Smile Kitchens Reviews 

586
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their helpful design ideas, professional attitude, and patient guidance throughout the entire planning process. Consumers highlight that the custom design service and clear 3D visualizations make it simple to bring their dream kitchen visions to life. People also appreciate the high quality of the products and the smooth, supportive approach provided during consultations. However, some customers also noted occasional difficulties with delivery logistics, scheduling issues, and missing items upon arrival. Reviewers mentioned experiencing delays when waiting for replacement parts, alongside minor communication challenges with the support team post-order.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently highlighting the helpfulness and... See more

Product

Reviewers mention positive feedback about product, highlighting the stunning finish, solid wood doors, and... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless design process and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the stress-free process and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the timely arrival of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We throughly enjoyed the professional, friendly service with our kitchen designer Corinne, assisting us on every stage of our kitchen project, the quality of product is second to none. Corinne put our... See more

Company replied

Rated 5 out of 5 stars

We were recommended Smile Kitchens by a neighbour who has the most gorgeous kitchen. Based on our experience so far, I have nothing but good things to say!! Jane Thyeson is our Kitchen Designer, and s... See more

Company replied

Rated 5 out of 5 stars

Corinne has been amazing! After finding Smile Kitchens on Instagram I decided to consider them for my latest renovation. After several appointments with other suppliers, Smile soon became my first c... See more

Company replied

Rated 5 out of 5 stars

Tom has been fabulous right from the very first design meeting we can’t thank him enough! Great with suggesting ideas and layouts we hadn’t thought of and really did accommodate every one of our non n... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

Online Kitchen design and supply


Contact info

4.8

Excellent

TrustScore 5 out of 5

586 reviews

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1-star

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Replied to 100% of negative reviews

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4.8

All reviews

(586)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless experience

Amazing design experience with Huse. This was the 4th kitchen design consult we did, and by far the best. We felt we were in an experienced and safe pair of hand with Huse. As well as creating a stunning looking design, as we were building a brand new extension, we had so many issues come up with the plumbing, new boiler, extraction, ceiling/steel beam height's which impacted the kitchen. Every time we were unsure, we reached out to Huse who gave us much needed advise we were able to pass on to our builders.
So far after sales service with Smile has been great, and they have proactively been reaching out to us with updates.
Really looking forward to seeing the finished product in a few weeks.

15 August 2025
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Thanks so much for your fantastic review, Nikki! We’re thrilled to hear that working with Huse made your design experience the best of all your consultations. His expertise and guidance through every stage are exactly the kind of support we aim to provide for every customer.

We’re glad to hear our aftercare team has been in touch and keeping you updated. We can’t wait for you to see your stunning new kitchen come to life — thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

The design process with Smile Kitchens…

The design process with Smile Kitchens was slick, professional and enjoyable! Our designer, Huse was great. He was super patient as went through various re-designs, had some very helpful suggestions along the way, sent lots of samples and was a great sounding board. Thank you Huse!

16 September 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your great review, Sarah! We’re delighted to hear that Huse made the design process a professional and enjoyable experience. His patience, helpful suggestions, and commitment to guiding you through each redesign really reflect the care we put into every project.

Wishing you many happy memories in your new space — and thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Great design and service

Gemma was super helpful and lovely and designed us a beautiful kitchen

6 September 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your lovely review, Laura! We’re delighted to hear that Gemma’s support and creativity helped you design such a beautiful kitchen.

Wishing you many happy memories in your new space — thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Brilliant service and quality

We've had a great experience with Smile. Our consultation was with Martyn and he brought what was in my head to life. The whole process was really good, really thorough and professional. The samples were great, and the whole ordering process easy. We're still installing as it's a full renovation with the kitchen in a new room and we're doing it all ourselves with the help of family tradespeople and everyone works full time so it's slow but it's looking great and the service from Smile has been excellent throughout. The aftercare team are responsive and friendly, any issues have been minor and resolved quickly. I don't think any renovation is without a hiccup and especially when there isn't a straight wall in our house but I love it all, we've just had the worktops installed and it's beautiful. I would recommend!

5 September 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your wonderful review, Joanne! We’re delighted to hear that Martyn was able to bring your vision to life and that the whole process felt thorough, professional, and easy. We pride ourselves on offering a design service that’s both thoughtful and collaborative, so it’s great to know that came through in your experience.

We’re equally proud of our aftercare team’s commitment to being responsive and supportive, and it’s fantastic to hear they’ve helped keep everything running smoothly for you.

