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Slice Mobile Reviews 

181
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Customers frequently mention that the network coverage is exceptionally reliable, allowing them to stay connected while offering great value for money on their monthly mobile bills. People also warmly appreciate the supportive staff, noting that customer care agents are responsive, incredibly kind, and always ready to help when assistance is needed. However, some customers also noted issues with customer service responsiveness, describing long waiting times and occasional technical difficulties with connections. A few other people also felt that number porting was a frustrating process due to unexpected delays, confusing instructions, and unexpected errors when switching networks.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the reliable coverage and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support agents as very friendly,... See more

Price

Consumers find price to be a strong satisfaction point, praising the competitive costs, fair pricing, and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting competitive prices and... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly, prompt, and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. H... See more

Company replied

Rated 4 out of 5 stars

Good cheap Esim on the EE network. Rewards loyalty. 1 star off for less than great network coverage though, which is the case with all networks nowadays.

Rated 4 out of 5 stars

I really like being part of a small start business. There have been a couple of initial glitches but I think that’s more to do with the general e-sim technology. The customer service is the reaso... See more

Company replied

Rated 4 out of 5 stars

When I switched network to Slice I wanted to keep my old number so I transferred it over, but the number I was given initially by slice remained active. I had a similar problem transferring my numb... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.


Contact info

Promotion box for Slice Mobile

Get a Slice of the Action

Start your 7 day Free Trial now.

4.0

Great

TrustScore 4 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(181)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam - Avoid. No easy way to cancel during trial and they WILL charge you.

Scam! Trial period without possibility to cancel. Im pretty tech savvy so im not new to trials. Tried to cancel after two days as already have two main mobile numbers (tried SLICE bc needed a quick spare coz all these socials and shopping sites always needing a silly number to register).

Anyway tried to cancel trial after two days and ABSOLUTELY NO OPTIONS. Then they charge you and automatically roll you over to their FULL PAID plan after 7days THEN only THEN DO YOU SEEE THE OPTION TO CANCEL.

Very cheeky. Not the way i expect a new digital company to run. Disappointed. Had to take time out of my day to msg them and get a refund. Very deceptive way to get money. I can imagine the thousands and millions of people they’ll probably do this to and who don’t have the technical background or time to bother chasing them up and boom! Free money for them by offering a bang average ‘free’ 7 day trial! AVOID AVOID AVOID!!!

11 August 2025
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Reply from Slice Mobile

Hi Ama,

Sorry you didn't enjoy your experience with us Ama. We wanted to quickly highlight the ways in which all customers can switch off their auto-renew in just one click:

There’s a large button on your Plans page labeled “Auto-renew plan.” With just one click, you can switch it off, and a confirmation message will appear: “Auto-renew is off. Your plan won’t renew at the end of this cycle.”

We also make this option available when you first set up your Slice account and throughout the trial, so you can decide right from the start and never get charged. We believe in being transparent from the very beginning.

I also checked with our Help Team, and they confirmed that as soon as their working hours began after you reached out, they cancelled your plan and processed the refund right away. All within just a few hours. They're the best 🫶

Rated 5 out of 5 stars

Really happy with Slice

Really happy with Slice - it was easy to transfer my number and their roaming for Europe is great with no crazy charges.
The app is easy to use and everything is very clear and easy.
They also send fun, friendly messages which I love, it makes a change from the usual boring telecoms company!

5 August 2025
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Reply from Slice Mobile

Buzzing to hear your EU Roaming was as smooth as the sandy beaches 🌴✨ Hope you had the dreamiest getaway! Stoked to have you Slicing with us—massive thanks for the shoutout 🙌

Rated 1 out of 5 stars

PATHETHIC SERVICE!!

PATHETHIC SERVICE!!!

MY ESIM DISSAPEARS EVERY OTHER DAY randomly! All bars gone, no signal. And I am sick and tired of reaching out to them again and again and hearing them find excuses or blame APPLE update for it.

Its been going on since past 3-4 weeks now. I've been patient all this time but its getting ridiclous now. IVE BEEN LEFT STRANDED ON THE ROAD BECAUSE I RANDOMLY HAVE NO CONNECTION WHATSO EVER THANKS TO SLICE.

