SkatePro Reviews 

1,016
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often highlighting their design, comfort, and excellent value. Many people appreciate the fast and prompt delivery, with items arriving quickly and securely packaged. Overall, consumers express high satisfaction and readily recommend the company. However, some customers also noted significant delivery delays, with parcels taking longer than expected. A few other people also experienced issues with receiving incorrect or faulty items, and difficulties with customer service regarding returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like skates, scooters, and... See more

Delivery service

People report positive experiences with delivery service, with many praising the quick and prompt delivery of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of products such as... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting lengthy delivery times,... See more

Price

Users describe positive interactions with price, often highlighting fantastic and good prices, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really impressive looking helmet....quality product with an awesome paint job...perfectly designed to encourage the young to wear , and keep their heads safe... .and ... they went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Their skateboard bundles had an absurdly low price for what you get, it had some pretty good options available to choose from with no cheapy crappy components. Though unfortunately the board took... See more

Rated 5 out of 5 stars

My daughter loves them. She says they are very comfortable which is the most important thing as others we have tried haven’t been so great comfort wise. Excellent buy!

Company replied

Rated 5 out of 5 stars

I've had the same skates for over 30 years, didn't use then constantly but got back to it to teach my child. Age and plastic fatigue put and end to my old skates so I had to buy new, found Pro 80s at... See more

Company replied


Company details

  1. Skate Shop
  2. Skateboard Shop
  3. Ski Shop
  4. Surf Shop
  5. Water Ski Shop
  6. Winter sport Store

About SkatePro

Written by the company

SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.

SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.

The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.

Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.

The current product range covers:
Pro Scooters
Skates & Ice Skates
Skateboards & Longboards
Surf & Wakeboards
Skis & Snowboards

SkatePro also offers the option to create custom-built products:
Scooter Builder
Skateboard Builder
BMX Bike Builder
Snowboard Package Builder
Aggressive Skates Builder

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,016)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It's not you guys

It's not you guys, it's the UK Postal Service. Item not recieved and the tracking is nonsense. Honestly, it's nothing against the shop, it's just not worth ordering from you anymore as the carrier is terrible.

19 August 2024
Unprompted review
SkatePro logo

Reply from SkatePro

Thanks for the review. We are sorry to read you are not satisfied with the delivery service. We can see from the tracking that the delivery was attempted twice but no one was home to receive the parcel. The parcel was eventually delivered to a post office. Please notify us when you encounter any kind of issue, for us to have the chance to help you:)
/The SkatePro Team

Rated 5 out of 5 stars

Excellence

Excellent quality/price, superb ease of ordering and speed of dispatch, outstanding customer service and a fantastic range of skating products. Simply the best!

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Top notch

Great products at a great price with great service. Thanks Skatepro, will definitely use you gain soon!

10 June 2024
Unprompted review
SkatePro logo

Reply from SkatePro

Many thanks for your positive feedback! ✌ // Your SkatePro Team

Rated 5 out of 5 stars

Happy with it

Happy with it

8 June 2024
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for taking your time to give us feedback. We hope you are enjoying the products. ✌ /Your SkatePro Team

Rated 5 out of 5 stars

They were very quick and service was…

They were very quick and service was great

1 June 2024
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for taking the time to share your feedback with us. Your opinion and customer experience are very important for us. We remain at your disposal. All the best.

Rated 1 out of 5 stars

Sent me wrong product and didn't care to replace it

They sent me the wrong product, and I called them immediately and sent them pictures. Now, about ten days later, I've only received a label to return the incorrect item, and they still don't care about sending me what I actually ordered. I tried to call them again two days ago, and for two hours, nobody picked up (then I gave up).

22 May 2024
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for taking the time to share your feedback with us.
We are not able to check the issue immediately, as there is no information on the review to lead us into your order number/case. We do apologize for not being able to get back to you yet. I am sure we will soon. If you want to speed up the issue, you can try our chat functionalities on our website and talk with us on it. We hope to be able to sort out this inconvenience for you as soon as possible. All the best.

Rated 5 out of 5 stars

Fantastic skates

Fantastic skates. Getting back into it after 20+ away and these skates are comfy and fast. Love it

19 May 2024
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for taking the time to share your feedback with us. We are glad to know that you are happy with your new skates. Enjoy the skating. All the best.

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