Wishing you many happy memories in your new space — thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Great design & service from Corinne!

Myself and Partner had a first online meeting with Corinne, and couldn't have been happier with the design and her efforts.

Corinne immediately captured the aesthetic we wanted to achieve, helped us with best practices in a compact space, and we had a great-looking, polished design sent over within a few hours. We also received a sample posted quickly, which was of great quality.

We ended up choosing a kitchen from a friend who offered us a deal we couldn't turn down, but would have opted for Smile if they hadn't.

Overall, really impressed with design, onboarding service.

11 August 2025
Unprompted review
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Reply from Smile Kitchens

Thank you so much for your review, Callum! We’re delighted to hear that Corinne captured your vision and created a polished design that made the most of your space. It’s wonderful to know you were impressed with both the design process and the quality of our samples.

Even though you went a different route this time, we’re so pleased you had such a positive experience with Smile, and we’d love to work with you again in the future.

Rated 5 out of 5 stars

Smile Kitchens

I recently ordered my kitchen through Smile Kitchens and overall I’m very pleased with the result. My designer, Jane, was fantastic – she really listened to what I wanted and came up with some brilliant, creative solutions. The kitchen looks stylish, and the units feel solid and high quality.

There were a few hiccups along the way. Communication around delivery dates could have been clearer, and I had to chase a couple of missing items, though these were sorted in the end. Installation also took a little longer than expected, but the finished kitchen looks amazing.

Overall, Smile Kitchens provided a good service and a lovely product. I’m happy with my new kitchen and would definitely recommend them.

30 August 2025
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Reply from Smile Kitchens

Thank you so much for your lovely review, Elizabeth! We’re delighted to hear that Jane’s creativity and thoughtful solutions brought your vision to life, delivering the level of care and design expertise we always strive for at Smile Kitchens.

We’re sorry for the delays and communication challenges along the way, but glad these were resolved and that you’re enjoying the finished result. Your feedback is invaluable in helping us continue to improve.

Wishing you many happy memories in your new space — and thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Smile kitchens

Smile kitchens, the initial design meetings were useful and Izzy understood everything we were wanting, including the hidden utility door in the cabinets. Each meeting was well structured and helped a lot with the design.
The kitchen quality is amazing, solid wood doors. The samples came quickly and helped us visualise the cabinets, handles etc.
We had issues with the delivery of the order, items missing, but when we called smile their customer service was excellent and they would resolve the issue promptly. It did mean some items were delivered later, but this was to do with their supplier.
If you want quality cabinets at a good price, smile is definitely a company you should consider.

30 August 2025
Unprompted review
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Reply from Smile Kitchens

Thank you so much for your lovely review, Charlie! We’re delighted to hear that Izzy understood your vision so well and that the design meetings and samples helped bring everything together, including your hidden utility door. It’s great to know you’re pleased with the quality of your kitchen.

We’re sorry for the delivery issues along the way, but it’s wonderful to hear our team was able to resolve them quickly for you.

Wishing you many happy memories in your new space — and thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Great experience with Smile…

I had a great experience with Smile Kitchens. My designer, Corinne, was efficient, creative, and really took the time to understand my wants and needs. She came up with bespoke solutions and clever ideas that have helped bring my dream kitchen to life. I can’t wait to see the finished result!

22 August 2025
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Reply from Smile Kitchens

Thank you so much for your lovely review, Christina! We’re delighted to hear that Corinne’s creativity and attention to your needs made the design process such a great experience. Our team takes real pride in crafting bespoke solutions that make the most of every space, and it’s wonderful to know Corinne helped bring your dream kitchen to life.

We can’t wait for you to see the finished result — thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Excellent customer service

Due to unrelated issues with my build, I never got to install the kitchen I designed, but the design service I received from Jennifer at Smile was fantastic nonetheless. She really guided me through the process, listened to my thoughts and offered her expertise. I was really pleased with the solution she came up with, the 3d visualisation was so useful and the sample quality was excellent. I look forward to getting a Smile kitchen when I finally am in a position to replace what I've got!

22 August 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your kind review, Tamsin! We’re delighted to hear that Jennifer’s guidance, expertise, and creativity made the design process such a positive experience for you. It’s wonderful to know that the 3D visualisations and sample quality helped bring your ideas to life, even if the timing wasn’t quite right this time.

We’ll be here whenever you’re ready, and we can’t wait to help you create your Smile kitchen when the moment comes!

