I can’t thank Shazia enough as she guided me through the whole process of my personal injury claim. I always felt at ease speaking to her and she spoke in layman’s terms and none of the legal jar... See more
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Reviews shaping this summary
Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening. Mich... See more
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My experience with the organisation was generally very good. The initial handling of the claim was dealt with quickly and professionally. My claim did seem to get passed around a couple of times due t... See more
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I can not recommend Simpson and Millard enough, should I ever need the service again I will be returning to them I would not want to deal with any other companies. Joli Prifti and her team from the ve... See more
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Company details
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
39 St Paul's Street, LS1 2JG, Leeds, United Kingdom
- 08002 605 010
- reviews@simpsonmillar.co.uk
- simpsonmillar.co.uk
4.5
Excellent
3K reviews
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i was on the phone to them for over two…
i was on the phone to them for over two hours . they accepted my claim and sent the form out for me to sign. they received the form then i had an email to say they wouldn’t help me . what a way to kick someone when already down . this should not be allowed to happen and i will be complaining about it
29 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you are unhappy with your experience and understand how disappointing this situation must have been.
We would like to look into the circumstances surrounding your enquiry and the communications you received. Unfortunately, we are unable to identify your matter from the information provided in your review.
Please email reviews@simpsonmillar.co.uk with your full name and, if available, your file reference number so that a member of the team can investigate this further and review what happened.
Wishing you all the best,
The Simpson Millar Team
A Fantastic service from an exceptional team.
I dealt with Kirstie and her team for Noise Induced hearing loss and from start to finish it's been so easy and so smooth. They really are good at what they do, highly recommend getting in touch with them if you are a veteran. Very understanding and compassionate in their approach to what they do and how they help meet your requirements.
28 May 2026
Reply from Simpson Millar
Thank you for taking the time to share such wonderful feedback. We are delighted to hear that Kirstie and her team provided a smooth and straightforward experience throughout your noise induced hearing loss claim.
It is especially pleasing to know that you found the team understanding, compassionate, and supportive from start to finish. We understand the unique challenges that veterans can face, and we are proud to have been able to assist you in securing a positive outcome.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Kirstie and the team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
I want to thank Simpson and miller for…
I want to thank Simpson and miller for the work they did for me starting with a solicitor Ian patterson he was very helpful and did what he had to for me ,I wish them all the best in the future thank you anthony
30 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to leave a review, Anthony. We are pleased to hear that Ian provided helpful support and guidance throughout your case and that you were happy with the service you received.
We will be sure to pass on your kind comments to Ian and the team. Your feedback is greatly appreciated.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Great service received
Initial call communication was heard in detail by the officer, asked many questions so that record is accurate reflection on what happened. Thank you
8 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your kind feedback. We are pleased to hear that you felt listened to during your initial call and that the details of your experience were carefully discussed to ensure an accurate understanding of what happened.
We appreciate you placing your trust in us at this early stage and look forward to continuing to support you as your case progresses.
Wishing you all the best,
The Simpson Millar Team
Case Ref 1896663/SHAH
Case Ref. 1896663/SHAH
The team which handled my case were very professional and the matter progressed quickly when Ms. Shazia Ahmed took over my case. She guided me through the process and advised me on all related matters. I felt my case was in secure hands at this point and Ms Ahmed helped me to achieve the desired outcome.
27 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are pleased to hear that you found our team professional and that you felt your case progressed positively once Shazia took over.
It is great to know that Shazia guided you through the process clearly and provided advice and reassurance throughout, helping you feel that your case was in safe hands. We are delighted that she was able to help you achieve your desired outcome, and we will be sure to pass on your kind comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Reply from Simpson Millar
Thank you for your kind feedback. We are pleased to hear that you have found our communication efficient and responsive so far.
We appreciate you placing your trust in us at this stage and look forward to continuing to support you as your case progresses.
Wishing you all the best,
The Simpson Millar Team
Probably great if they don't filter you out after chasing them for 3 weeks.
My experience of Simpson Millar is of initial inquiry hoping to be accepted as a client. I called and spent about 40 minutes answering questions on the telephone via a person obviously designed to filter out the work they didn't want.
My case was pretty straight forward. I'd already done all the investigation work, already wrote the formal letters, posted them ,recorded, collated all evidence, labelled it and the organisation I was challenging literally admitted negligence in writing after receiving my complaint and feedback all of which had written evidence (no hearsay). However, the organisation would not discuss any type of compensation or renumeration of any kind hence asking for help from Simpson Millar.
I was told somebody would get in touch and I was asked if I wanted to try for legal aid. Obviously, the answer is yes to that question but I was concerned this might be a "filter out" answer if yes (was it?)
Anyway, I waited about a week and called in.
They apologised that nobody had got back to me and I was told somebody would call me back. So I waited about a week and a half and called in again.
This time, I am told that they can't accept my case because of "full capacity". Did anyone else get that as the reason?
The joke is that, if they were at full capacity they could have told me that on the phone before or straight after spending 45 minutes asking me questions and knowing exactly what category I fitted into.