I CANT STEP OUT OF HOUSE UNTIL I CAN GO TO SLICE HELPLINE, ASK THEM TO SHARE A NEW ESIM EVERYTIME AND GO THROUGH THE DRILL OVER AND OVER AGAIN. ITS RIDICLOUS.

I have NEVER in my life used or witnessed such a pathethic service. WHEN ASKED ABOUT SPEAKING TO A MANAGER, THEY FIND EXCUSES FOR THAT TOO AND NEVER LET YOU SPEAK TO SOMEONE. JUST KEEP CHATTING WITH A ROBOT LIKE PERSON AT THE OTHER END.

AWFUL AWFUL AWFUL SERVICE AND EVERYONE MUST AVOID THEM.

WILL BE TAKING THIS FURTHER VERY SOON!

26 July 2025
Unprompted review
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Reply from Slice Mobile

Hi Fahad,

We’re sorry to hear about your recent experience and completely understand how frustrating it has been. Our Help Team has confirmed that you’ve been refunded for the affected months, and we know you’re continuing to work with our Help Team Manager and Ops Director to find a lasting resolution.

Rated 5 out of 5 stars

The Best UK eSIM Pay&Go Network (Uses EE)

Brilliant network and the app is straight forward to navigate and setup. Signal is generally excellent and the plans are great however I do feel the Middy plan should be at least 100GB. The main thing that drew me in was the roam like home of up to 30GB which comes in very handy for me. I have been using Slice for 7/8 months now and I have also recommended others and by doing so I have received £45 in rewards.

22 July 2025
Unprompted review
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Reply from Slice Mobile

Thanks James! Great to see those friend referrals are racking up.

Rated 2 out of 5 stars

Was good network until all service was…

Was good network until all service was unavailable for over 24 hours making it hard to get work tasks done

20 July 2025
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Reply from Slice Mobile

24 Hours, eek. That's not what we like to hear. I've checked in with our Help Team and am glad to see they resolved your issue with you and that your back Slicing your way through life!

Rated 5 out of 5 stars

Great customer service

Great customer service. Do what you ask and don't faff about

15 July 2025
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Reply from Slice Mobile

No Faff, that's how we roll. Thanks for rolling with us Azam!

Rated 5 out of 5 stars

Great service, quick setup

Really easy setup. Even when I wanted to move my eSIM and had to reach out to customer support. It was really quick and my question was answered in seconds

30 June 2025
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Reply from Slice Mobile

Kieran, you’re officially our favourite person today. Thanks for the 5-star love!

Rated 5 out of 5 stars

Its as if someone somewhere is listening

Its as if someone somewhere is listening. Don't bother reading further. Just download the slice app free 7 day trial. The app is a work of genius runs like butter. Has all the options needed such as generate a pac or move esim to another device. The speed test has been constantly reliable peak times speed was reliable BUT more importantly the ping was nice which ment everything just works. Web pages load in a instant. Apps download in seconds I really hope this the way of things. I will update

4 July 2025
Unprompted review
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Reply from Slice Mobile

We plan to bottle this review like perfume, and spritz ourselves with it every morning! Thanks for spotting the genius in our butter-smooth app (we might have to steal runs like butter for our next tagline). Thanks for spreading the Slice love Kevin - you're top tier!

Rated 5 out of 5 stars

So far so good

So far so good. Seamless transfer of number from previous provider over to Slice mobile. Roaming works well too.
My only gripe so far, connection speeds are not as good as I was hoping considering it's 5G. Maxing out at about 45mbps and was hoping it was gonna be a little quicker. Other than that, no complaints from me.
UPDATE 01/07/25 - Slice team reached out mega fast, made a few tweaks and now getting about 75mbps. Definitely no complaints from me with their customer service. Benny especially is the dogs doodahs!

27 June 2025
Unprompted review
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Reply from Slice Mobile

In the words of Dua Lipa 'You’re the reason I’m levitating'. Thanks Phillip! I'm going to pop you a DM to see if we can have a look at that coverage for you.

Rated 5 out of 5 stars

Customer service

Customer service? Amazing. Data quality? Outstanding. Availability and consistency? Top notch. And I could go on for anything else, these eSIM’s are genuinely the best I have ever installed and definitely recommend.

25 June 2025
Unprompted review
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Reply from Slice Mobile

Well, that's our next poster copy done! Thank you for this glowing review Keegan, you've got us feeling pumped.

