Kates Skates Reviews 830

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their high quality and competitive pricing. Many people appreciate the wide selection of items available and the swift, reliable delivery service, with products frequently arriving earlier than expected and well-packaged. However, some customers experienced issues with their orders, including receiving faulty or poor-quality items, such as skates that broke quickly or belts with defective paint. There were also occasional complaints about delays in delivery and a lack of response from customer service when attempting to resolve these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Many customers are delighted with... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many praise the quick and prompt... See more

Quality

Clients share positive opinions on quality. Many customers are pleased with the excellent condition and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

I was looking for a certain product unavailable anywhere else, but they had it in stock 2 to be exact. Ordered it right away and they had great communication of delivery. It took a little while to ge... See more

Rated 5 out of 5 stars

My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

830 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid the cowboys

Ordered a scooter throw Amazon and wasn’t delivered on time. Then they claimed it was damaged during transit and it took them ages to refund. Why should I be penalised for them not delivering an item. Customer service is a joke no response at all. Avoid these cowboys.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Quality

Bought the jeans-style skates with the pink—my daughter absolutely loved them. The quality is 10/10. I even came back and ordered the matching bag for her.

15 January 2026
Rated 5 out of 5 stars

Fantastic Experience

Fantastic - I ordered online, but quickly discovered I had a query, so emailed my question across. I had a quick response reassuring me, and the item was dispatched quickly, recieving it the next day! Would happily recommend and use again - Thank you!

19 March 2026
Rated 5 out of 5 stars

Very quick

Very quick, free delivery, and used a reliable courier. Great store, I'll be back soon!

4 March 2026
Rated 1 out of 5 stars

Terrible customer service, no communication

Terrible customer service. Ordered back in July 25 some skates for our 8 year old. She has done around 20 hours worth of lessons and the skates developed a "buckle" to the leather. When reaching out to Kate's skates for help with a faulty good less than 1 year old we just get radio silence. So now left with faulty skates and a disappointed daughter.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Ordered on 29/12, said 2-3 day shipping. Contacted several times to find out when dispatch would be, received no response to 3 emails. Finally dispatched after dispute issued with PayPal only to send the wrong size and again not responding to messages through their “customer support”! Worst customer service ever and would not recommend anybody buy from this company.

13 January 2026
Rated 5 out of 5 stars

Great store

Great store, always great selections to choose from, fast postage.
Highly recommended

27 January 2026
Rated 1 out of 5 stars

The belt I ordered was of very poor…

The belt I ordered was of very poor quality . The paint on the buckle was tacky and the inside of the belt started crumbling as I put it on . Pretty sure it was fake . Emailed twice for a refund or alternative and haven’t heard anything . No phone number to ring .

14 January 2026
Rated 5 out of 5 stars

Awesome Skates!

Not tried my skates yet due to ice, but they are super comfortable and look awesome.
Perfect 50th Birthday Present!

31 December 2025

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