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Slice Mobile Reviews 162

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and responsive customer service team. Many people appreciate the staff's positive attitude and efficiency, making interactions pleasant. The user experience is frequently described as smooth and straightforward, with many noting the ease of setup and reliable network coverage. However, some customers have experienced issues with the technology, specifically regarding inconsistent signal and connection speeds that did not meet their expectations for 5G. A few other people also felt that customer service was unhelpful in resolving technical problems or addressing billing discrepancies, leading to frustration.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the setup process easy and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the fast 5G speeds and excellent... See more

Based on these reviews

Rated 4 out of 5 stars

There is no doubt that slice is a good network. They certainly have great speeds and brilliant coverage where all others totally fail. So far very happy, only one small gripe and an issue I have come... See more

Company replied

Rated 4 out of 5 stars

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. H... See more

Company replied

Rated 5 out of 5 stars

Tobi was bang and went above and beyond. He waited patiently whilst I was carrying out checks and then called me afterwards to ensure that the line was not connected and operating as it should do, p... See more

Company replied

Rated 5 out of 5 stars

Great team! Very helpful and responsive to any query’s. Overall great coverage very rare im without signal. Super fast internet 114mbps download last time I checked. On my phone aswell! Would reco... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.


Contact info

Promotion box for Slice Mobile

Get a Slice of the Action

Start your 7 day Free Trial now.

4.2

Great

TrustScore 4 out of 5

162 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great team

Great team! Very helpful and responsive to any query’s.
Overall great coverage very rare im without signal. Super fast internet 114mbps download last time I checked. On my phone aswell!
Would recommend as it’s not expensive

21 January 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Adam! We're glad you've found the right Slice for you. We're so pleased your part of our network.

Rated 5 out of 5 stars

I have nothing but praise for this…

I have nothing but praise for this network. My only communication ( via live chat) was with George, but mostly Tobi. Both helped with my questions and were always polite and helpful. I had a bit of trouble porting my number in ( long story), although a learning curve for me, however Tobi was a legend. He supported me from start to finish and would always communicate with me regarding the progress. I found Tobi really upbeat despite it not being a quick fix, but all sorted now.
If you are thinking of transferring to this network, don’t think twice. The Slice app, the Slice staff and the network are all MINT. Have a trial of the network for 7 days. There are incentives of money off and getting money back. What’s not to love ?
I hope to be with this network now for the foreseeable future ( if they will have me lol)😂.
Thank you all of you 🙏🏽.
Keep being yourselves and doing great work for Slice mobile🙏🏽

14 April 2026
Unprompted review
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Reply from Slice Mobile

This review is so beautiful, thank you Sharon! We really appreciate the love and are so glad Tobi was able to work magic for you. Happy Slicing 💚

Rated 5 out of 5 stars

10/10

Never Had major issues with it. The pricing is good. When your communicating with the customer service team it feels like your talking to real humans unlike other SIM providers. Good company sad to see it go

8 April 2026
Unprompted review
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Reply from Slice Mobile

Our Help Team are real humans, and we love them too! Thanks for your review Aland :)

Rated 1 out of 5 stars

WORST NETWORK OUT

Stay away from this Company they take your money then Terminate your account, go with a well known company that you know you can trust as believe me this isnt one of them

2 April 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Hi Matthew,

You were terminated from our network to misuse of the network and app. We had given you several warnings on this too. We always aim to be fair and transparent, and we’re happy to help customers who follow our terms of service.

Rated 4 out of 5 stars

The customer service team is the reason I’ve stayed.

I really like being part of a small start business.
There have been a couple of initial glitches but I think that’s more to do with the general e-sim technology.
The customer service is the reason I have continued to stay, as they respond immediately, are really kind and helpful. I really appreciate getting an answer straight away rather than going through AI or call centres.
It’s also affordable!

7 March 2026
Slice Mobile logo

Reply from Slice Mobile

Hi Jen,

Thanks so much! Our Help Team are absolute heroes, so it's great to hear they helped you get the most out of Slice. Happy Slicing.

Rated 1 out of 5 stars

Rubbish dodgy incompetent

Rubbish dodgy incompetent

4 March 2026
Slice Mobile logo

Reply from Slice Mobile

Hi Jake,

Sorry that we weren’t the Slice for you. I checked in with our Help Team and the last time they heard from you was around 4 months ago.

If something’s still not working as it should, our team would be happy to take another look and try to put things right. Just drop them a message and they’ll dig into it with you.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, easy setup and great CS. Prices are great compared with other providers. EE network too. Have never had any issues.

