St John Ambulance Cymru Reviews 

1,683
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,006 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being extremely knowledgeable, engaging, and friendly during every session. Many people note that the training environments create a relaxed and comfortable atmosphere where everyone feels supported. Participants consistently point out how well-organized the courses are, ensuring clear communication and smooth pacing from start to finish. A few other people also felt that balancing traditional theory, books, and slides with more hands-on practice could sometimes be adjusted for maximum engagement. At the same time, consumers emphasize that the practical activities and realistic scenarios successfully help build essential confidence for handling real emergencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing instructors and trainers as exceptionally... See more

User experience

Clients share profound satisfaction on user experience, highlighting how engaging, informative, and... See more

Service

Consumers find service to be a deeply satisfying experience, expressing strong enthusiasm for the... See more

Product

Customers expressed great satisfaction and delight with the product, noting that it was instructive,... See more

Quality

Customers consistently note positive experiences with quality, highlighting good training and interesting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have trained at ST johns many times at the Cardiff center and my experience is the courses there are good. Typically the pace feels okay but still manages to pack a lot in to the three days. Received... See more

Company replied

Rated 5 out of 5 stars

We had a great time and learnt a lot. The participants were all enthusiastic which helpedas we had a small group. The trainer was engaging and knowledgeable. It was interactive which was good and the... See more

Company replied

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,683)

1,010 reviews in the last 12 months

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Rated 5 out of 5 stars

first aid course

well presented course by gary quite relaxed but still managed to get required points across so that they would be remembered

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

First aid

The instructor made you feel like ease and nothing was too much trouble.very thing was explained really well.i hate training days for me to enjoy it.it was very good thanks

28 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

2-day Wrexham First Aid 26-27.08.26

Compared to previous refresher courses done in England, I found Sam made the 2-days training more engaging and less death by PowerPoint. We done more practical work either in groups, pairs or with the mannequins which encouraged more engagement instead of spending long durations behind the desks. Sam was witty throughout and made the course enjoyable compared to previous experiences which I found boring, plus we learnt about topics that I haven't seen done before.

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're glad that Sam made the course engaging and that you enjoyed learning with us.

Rated 5 out of 5 stars

First-Aid Course

Ben taught real emergency experience as a first responder to make scenarios authentic. Which helped me to build my confidence while it helped me to successfully remove the fear of intervening in public health crises. Every participant received dedicated time with modern CPR manikins and other training kit. Again very good all round

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear Ben has made you feel more prepared to help in a crisis.

Rated 5 out of 5 stars

Instructor Ben - One Day First Aid Course

Great instructor named Ben.
Understandable, clear explanations given throughout the training course.
Discussions and explanations not overcomplicated or over explained.
Ben made it a comfortable, relaxed learning environment where I was able to feel confident in contributing to discussions and answering Ben's questions.
Good, clean facilities available e.g. free tea and break room available.
Friendly staff members.

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, We're glad to hear that Ben made you feel comfortable to ask questions.

Rated 5 out of 5 stars

Excellent Instructor

Excellent Instructor, Good knowledge on the subject and an well delivered course.

24 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

the course was made interesting and…

the course was made interesting and easy to understand the lesson and the teacher was very good at getting the group into discussion full marks

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you found the course interesting.

Rated 5 out of 5 stars

Dean was a fantastic teacher

Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. Would absolutely recommend! As someone with no previous experience of first aid, I feel confident with the basics now!

19 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that training with Dean has made you more confident in your First Aid skills.

Rated 5 out of 5 stars

Med gas

The course was delivered in a professional and relaxed manner. The instructor was very knowledgeably about the subject, the balance between power point and hands on was just right. Would recommend this course.

24 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with us.

Rated 5 out of 5 stars

St John's Ambulance worked alongside…

St John's Ambulance worked alongside our Learning and Development team to secure training locally to our service.

24 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Was a bit apprehensive about the course…

Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i found the course very good and learnt a lot of things i never knew. I felt very comfortable doing the practical side of the course which i never thought i would have, great teacher, great course. I feel confident if i’m ever faced with a first aid emergency in the future thank you.

24 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you felt comfortable training with us and feel more prepared to face future emergencies.

Rated 5 out of 5 stars

Excellent Tuition

Excellent Tuition.

Really enjoyed the three day learning experience.

19 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Really informative 3 day session

Really informative 3 day session, with the opportunity to get plenty of hands on training. Lisa was really engaging and clear with explanations. Thanks Lisa!

18 August 2026
St John Ambulance Cymru logo

Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you found training with Lisa engaging.

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