Rated 5 out of 5 stars

First class service

From the first point of contact to ordering our new kitchen we couldn’t have been more impressed. Corinne the designer covered all aspects of the design and was always available for guidance as we put our new kitchen design together , I would highly recommend Smile Kitchens to family and friends. Great to deal with a company who go the extra mile
Many thanks

21 August 2025
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Reply from Smile Kitchens

Thanks so much for your fantastic review, Mark! We’re delighted to hear that Corinne’s guidance and attention to detail made your design journey such a positive one.

At Smile, we take real pride in going the extra mile for our customers, so it’s wonderful to know that came through in your experience.

Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Very happy with my new kitchen layout…

Very happy with my new kitchen layout by Gemma at Smile, who has been very good at helping me solve some tricky issues with my old Victorian terraced house. She's very skilled at design, has a very good eye and works with your ideas in mind.

Buying online feels risky but Gemma was very reassuring, answering all the questions I had with a lot of knowledge and information. I'm signed off ready for delivery so finger's crossed it goes well. Thanks Gemma :)

05/11/2025 Update: My new Kitchen is now fitted and I’m over the moon. I love it all. The cupboards are really good quality and even the kitchen fitter was impressed by how well it was made. Couple of order mistakes were very quickly fixed by Smile so nothing was an issue.

And Smile has the loveliest delivery guys, they were so helpful and honestly so proud of the company they worked for. It couldn’t have gone better.

19 August 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your lovely review, Rebecca! We’re delighted to hear that Gemma’s design skills and thoughtful approach helped you solve the challenges of your Victorian home and create a layout you’re happy with.

We know buying a kitchen online can feel like a big step, so it’s fantastic to hear Gemma’s reassurance and expertise made the process smooth and confidence-building for you.

Thank you for choosing Smile Kitchens — wishing you many happy moments in your new space!

Rated 4 out of 5 stars

Excellent design service

It was great to work with Corinne to design my new kitchen and the 3D rendered images are far superior compared to those provided by other companies. You can really visualise the space and what it will look like when finished.

I made lots of changes and tested lots of ideas and nothing was ever too much trouble. I appreciate this and felt that the extra effort and patience helped me go with Smile for my kitchen.

Since placing my order nearly two weeks ago I am yet to receive a delivery date which is disappointing - I was told it would only be a few days. I have booked in a fitter in readiness and truly hope it isn’t delayed.

Hoping to update this review once all is received and fitted. Can’t wait for my new kitchen!

7 August 2025
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Reply from Smile Kitchens

Thanks so much for your thoughtful review, Becky! We’re delighted to hear that working with Corinne was such a positive experience, and that her creativity and patience helped bring your design ideas to life. It’s wonderful to know the 3D visuals gave you such a clear picture of your new space.

We’re sorry for the delay with your delivery date — we completely understand how important this is for planning. Please rest assured that we provide a week commencing date for delivery, and then confirm the exact date 7–10 days beforehand, so you’ll have everything you need ahead of your fitter starting.

Thank you again for choosing Smile Kitchens — we can’t wait for you to enjoy your new kitchen!

Rated 5 out of 5 stars

Best Quality/Price/Expertise and Design

This was my first kitchen remodel and suffice to say - I have had the best experience one could wish for. Smile was recommended to me by a co-worker as the best brand for quality/price and it didn’t disappoint. My expert designer Huse not only attentively listened to every wish and need but went above and beyond sharing advice on the best kitchen layout, materials, colours etc. to meet my budget and idea for the ‘dream kitchen’. I had to tweak the design, colour and quote a few times to arrive to the most optimal result i could not have done it without the time, patience snd expertise of Huse. Thank YOU!
P.s. I did shop around and Smile really provides the best price for a real timber front kitchens + amazing warranty in case of damage / break etc. Cannot wait for installation !

18 August 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your fantastic review, Elena! We’re thrilled to hear that your very first kitchen remodel has been such a positive experience and that Huse’s patience, expertise, and guidance helped bring your dream kitchen design together.

We’re incredibly proud of our design team’s ability to balance creativity with budget while still delivering the highest quality kitchens — it’s wonderful to know that came through for you.

We can’t wait for your installation and wish you many happy moments in your new space. Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Corinne was Brilliant

Our designer, Corinne, was outstanding. We heard of Smile in passing from social media forums, and had planned on using DIY Kitchens. But the service and attention to detail Corinne demonstratiled left us with no question about who we would use for our new kitchen. She took an existing design I had made and improved it immensely, with the result being a design that was modern, stylish and made the best use of a relatively unusual space. I would highly recommend Corinne's and Smile's services to anyone looking for a new kitchen .