They never wanted to read the letter I sent to the organisation, they never wanted to see the letter the organisation wrote that admitted negligence - they had no context of who I was, never met me, never followed up with anything - just "Full capacity - sorry we took nearly 3 weeks to tell you that - goodbye".
Not a good sign - especially not when they have a whole front desk full of people managing all of those calls coming in.
21 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
We appreciate how frustrating it must have been to spend time discussing your enquiry and then wait for an update, only to be informed that we were unable to take the matter forward. We understand why this left you feeling dissatisfied.
We would like to review the circumstances surrounding your enquiry and the communication you received. Unfortunately, we are unable to identify your matter from the information provided in your review.
Please email reviews@simpsonmillar.co.uk with your full name and, if available, your enquiry or file reference number so that a member of the team can investigate this further.
Wishing you all the best,
The Simpson Millar Team
Great service
Simon Shaw was very effective at securing me a higher settlement than I’d expected and he was very easy to deal with.
26 May 2026
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that Simon was able to secure a settlement that exceeded your expectations and that you found him easy to work with throughout the process.
We will be sure to pass on your comments to Simon and the team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Understanding,sympathetic and very supportive
Shazia Ahmed handled my case in such a professional way
19 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that you found our team understanding, sympathetic, and supportive throughout your case. It is great to know that your matter was handled professionally and with care.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Been so supportive from the beginning
Been so supportive from the beginning, always kept me upto date with how thing are progressing and has been extremely proffesional throughout thr last few years
20 May 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that you felt supported from the very beginning and that our team kept you updated throughout your case. It is wonderful to know that the service provided over the past few years has been professional and reassuring.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Time wasters
I had a genuinely disappointing experience with Simpson Millar. After providing detailed information about my case and speaking with their team, my enquiry was suddenly closed without any explanation.
I received an email saying they “didn’t want to disturb me” and had therefore closed my case — despite the fact that I never asked them to stop, and I was still actively waiting for an update. I emailed back immediately asking why the enquiry was being closed, and I still received no clear answer.
For a firm that advertises professionalism and good communication, this was the opposite.
No update, no assessment, no explanation — just a closed file.
If this is how they handle initial enquiries, I worry about how they would handle an actual case. Very disappointing experience.
15 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Having reviewed the matter internally, we can see that several attempts were made to contact you regarding your enquiry. We also recognise that communication following those contact attempts was not handled as it should have been, which led to confusion regarding the status of your enquiry and the closure email you received.
We understand why receiving a notification that your enquiry had been closed, whilst you were still expecting an update, would have been frustrating. This is not the experience we aim to provide, and we apologise for the confusion caused.
We have reviewed the matter internally and taken steps to address the issues identified to help prevent similar situations occurring in future.
If you would like us to review your enquiry further, please email reviews@simpsonmillar.co.uk with your full name and contact details, and a new member of the team will be happy to look into this for you.
Wishing you all the best,
The Simpson Millar Team
Education and neurodiversity - Highly recommend Polly Kerr
Polly Kerr handled our matter from start to finish. I was immediately impressed with her subject matter expertise and communication skills. I always felt like I was in safe hands, that Polly understood our situation and the best way to manage this through to a successful outcome. As an experienced law firm partner myself I could not recommend Polly more in her specialist field.
13 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that Polly provided such expert guidance and support throughout your matter, and that you felt reassured and well supported from start to finish.
It is especially meaningful to receive such kind comments regarding Polly’s subject matter expertise and communication skills, particularly from someone with your own professional background. We are very pleased that a successful outcome was achieved and that you felt confident in the approach taken throughout.
We truly appreciate your recommendation and will be sure to pass on your lovely feedback to Polly.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Shazia was perfect and offered Great…
Shazia was perfect and offered Great service and communication throughout.
15 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that Shazia provided great service and communication throughout your case. We will be sure to pass on your lovely comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Highly recommended
I had a great experience working with Georgina Reid. Her expertise and attention to detail were evident from our very first meeting. They provided honest, straightforward advice and fought hard to get the best possible outcome for me. If you’re looking for a firm that actually cares about its clients, look no further than Simpson Millar. Even if I would of lost this claim I would still be giving 5 star review
13 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such kind feedback. We are delighted to hear that you had a great experience with Georgina and that her expertise, attention to detail, and straightforward advice made such a positive impression from the outset.
It is especially meaningful to hear that you felt genuinely cared for throughout the process and supported regardless of the outcome. We pride ourselves on providing honest guidance and dedicated client care, so your comments mean a great deal to us.
We will be sure to pass on your lovely feedback to Georgina and the team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Waste of time
I spent 1.5 hours, Friday, on the phone explaining my situation and was told I had grounds to proceed. I transferred the call to my car for a journey and got cut off twice. I pulled over range back and explained I had to make my child up from school, I will be there in 15 minutes if a call back was possible. We arranged a definitive time and no call back, I waited for 10 minutes and tried to call their office, no answer at first. I picked my child up got home and called again, was told a message was sent to my advisor and they would contact me later. No call again. I waited until tried to call again and got told that a message has been sent and my advisor will call back. No call yet again. Finally Tuesday morning I received a call and spent another 1.5 hours on the phone going over the same questions I had previously answered this time to be told I don't have a case. The case isn't the issue, that is the solicitors opinion. However 3 hours to repeat myself over and over again, absolute waste of time, lack of follow through, lack of communication. Think I dodged this bullet.
