Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening. Mich... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Kirstie Bork to be outstanding dealing with my claim. She is very knowledgeable, efficient and was always willing to answer any questions that I had. Kirstie persevered with my claim tireless... See more
Company replied
I instructed Shazia Ahmed at Simpson Millar after an accident and have been extremely impressed . She has been efficient, supportive, and kept me well informed throughout. She always explained things... See more
Company replied
Georgina Reid was absolutely fantastic. She worked on my case for two years, and from day one I felt confident that we would achieve a successful outcome. She was knowledgeable, professional, and too... See more
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Company details
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
39 St Paul's Street, LS1 2JG, Leeds, United Kingdom
- 08002 605 010
- reviews@simpsonmillar.co.uk
- simpsonmillar.co.uk
4.5
Excellent
3K reviews
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Thanks for trying
I had a slightly difficult start as I was passed from one Solicitor to another but Jessica Lea who handled my case was great. She was very thorough and professional. Sadly the outcome wasn't successful and it has been a frustrating three years but Jessica tried her best. Unfortunately medical claims are very complicated and although we found a definite breach of duty on several occasions, the fact that I got a second opinion from another consultant actually worked to my detriment. I am disappointed in the legal system and do not feel I have justice but sometimes life is just unfair!
29 July 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your experience with us. We’re sorry to hear how disappointing the outcome has been for you, and we fully appreciate how difficult the process must have felt.
We’re pleased to know that Jessica’s professionalism and thoroughness helped you feel supported along the way, and we will be sure to pass your kind feedback on to her. Medical negligence claims are often very complex and can take time to progress, and whilst the process can be challenging, we always work hard to make sure our clients’ cases are put forward as strongly as possible.
If you ever need help with another legal matter in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Excellent support and outcome
Excellent support and outcome, highly recommend
I had a really positive experience with Simpson Millar while pursuing a claim against an NHS Trust. The whole process took around seven months, and throughout that time the team kept me regularly updated so I always knew where things stood.
Everyone I spoke to was pleasant, patient and professional. I felt genuinely supported and listened to, and it was clear they were advocating strongly on my behalf at every stage.
I'm very grateful for the outcome and would recommend them to anyone needing similar legal support.
18 July 2025
Unprompted review
Reply from Simpson Millar
It’s wonderful to hear about your positive experience and that you felt so well supported throughout your claim. We’re especially pleased that our team’s communication and dedication helped you feel informed and reassured during the seven months of the process, and that our advocacy on your behalf led to a successful outcome.
Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team who assisted you.
If you ever need help with any legal matter in the future, please don’t hesitate to reach out.
Wishing you all the best,
The Simpson Millar Team
Handled with care and expertise
I am genuinely delighted that this matter is now resolved — it’s a huge relief! I am incredibly grateful for the efficient, professional, and reassuring way Jason Slack handled everything from start to finish. His support made a real difference throughout the process, and it has been a pleasure working with him.
Thanks to Jason’s expertise and care, we achieved a positive outcome, and I can now move forward with peace of mind. I wholeheartedly recommend Jason’s services and wish him all the very best in your future endeavours.
22 July 2025
Unprompted review
Reply from Simpson Millar
Thank you for sharing such thoughtful feedback and for the 5-star review. We're so pleased to hear that Jason’s support, care and expertise helped you reach a positive resolution and brought you peace of mind.
It means a lot to us that you felt reassured and well looked after throughout the process. We’ll make sure your kind words are passed on to Jason.
If we can ever assist you again in future, we’d be more than happy to help.
Wishing you all the best,
The Simpson Millar Team
So far so good
On boarding was nice and easy nice clear and consistent contact, so far so good
18 July 2025
Unprompted review
Reply from Simpson Millar
We’re really glad to hear that everything has gone smoothly for you so far and that the onboarding process felt clear and consistent. It’s important to us that things get off to a reassuring start, and we appreciate you taking the time to share your feedback.
Wishing you all the best,
The Simpson Millar Team
Excellent
Excellent, very clear every step of the way through the process got a great result. And friendly service would recommend to anyone else and Louise has been fantastic
21 July 2025
Unprompted review
Reply from Simpson Millar
We’re really glad to hear you had such a positive experience and that everything was made clear throughout the process. It’s great to know you felt supported and achieved a good result.