12 August 2025
Unprompted review
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Reply from Smile Kitchens

Thanks for your wonderful review, Iain! We’re delighted to hear how impressed you were with Corinne’s service and attention to detail. Taking an existing design and enhancing it into something modern, stylish, and perfectly suited to your space is exactly the kind of creativity we’re proud to offer.

It means a lot to know that Corinne’s expertise made the choice clear for you - Thank you for choosing Smile Kitchens!

Rated 4 out of 5 stars

Great experience

Our design process was stress free and easy to follow. Huse supported and guided us through the process with his expect knowledge. I look forward to my new kitchen arriving

8 August 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your lovely review, Emma! We’re so pleased to hear that the design process felt stress-free and easy to follow.

Huse’s expert knowledge and guidance are exactly what we aim to offer every customer, and it’s great to know he supported you so well throughout.

We’re excited for your new kitchen to arrive - wishing you happy memories in your new space!

Rated 5 out of 5 stars

Smile Kitchen Design Process

The design process was very straightforward. The designer explained the steps clearly and was very helpful with ideas for layouts colour schemes materials and so on, they were always very polite and friendly and positive which was really appreciated.

27 July 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your thoughtful review, Thomas! We’re really pleased to hear that you found the design process straightforward and that your designer made everything clear and helpful throughout.

We’re proud to offer a supportive, friendly approach to every project, so it’s great to know that came through.

Thank you for choosing Smile Kitchens — wishing you happy memories in your new kitchen!

Rated 5 out of 5 stars

Would recommend Smile Kitchens to friends and family!

I have had such a positive experience with Smile Kitchens from beginning to end. The company have fantastic kitchen options available and I was able to find a new kitchen to suit my style and needs. Our designer, Nat, was so accommodating throughout my design process. She helped me measure up, talk through the style options that would meet my tastes most and she sent out samples quickly so I could see what we were working with in person. She worked with me across all of our design meetings and even when I was changing my mind back and forth she was so understanding and just wanted me to be comfortable in what I was settling on. She showed me extras and fancy additions I could have but didn't force them on me if I didn't think we'd use them. She really listened to me. Always with a big smile on her face and easy conversation - she was so easy going. So happy to have been able to choose my kitchen with Smile and especially thanks to Nat!

27 July 2025
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Reply from Smile Kitchens

Thank you so much for your lovely review! We’re absolutely delighted to hear that you had such a positive experience with Smile Kitchens from start to finish.

It’s wonderful to know that Nat made the design journey so enjoyable — from helping you measure up and explore styles to guiding you through every decision with patience and care. We’re incredibly proud of the thoughtful, no-pressure approach our design team brings to each project, and it’s fantastic to hear that Nat made you feel supported and truly listened to every step of the way.

Thank you for choosing Smile Kitchens - wishing you happy memories in your new space!

Rated 5 out of 5 stars

Would highly recommend.

Great communication and a superb design, leading to a problem free installation.
We absolutely love the kitchen space you've created for us...so much so, we now spend all our free time in there.
Thanks for all the above!

1 May 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your fantastic review, Rick! We’re delighted to hear that clear communication and thoughtful design led to a smooth installation.

We’re so happy to hear you’re enjoying spending time in your new kitchen.

Thank you for choosing Smile Kitchens — we wish you many happy moments in your beautiful new kitchen!

Rated 5 out of 5 stars

Amazing design and quality products

Amazing design and quality products. Dawn kept us informed every step of the way and the result was fabulous! Thank you for our perfect kitchen

7 July 2025
Unprompted review
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Reply from Smile Kitchens

Thanks so much for your wonderful review! We’re thrilled to hear that Dawn’s communication and our quality products helped bring your perfect kitchen to life.

We’re proud to deliver exceptional design and craftsmanship every step of the way, and it’s fantastic to know you’re happy with the result.

Thank you for choosing Smile Kitchens - wishing you many happy memories in your new space!

Rated 5 out of 5 stars

Jennifer was great

Jennifer was great, attention to detail was amazing and very flexible with time of appointments and quick to send samples. Very good experience

30 July 2025
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Reply from Smile Kitchens

Thanks so much for your lovely feedback! We’re delighted to hear you had such a positive experience and that Jennifer’s attention to detail, flexibility, and prompt support made the process so smooth for you.

We’re incredibly proud of the care and creativity our design service offers, and it’s great to know that you had a good experience.

Thank you for choosing Smile Kitchens!

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