smooche Reviews 5,651

A BIG THANKYOU TO JIZELLE FOR HER QUICK RESPONSE TO ALL OF MY QUESTIONS SHE ANSWERED PROFESSIONALLY. SHE IS KIND AND THOUGHTFUL. GREAT CUSTOMER SERVICE TO REPRESENT THE COMPANY SMOOCHE
BLESSINGS🙏🌻🐶

GENREV is great assistant for my order number 553945, fast, easy and outstanding customer service.

I do like the color matching and am impressed with that. My one complaint is that my skin looks and feels dry and flaky after a few hours.

It is a good product, but even before my first order arrived, I was getting info to order more. I like the product and it is near weightless on my face. It does not cake like my other foundation did.

I had an issue with the product and CARLA was so understanding, she went out of her way to make things right and I really appreciated that.

order number 630008 handled by GENREV
The colour matching foundation didnt match my light porcelain skin tone, appearing too dark and orange.
Reached out to customer service and who were lovely and was quickly issued a full refund.
Would try other products in the future.

Genres for order #588360 was wonderful to deal with. My experience & response to my concern was quickly resolved. I appreciate all that was done to assist me. Thank you

The foundation, while a lively texture and moisturized finish, was too dark for me (adapted to a peachy-putty colour which stood out against my pale skin) . But when I sent in photos of both my usual base and the Smooche makeup on my arm, & the condition of the product I was ready to return, asking if a shipping label would be provided, I was simply refunded my purchase cost by GENREV. Which impressed me so much I decided to try the other Smooche product I noticed on their website.

CARLA! Efficient, prompt, satisfying. Thank you SO much CARLA,

CARLA helped resolve my questions promptly. It is very much appreciated!

Jessa was knowledgeable, courtesy and exceptional customer service!

My feedback for buying smooche gave me a response I never thought would get from the company. There was so confrontation that I had to respond to. The complaint was well received and very well responded to . Their customer support person that responded to my message obviously has a high level of customer service training and expertise. She immediately accepted my complaint with apology, emphasised that the company’s desire was to give the best experience to customers. The following statement on REFUND was just amazing bc I didn’t think that a small business startup would be giving refunds especially since I was not pressing for it. Thanks Carle. From customer ref 581677

Carla took very good care of me after I sent an email regarding my order. Order 634060. She helps make this company great!

I tried the colour changing foundation and it did not suit my sensitive skin as it created a burning sensation upon application. I requested for a refund since there was money back guarantee. Carla attended to my email request and arranged for the refund very promptly without the need for return of goods. I'm really impressed by the great customer service! Thanks a lot for your assistance, Carla!

Carla sorted all my inquiries swiftly and satisfactorily. Pleasure to deal with.

JESSA, I want to thank you for responding to my request for help with order 665329. I had errored and your assistance helped me to get the correct items. I like your products, but your service makes me even more likely to continue to use them. Thank you.

GENREV order number 608579!
I cannot say how relieved I was to find the experience with customer service so helpful.
The color adapted well but I have very dry sensitive skin. I contacted customer service and they refunded my money and told me to keep the product. I passed the product on to my grand daughter who loves it and plans to purchase from the website. Thank you again for a great experience.

I was so happy to get to try this wonderful new type of foundation from Smooche! It goes on white, then adapts to your skin tone. Genius! The packaging is gorgeous, a beautiful deep rosy pink pump bottle, and there is a very light, but pleasant scent. The foundation dries down to a nice finish and isn't sticky. I am a very pale redhead. The color did match me better than I would have expected, but it was still just a hint deeper on me than I like and normally wear. I decided that it was not what I wanted FOR ME, even though I think the product is amazing. I reached out to the company and the awesome GENREV took great care of me. I misread the company return policy and offered a suggestion to make samples available, since this is a different type of makeup people might not be used to. GENREV listened to my comments and immediately provided a refund in the most polite and kind way possible. This kind of customer service is what makes the difference to me when making online purchases. I have offered a dear friend the chance to try my bottle and she loved everything about Smooche! I hope this company does well, because they truly care about making sure valued customers have a happy experience, especially GENREV, who is a credit to the company!

Jessa made my experience as a first time order 640304 a very smooth ordeal- we live in a new subdivision and the address isn’t always easy to get deliveries but she worked with me and made sure everything was flowing perfectly- great customer service!

It took me a while to receive my order and once I had there was an issue. I was asked to provide video proof of the issue and wasn’t sure how the process was going to work out. But the Smooche representative “Shake” resolved it quickly and smoothly. Providing a full refund. Great customer service!