d... See more
Company replied
I received a defective face roller that had a large roller that kept coming off handle. I emailed twice with pictures and received no response. I initiated contact from the website and CARLA was abl... See more
Company replied
Genuine offer! Quick delivery f products i have order. Unfortunately foundation is not working well with my very dry skin. GENREV helped me to receive promised refund of my order (number 580428) and e... See more
Company replied
Company details
Written by the company
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
4.4
Excellent
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service April has gone…
Amazing customer service April has gone beyond any employee and resolved an issue I encountered not with the product at all.
Amazing product definitely will purchase again.
20 May 2026
Unprompted review
Reply from smooche
Hi Jacqui! 💖
We are absolutely thrilled that you think our product is amazing and that you will definitely be purchasing from us again! Knowing that April went above and beyond to seamlessly resolve your issue means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Well I haven't had a chance to TRY the…
Well I haven't had a chance to TRY the product YET, but the customer service experience was phenomenal. My concerns were addressed immediately and a replacement product was distributed! ❤ CARLA at Smooche Support provided me AWESOME CUSTOMER SERVICE ❤
18 May 2026
Unprompted review
Reply from smooche
Hi Laura! 💖
We are absolutely thrilled that you had such a phenomenal customer service experience, even before getting a chance to try the product! Knowing that Carla addressed your concerns immediately and provided you with such AWESOME care means the absolute world to us. We will proudly pass your wonderful compliments and ❤️ along to her today, and we hope you love your replacement! ✨
Warmly,
The Smooche Team
April responded accordingly regarding…
April responded accordingly regarding my package delivery. She was very gracious in helping me with my inquiries, she's a valuable asset representing Smooche..
19 May 2026
Unprompted review
Reply from smooche
Hi TC! 💖
We are absolutely thrilled that April responded so beautifully and was so gracious in helping you with your package delivery inquiries! Knowing that you see her as such a valuable asset representing Smooche means the absolute world to us. We will proudly pass your wonderful praise along to her today! ✨
Warmly,
The Smooche Team
Reply from smooche
Hi Renzy! 💖
We are absolutely thrilled that you found our customer service so helpful! Providing you with excellent, supportive care means the absolute world to our team. Thank you so much for sharing the love! ✨
Warmly,
The Smooche Team
I ordered the Normal Lip Plumper
I ordered the Normal Lip Plumper. It did not disappoint!! As soon as I put it on my lips I felt a little tingle and knew it was working!! Thank you for such a great product!!
19 May 2026
Unprompted review
Reply from smooche
Hi Cyndi! 💖
We are absolutely thrilled that our Normal Lip Plumper did not disappoint and that you felt that wonderful, active tingle right away! Knowing you love it and that it's a great product for you means the absolute world to us. Thank you so much for sharing the love! ✨
Warmly,
The Smooche Team
Kind customer support
Sadly the eyebrow serum didn't really work for me, I sent proof to customer support and NOVIE helped me out. She was really friendly and got me a refund. Very kind for giving me a refund! Also very friendly customer support!
18 May 2026
Unprompted review
Reply from smooche
Hi Thomas! 💖
We are absolutely thrilled that Novie was so friendly and provided you with such kind, helpful support to get your refund sorted out! While we're so sorry to hear the eyebrow serum wasn't the perfect match for you, knowing that our customer service left such a wonderful impression means the absolute world to us. We will proudly pass your beautiful praise along to her today! ✨
Warmly,
The Smooche Team
Carla
Carla, who helped me with my order, and who showed me how your customer satisfaction credo is 100%.
19 May 2026
Unprompted review
Reply from smooche
Hi Marcianne! 💖
We are absolutely thrilled that Carla showed you just how much we stand behind our 100% customer satisfaction credo! Knowing that you felt so well taken care of means the absolute world to our team, and we will proudly pass your wonderful praise along to her today! ✨
Warmly,
The Smooche Team
The customer service was great by Novie
The customer service was great by Novie. She. Took care of my refund order #484407. Unfortunately the product didn’t work for me, but Novie made it a pleasant return. She is wonderful at her job
18 May 2026
Unprompted review
Reply from smooche
Hi Ann! 💖
We are absolutely thrilled that Novie made your return process so pleasant and took such wonderful care of your refund! While we are so sorry to hear the product wasn't the perfect fit for you, knowing that she was so wonderful at her job means the absolute world to us. We will proudly pass your beautiful praise along to her today! ✨
Warmly,
The Smooche Team
Unfortunately the Smooch foundation did…
Unfortunately the Smooch foundation did not work out for me. I got a response from Genrev on my order # 620285.
She took care of getting me my refund quickly. I really appreciate the great customer service.
Paulette Sorini
14 May 2026
Unprompted review
Reply from smooche
Hi Paulette! 💖
We are absolutely thrilled that Genrev provided you with such quick and helpful care to get your refund sorted out! While we're so sorry to hear the foundation wasn't the perfect match for you, knowing that you appreciated our great customer service means the absolute world to us. We will proudly pass your wonderful thanks along to her today! ✨
Warmly,
The Smooche Team
Excellent customer service
Excellent customer service! The product I ordered did not work for me and I was given a full refund without having to send the product back. Christine was professional, personable, fair and respectful.. something that many other companies should have a full grasp on, but often do not. Thank you again to Christine!
