St John Ambulance Cymru Reviews 

1,683
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,006 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being extremely knowledgeable, engaging, and friendly during every session. Many people note that the training environments create a relaxed and comfortable atmosphere where everyone feels supported. Participants consistently point out how well-organized the courses are, ensuring clear communication and smooth pacing from start to finish. A few other people also felt that balancing traditional theory, books, and slides with more hands-on practice could sometimes be adjusted for maximum engagement. At the same time, consumers emphasize that the practical activities and realistic scenarios successfully help build essential confidence for handling real emergencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing instructors and trainers as exceptionally... See more

User experience

Clients share profound satisfaction on user experience, highlighting how engaging, informative, and... See more

Service

Consumers find service to be a deeply satisfying experience, expressing strong enthusiasm for the... See more

Product

Customers expressed great satisfaction and delight with the product, noting that it was instructive,... See more

Quality

Customers consistently note positive experiences with quality, highlighting good training and interesting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have trained at ST johns many times at the Cardiff center and my experience is the courses there are good. Typically the pace feels okay but still manages to pack a lot in to the three days. Received... See more

Company replied

Rated 5 out of 5 stars

We had a great time and learnt a lot. The participants were all enthusiastic which helpedas we had a small group. The trainer was engaging and knowledgeable. It was interactive which was good and the... See more

Company replied

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,683)

1,010 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great time and learnt a lot

We had a great time and learnt a lot. The participants were all enthusiastic which helpedas we had a small group. The trainer was engaging and knowledgeable. It was interactive which was good and the introduction of the choke vest was good.
Some parts of the course involved copying what was in the book onto the board which I appreciate is a form of learning information but I feel this bit could be changed to make things a little more interesting.

15 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with us.

Rated 5 out of 5 stars

3day first aid at work - ST john's Cardiff

Have trained at ST johns many times at the Cardiff center and my experience is the courses there are good. Typically the pace feels okay but still manages to pack a lot in to the three days. Received the course joining details promptly after booking online. After completing the course the FAW certificate arrived by email a few days later. Overall happy with the service and would use again.

15 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you're happy with the service.

Rated 5 out of 5 stars

Great first aid at work course

Great first aid at work course. The trainer Ben was excellent providing clear, informative and highly engaging training. Everyone was friendly at St Johns. Would definitely recommend.

11 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with Ben.

Rated 5 out of 5 stars

The training was amazing and I felt…

The training was amazing and I felt more confident and Ben was a really good trainer and all the staff was so lovely.

15 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you feel more confident.

Rated 5 out of 5 stars

First aid Training

Very In depth, but well worth doing. I did the first aid course in Swansea and the lecturer was great. he was clear and made it enjoyable

14 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

First Aid At works Couse 3 day

The course was well delivered and at the correct pace to take in a great deal of information. The location was very suitable i enjoyed the learning process

4 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Excellent and very useful training…

Excellent and very useful training provided by Raymond. Faultless preparation beforehand, fine clear delivery of topics, plenty of time for questions and practical experience. Recommend St Johns 100%.

9 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review and for the recommendation.

Rated 5 out of 5 stars

The trainer Donna N was great

The trainer Donna N was extremely clear and informative, it was kept interesting enabling the information to be retained; I came away feeling confident in my ability.

7 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear Donna made you feel more confident.

Rated 5 out of 5 stars

The course was really informative

The course was really informative, Donna knew her subject well and was able to answer any questions we had.

1 September 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

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