St John Ambulance Cymru Reviews 

1,683
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,006 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being extremely knowledgeable, engaging, and friendly during every session. Many people note that the training environments create a relaxed and comfortable atmosphere where everyone feels supported. Participants consistently point out how well-organized the courses are, ensuring clear communication and smooth pacing from start to finish. A few other people also felt that balancing traditional theory, books, and slides with more hands-on practice could sometimes be adjusted for maximum engagement. At the same time, consumers emphasize that the practical activities and realistic scenarios successfully help build essential confidence for handling real emergencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing instructors and trainers as exceptionally... See more

User experience

Clients share profound satisfaction on user experience, highlighting how engaging, informative, and... See more

Service

Consumers find service to be a deeply satisfying experience, expressing strong enthusiasm for the... See more

Product

Customers expressed great satisfaction and delight with the product, noting that it was instructive,... See more

Quality

Customers consistently note positive experiences with quality, highlighting good training and interesting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have trained at ST johns many times at the Cardiff center and my experience is the courses there are good. Typically the pace feels okay but still manages to pack a lot in to the three days. Received... See more

Company replied

Rated 5 out of 5 stars

We had a great time and learnt a lot. The participants were all enthusiastic which helpedas we had a small group. The trainer was engaging and knowledgeable. It was interactive which was good and the... See more

Company replied

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,683)

1,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Out instructor gave us a clear…

Out instructor gave us a clear explanation of the things on the course . I feel a lot mor confident about what to do if I needed to

9 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you're feeling more confident in your first aid skills.

Rated 5 out of 5 stars

It was a well organized training with a well balanced practical work

It was a well-organised training session with plenty of practical work, which helped everyone understand what to do and how to act in case of an emergency, rather than simply going through slides.

Trainer Dean delivered the training very well, using a practical and engaging approach without creating unnecessary stress. His style made the session easy to follow and helped everyone feel more confident about responding to emergency situations.

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Dean delivered the course so well and you're feeling more confident in your skills.

Rated 5 out of 5 stars

Three day first aid course I attended…Excellent

Three day first aid course I attended on the 13th 14th 15th July 2026 was excellent.
The Tutor was also very good at delivering the content and facilitating the group to work together as a team.

13 July 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you found the course to be excellent.

Rated 5 out of 5 stars

Great training

Great training and trainer.

2 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great Course!

Just completed the re-qualification of first aid at work. Really good course with great trainers, special mention to John who trained us this year really nice guy and very good at covering the details and information in a friendly chatty way, putting us all at ease.

27 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with John.

Rated 5 out of 5 stars

3 day First Aid course

Ben was a very approachable and encouraging instructor. He kept the course engaging and interesting throughout the 3 day course.

19 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Well worth completing this course

I thought that overall the course was great. There was the right mix of physical practice to sit down learning. The use of scenarios was good, also maybe a few too many. The guidebook provided is brilliant. I feel well prepared to use my skills now.

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you feel more prepared to use your First Aid skills.

Rated 5 out of 5 stars

Amazing course

Really enjoyed my 3 day first aid at work course. Ben our trainer made us all feel welcome and answered all our questions. He made the course interactive and in general fun. Before the course I was quite worried about how my dyslexia would effect my ability to do the course but Ben reassured me and helped me read and spell anything I needed.

3 September 2026
Unprompted review
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear that Ben was able to help accommodate your learning.

Rated 5 out of 5 stars

Helpful and informative

Really enjoyed my 3 day first aid at work course. It was very informative, there was quite a lot of information but our trainer (Ben) was brilliant at explaining everything and making the course engaging.

3 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Ben made the course engaging.

Rated 5 out of 5 stars

The teaching was fantastic

The teaching was fantastic! Good quality training. The trainer made it engaging and interactive.

2 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Enjoyable training.

The facilitator delivered the training at the required pace. The training was broken up into theory, practical and role play which kept the learners engaged.
Thankyou

2 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're glad you found the training engaging.

Rated 5 out of 5 stars

Well presented

Well presented, Sam made the course enjoyable

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Good course we'll delivered

Good course we'll delivered, met fully my requirements

1 September 2026
St John Ambulance Cymru logo

Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

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