9 March 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Rob! Glad we can be of great service. Happy Slicing.

Rated 5 out of 5 stars

I took the option to trial Slice Mobile…

I took the option to trial Slice Mobile and I have to say, I am impressed! Running in the EE network, I live in Llandudno, north Wales, which the town centre is notorious for poor signal coverage with other networks, but EE's signal is really good. Fast 5G speeds, I have reluctantly just transferred to this network from VOXI Mobile, which went smoothly without any snags. I will be recommending this network to my family and friends. I took the £15 60GB offer. So far so good! Well done Slice Mobile for such a smooth transfer.

27 February 2026
Unprompted review
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Reply from Slice Mobile

Thanks Tony! This is exactly what we want to wake up to on a Monday morning. Buzzing to hear it's all going smoothly. Thank you for Slicing with us.

Rated 5 out of 5 stars

Benny and the Slice team are legends

Benny and the Slice team are legends! They go out of their way to help the best way they can 👌

19 February 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Ahhh love that Laurent! Thanks for the kind words - we have to admit, we love Benny too! ☺️

Rated 1 out of 5 stars

Very expensive

Overly expensive with service below average standard. Doesn’t include many features that other companies have. Customer service is useless, frequent technical issues which they cannot solve and a very backwards approach to dealing with enquiries

19 February 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Hi Ewan, we’re sorry to hear that your experience wasn’t what we’d hoped for. As mentioned during live chat, we’re unfortunately unable to offer refunds for any unused data allowance if you choose to port out partway through the month. Thanks for your understanding.

Rated 1 out of 5 stars

I’m disappointed with my experience…

Very disappointed with Slice Network due to misleading trial eligibility and lack of transparency.

I previously used Slice, then left the network. Five months later—well beyond the 90-day grace period stated in their own terms—I ported my number back from a different provider using a new PAC code, expecting to be treated as a new customer.

At no point was I informed that I would not receive the free trial. The only indication was within the application, which showed “trial ended” after my number had already been ported, despite no trial being applied in the first place.

This appears inconsistent with Slice’s own terms, which state that customers who leave and rejoin after 90 days are treated as new customers. Showing “trial ended” without prior notice or explanation is misleading, especially once porting is complete.

As a result of this experience, I have now applied for another PAC code again. If returning customers are not eligible for a trial, this should be clearly communicated upfront and before porting, not revealed only after the fact in the app.

3 February 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Hi Leo, this sounds like our fraud system has flagged your account, sorry about that. Our Help Team has messaged you to resolve, please have a quick chat with them. Thank you.

Rated 5 out of 5 stars

Founding Slicer, extremely happy

As a Founding Slicer, I can honestly say this is a great mobile network to be with.

The standout feature is the cashback you get at the end of the year. It’s a genuine reward for loyalty that you won’t really find anywhere else.

Plus, they are sometimes offering "free things" and community perks—it actually feels like they care about their customers.

Performance-wise, it piggybacks on EE, so the coverage and 5G speeds are some of the best in the UK. I’ve never had a connectivity issue, and on the rare occasion I’ve needed help, the customer service has been great.

If you’re looking for a network that gives back instead of just taking, Slice is it.

21 September 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks Ryan! This is such a lovely review to read, thank you so much for taking the time to share it 💛 It's put the biggest smile on the whole team!

Being with us since the early days as a Founding Slicer means a lot, and we’re thrilled that the cashback and perks are hitting the mark. We always wanted loyalty to feel properly rewarded (not just with points that vanish into the void), so hearing that it stands out to you is the best feedback we could ask for.

It’s also brilliant to hear the network performance and customer support have been solid when you’ve needed us. Fast, reliable coverage and real humans who care is exactly the combo we aim for.

Thanks again for being part of the Slice community and for spreading the word, it really does make a difference. Here’s to many more years of rewards, surprises, and smooth signal bars 🙌

Rated 3 out of 5 stars

I have an ongoing network issue in my…

I have an ongoing network issue in my area that's affecting my calls and the receiver cannot hear me at all the staff are very friendly and helpful trying to get this resolved and provided me a free months of service for the inconvenience

24 January 2026
Slice Mobile logo

Reply from Slice Mobile

Hi James,

Sorry to hear you're having some issues, glad the team are on hand to get this sorted for you!

Rated 5 out of 5 stars

It’s so seamless

It’s so seamless! I’ve never seen anything but 5G and it’s so quick. Very impressed

29 January 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Lee! You're making us blush. Great to have you with us.

Rated 5 out of 5 stars

v good signal

v good signal. prompt and friendly service

22 January 2026
Slice Mobile logo

Reply from Slice Mobile

V good Slicer! Thanks Paul. Great to have you with us.

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