18 May 2026
Unprompted review
Reply from smooche
Hi Rachel! 💖
We are absolutely thrilled that Christine provided you with such excellent, professional, and respectful customer service! While we're sorry the product wasn't the perfect match for you, knowing that our seamless care and fair approach stood out so beautifully means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Excellent customer service
I love how quickly the response from Carla was about my concerns. Good customer service. I will definitely try other products .
19 May 2026
Unprompted review
Reply from smooche
Hi Noemi! 💖
We are absolutely thrilled that you received such a quick response from Carla regarding your concerns! Knowing that you had a good customer service experience and are excited to try our other products means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Product didn’t work for my skin…
Product didn’t work for my skin unfortunately, but Carla was very helpful refunding my order 574075.
16 May 2026
Unprompted review
Reply from smooche
Hi Jana! 💖
We are absolutely thrilled that Carla was so very helpful and took such great care of you with your refund! While we are so sorry to hear the product wasn't the perfect match for your skin, knowing that you received excellent support means everything to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
I was not happy with the product so…
I was not happy with the product so when April reached out to see how I liked it-I told her it was not for me.I thought that would be the end of it but she gave me a refund which I did not expect-customer service is top notch!
15 May 2026
Unprompted review
Reply from smooche
Hi Lori! 💖
We are absolutely thrilled that April provided you with such top-notch customer service and exceeded your expectations with a prompt refund! While we're sorry the product wasn't the perfect fit for you, knowing that our team's care turned your experience around means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Reply from smooche
Hi Eva,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Quality and team were both wonderful ✨
I honestly think this is a very beautiful product. On me personally, it gave such a pretty finish — my skin looked hydrated, smooth, healthy, and very soft. You can definitely tell the formula was made with care.
For me, the only issue was that the shade wasn’t an exact match for my skin tone, and I personally hoped it would last a bit longer throughout the day. However, my daughter tried it as well and the shade matched her perfectly. It looked absolutely beautiful on her skin and blended amazingly. She also loved the finish, although we both tend to prefer something a little more long-lasting.
What truly made this experience exceptional for me was the customer service. Juice was incredibly kind, understanding, patient, and helpful throughout the entire process. She made everything feel easy and stress-free, and her responses were so quick and thoughtful. Finding the perfect shade online can be difficult sometimes, and she handled everything with so much easy and care. So Juice thanks for your help 💞✨
The refund process was started immediately, and I received email right away, which honestly gave me so much peace of mind as a customer. Experiences like this make feel confident ordering from a company again because you know they truly stand behind their customers.
Even though the product personally isn’t the perfect fit for me, I would absolutely try other products from this company in the future because the quality and customer support were both wonderful.
19 May 2026
Unprompted review
Reply from smooche
Hi Bety! 💖
We are absolutely thrilled that you and your daughter loved the beautiful, smooth finish of our formula, even if the shade wasn't your personal perfect match! Knowing that Juice provided such kind, patient, and exceptional care to give you total peace of mind means the absolute world to us. We are so grateful for your wonderful praise and can't wait to welcome you back to try other products in the future! ✨
Warmly,
The Smooche Team
Genrev helped me with my order 608324…
Genrev helped me with my order 608324 and was very helpful. Thanks so much !
19 May 2026
Unprompted review
Reply from smooche
Hi Robin! 💖
We are absolutely thrilled that Genrev was so very helpful with your order! Providing you with excellent, supportive care means everything to us, and we will proudly pass your wonderful thanks along to her today! ✨
Warmly,
The Smooche Team
Great customer service
Unfortunately, the foundation didn't work well with my skin type, but when reaching out to Smooche, was promptly refunded by Carla. I wouldn't hesitate to try other products from Smooche because of the great customer service I received!
18 May 2026
Unprompted review
Reply from smooche
Hi Jane! 💖
We are absolutely thrilled that Carla took such prompt, wonderful care of you! While we're sorry to hear the foundation wasn't the perfect fit for your skin type, knowing that our great customer service has made you excited to try other products from us means the absolute world to our team. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
Great customer service
Update: Genrev in customer services is brilliant and I can’t thank them enough for getting in touch and resolving my issues. The foundation may not work for me, but I can’t fault the customer services team.
Doesn’t work for me! Colour changing foundation doesn’t seem to do anything - skin looked exactly the same as it did before I put it on, only drier…
Didn’t seem to give ‘smooth, even coverage’ at all. Quite disappointing.
Also the ‘mystery free gift’ appears to be a plastic bag with the logo on it- thanks!
19 May 2026
Unprompted review
Reply from smooche
Hi Lucy,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Ms Carla was awesome.
I have a very good experience with my purchase. Ms Carla was very helpful is assisting with my purchase. When I told her the foundation did not match my darker tone. And she immediately helped to work on my purchase and make my whole transaction very satisfying.
19 May 2026
Unprompted review
Reply from smooche
Hi Vimala! 💖
We are absolutely thrilled that you had such a very good experience and that Ms. Carla was so awesome and helpful! Knowing she immediately stepped in to make your whole transaction very satisfying, even though the foundation wasn't the right match for your darker tone, means the absolute world to us. We will proudly pass your wonderful compliments along to her today! ✨
Warmly,
The Smooche Team
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