13 April 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and appreciate you taking the time to share your concerns.
We understand that you felt frustrated by the communication you received and the time spent discussing your enquiry. We recognise that needing to repeat information or not receiving communication in the way you expected can be inconvenient, particularly when managing other commitments.
Whilst not every enquiry will ultimately meet the criteria required for us to proceed with a case, we aim to ensure that all interactions are handled as efficiently and clearly as possible. We have reviewed the matter internally and have shared feedback with the relevant team regarding communication and call handling.
Thank you again for taking the time to share your experience.
Wishing you all the best,
The Simpson Millar Team
They don’t update or communicate with…
They don’t update or communicate with you
12 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you feel communication and updates were lacking during your experience with us.
We would like to look into this matter further and understand what happened. Please email reviews@simpsonmillar.co.uk with your full name and, if possible, your file reference number so that a member of the team can investigate your concerns properly.
Wishing you all the best,
The Simpson Millar Team
Outstanding work ethic and care
Choosing the right solicitor takes time and careful research, so finding Simpson Miller was not by chance. I was immediately impressed by the many positive and reassuring reviews, as well as the clear experience and professionalism of the team.
I was represented by Charlotte Rankin within the serious personal injury department, and I cannot praise her enough. There was an extremely tight timeframe to get my case to court, yet Charlotte worked tirelessly to ensure everything was completed within that time. Throughout the process, she kept me fully informed, answered all of my questions promptly, and handled everything with professionalism and care.
Charlotte has my complete trust and respect, and I'm incredibly grateful for the support and reassurance she provided during such a stressful time. I would highly recommend both Charlotte and Simpson Miller to anyone in need of legal support.
8 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that your experience with Simpson Millar and Charlotte was so positive during what we appreciate must have been a very stressful time.
It is especially pleasing to know that Charlotte’s professionalism, dedication, and care made such a difference to you, particularly given the tight timeframe involved in preparing your case for court. Keeping clients informed and supported throughout the process is incredibly important to us, so we are glad you felt reassured and fully updated at every stage.
Your trust and recommendation mean a great deal to us, and we will be sure to pass on your kind comments to Charlotte and the serious personal injury team.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Case reference 1906041 /SHAH, Shazia Ahmed
From the beginning, it was straightforward for me to present the details of my case to allow Simpson Millar to decide whether to take it on. As I remember, at a later date a barrister reassessed the case to decide whether it should be continued. I think that that is useful.
At all times during the case, I felt that Shazia Ahmed kept me fully informed about any developments and she explained her recommendations so that I understood the best way forward. In the end I felt that the outcome was very satisfactory and I was very grateful for the work of Shazia Ahmed
7 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you found the process straightforward from the outset and that you felt fully informed and supported throughout your case.
It is especially pleasing to know that Shazia kept you updated at every stage and took the time to explain her recommendations clearly, helping you feel confident in the decisions being made. We are very pleased that you were satisfied with the outcome achieved, and we will be sure to pass on your kind comments to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Dysfunctional communication and administrative incompetence
From personal experience:
I expected professional engagement. Instead, I was met with total administrative failure.
Despite providing a detailed written summary with a clear admission of liability from a third party, the firm responded with generic automated emails. Their 0800 phone system is completely dysfunctional—the automated menu does not recognise keypad selections (specifically Option 2 for the triage team), making it impossible to reach a human being.
When a firm fails at the most basic level of client communication and technical accessibility, it raises serious concerns about their ability to handle complex litigation against government departments. I have formally requested they cease all contact. Professional colleagues should be wary of wasting their time here.
6 May 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
Having reviewed the matter internally, we can see that your enquiry was submitted outside of business hours and that contact attempts were made by our team on the following working days. Unfortunately, we were unable to successfully connect with you by telephone, and follow up emails were also sent in an effort to progress the enquiry before we later received your request for no further contact.
We are also sorry to hear about the difficulties you experienced with our phone system. We have tested the system following your review and have not identified any wider technical faults, though we appreciate this does not change your experience at the time.
We understand that clear communication and accessibility are important when seeking legal support, and we regret that your experience left you feeling disappointed.
Wishing you all the best,
The Simpson Millar Team
Accident claim - Gary Frith and Gary Rawlinson…
Both Gary Frith and Gary Rawlinson provided a professional and timely service in relation to the claim.
I was kept informed at all stages of the process and Gary Frith has contacted me promptly today with the outcome regarding the settlement figure.
The telephone meeting Gary Frith arranged with the Barrister and himself today was very professional and informative and Gary has immediately contacted the other party to negotiate the settlement. I look forward to receiving the settlement agreed.
Sandra Baylis
5 May 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that our team have been able to provide you a professional and timely service, and you have felt well-supported throughout your case.
Wishing you all the best,
The Simpson Millar Team
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