Rated 5 out of 5 stars

Excellent network with a brilliant…

Excellent network with a brilliant support team and staff. Would definitely recommend this to all. Benny was super helpful with my query and support request.

23 June 2025
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Reply from Slice Mobile

Benny is the best, we're so glad he could help. Thanks for the recommendation & spreading joy across our team!

Rated 5 out of 5 stars

Excellent mobile network!

Flawless number transfer, excellent support team, lovely friendly community and excellent mobile coverage! Never had an issue and have been with Slice since the start, best reliable network provider I have been with!

5 June 2025
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Reply from Slice Mobile

Alexandra, you make our hearts sing! Thanks for sharing the love.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, always quick & helpful. eSIM is super convenient, no waiting for set up. Good network coverage would just like to see a roaming service set up.

3 June 2025
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Reply from Slice Mobile

Thanks Rox. 🍋‍🟩 You're a top Slicer! Int. Roaming coming soon... promise.

Rated 1 out of 5 stars

I can't get app to work wanted to cancel

I can't get app to work wanted to cancel

24 May 2025
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Reply from Slice Mobile

Hi Derek,

Thanks for flagging this! Our app had a bit of a hiccup, but it’s all sorted now. The Help Team has sent over some steps to get things back on track for you. If you need a hand—whether you’re giving us another go or thinking of moving on—they're here to help. Please email help@slicemobile.com

Rated 1 out of 5 stars

Poor service

Worked well for a few months. Then just stopped. Apple said the device was okay and told me ut was a provider issue, the help I got from slice was very poor. Still couldn't get it work and they just said "we can't help you" the day after they took payment for a month. Then they tried to tell me they were not going to refund me because I had used data. Clearly I hadn't because it had stopped working 3 weeks prior. Very poor service. They did refund £10 but I had to argue to get that. It was a problem their end because I purchased an esim from a mainstream provider and it worked straight away. Poor customer service and assistance. Started well ended very poorly and would recommend

22 May 2025
Unprompted review
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Reply from Slice Mobile

Hi Philip,

We really appreciate you sharing this—even if things didn’t end on the best note.

From what you’ve said, it sounds like the issue came down to device compatibility. Slice is built just for mobile phones right now, so iPads aren’t officially supported. Totally get how that would’ve been confusing, especially since it worked for a bit before cutting out.

Sorry the support didn’t hit the mark when you needed it most. That’s not the experience we aim to give, and we’re taking this on board to make things smoother in future—especially around tricky cases like this.

Glad the full refund came through in the end, even if it took some back and forth. If there's anything else on your mind, we're still here and happy to help.

Rated 4 out of 5 stars

There is no doubt that slice is a good…

There is no doubt that slice is a good network. They certainly have great speeds and brilliant coverage where all others totally fail. So far very happy, only one small gripe and an issue I have come across is that they seem to be handing out a lot of recycled numbers. May not seem like much of an issue, but I cannot create a new Amazon account as they state my “new” number is already in use with another Amazon account.

17 April 2025
Unprompted review
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Reply from Slice Mobile

Hi Jonathan,

Serving compliments and we’re eating it up, thank you! 👏

Let's take a look at that gripe:
Recycled numbers are pretty standard in the mobile world — but we get that it can be frustrating in this instance. If an app or website is being fussy, try reaching out to them directly to flag that you own this number. Getting stuck on a bunch of platforms? Hit up our Help Team and we’ll sort it together.

Rated 5 out of 5 stars

I live in a flat where there is no…

I live in a flat where there is no Internet at all as it's in a built up area . Slice is fantastic to use the Internet indoors as well as outdoors and the prices are fantastic

29 April 2025
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Reply from Slice Mobile

Slay! I'm so glad you can Slice up your life with us. Thanks for your review, we appreciate you.

Rated 5 out of 5 stars

Excellent customer service!

I love this company. Have an eSIM from them which I use as a second line. Everything is very straightforward and stress free

Had a little technical issue with my sim but it was swiftly sorted by Tobi. Very impressed with speed and ability to resolve my issue. I can highly recommend Slice

24 April 2025
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Reply from Slice Mobile

We're so glad you're loving your Slice experience – smooth, simple, and stress-free is exactly our vibe. 🚀

Big shoutout to Tobi for saving the (tech) day! 🛠️⚡️

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