We’ll make sure to share your kind words with Louise, and thank you for recommending us.
If there’s ever anything else we can help with in future, please don't hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
1906679/SHAH
1906679/SHAH. Shazia Ahmed is a very nice and intelligent solicitor.
Regards
Harmeet
1 July 2025
Unprompted review
Reply from Simpson Millar
Thank you for leaving a 5 star review. We're so pleased to hear that you found Shazia Ahmed to be both kind and knowledgeable in handling your case.
Should you need any support in the future, please don't hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Simpson Millar is a very good firm
Simpson Millar is a very good firm.
Ian Bridge was my contact point at Simpson Millar
law firm and was very supportive and extremely helpful with my accident claim.
Ian provided me with the right accident lawyer in America and all the support needed until we received accident payout.
We have no doubt and can confirm all the help and support from Ian Bridge was excellent and satisfactory.
My clam’s payout was successful due to Ian's endless effort.
Thank you very much Ian Bridge and Simpson Millar!
StanG
11 July 2025
Unprompted review
Reply from Simpson Millar
We’re so pleased to hear your kind words and that you felt fully supported throughout your claim. Your feedback about Ian Bridge means a lot, and we’ll be sure to pass it on to him.
It’s great to know that with Ian’s help, you were able to get the right legal support in the US and achieve a successful outcome. When injuries happen abroad, claims can sometimes be more complex, so we’re glad that the process felt smooth and well supported for you.
If we can help with anything else in future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Easy to deal with and very friendly…
Easy to deal with and very friendly too.
We are still getting everything together after a traumatic 4 weeks but they understand this completely.
21 July 2025
Unprompted review
Reply from Simpson Millar
It’s really reassuring to hear that you’ve found us easy to deal with and friendly, especially after such a difficult time. We completely understand that gathering everything can take time after what you’ve been through, and we’ll continue to support you every step of the way.
Wishing you all the best,
The Simpson Millar Team
Couldn't have asked for more
Couldn't have asked for more, they helped me out when ever I needed something explaining or advice.
Can not fault them at all.
17 July 2025
Reply from Simpson Millar
Thank you for the 5 stars and for sharing your experience. We're so pleased to hear that you felt supported and well advised throughout. If you ever need help with anything in future, we’ll be more than happy to assist.
Wishing you all the best,
The Simpson Millar Team
Left in pain
Bad had to phone up and still in pain handling my clam was a joke made a complaint know one got back would not listen to me still in pain do not
20 July 2025
Unprompted review
Reply from Simpson Millar
Thank you for your review. We’re very sorry to hear about your experience and that you’re still in pain. This is not the level of service we aim to provide, and we’d like the opportunity to look into this further.
If you’re happy to share more details, including your case reference number and a copy of your complaint please email us at reviews@simpsonmillar.co.uk so that we can investigate and see how we can help.
Wishing you all the best,
The Simpson Millar Team
Par Excellernce Amy Baker
Amy Baker was without doubt excellent in obtaining a successful outcome for my claim. After sustaining an injury to my wrist.
She continued fighting for compensation for me when at times I felt like giving up, but she persevered and encouraged me to continue. Thank you Amy!
19 July 2025
Unprompted review
Reply from Simpson Millar
It’s fantastic to hear how supported you felt throughout your claim. We’re so pleased Amy was able to guide you with such determination and care, especially during the more difficult moments. Your perseverance, along with Amy’s commitment, clearly made a real difference to the outcome.
We’ll be sure to pass on your kind words to her. If you ever need assistance in the future, please don’t hesitate to reach out.
Wishing you all the best,
The Simpson Millar Team
Very satisfied with Mr Simon Rosser and Simpson Millar
Simon Rosser handled my compensation claim very professionally and timely. Always kept me updated and informed o
15 July 2025
Reply from Simpson Millar
We’re really glad to hear that you felt well supported throughout your claim, and that Simon kept you updated and informed along the way. It’s important to us that the process feels clear and well managed from start to finish, so we're pleased to know that matched your experience. We’ll make sure to pass on your kind words to Simon.
If you ever need legal help again, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Simpson Millar have done a great job.
Simpson Millar have done a great job.
Emma Hickey, who has been looking after my case has been very efficient and kept me well informed of all that has been happening.
Many thanks
Rj Downton
16 July 2025
Unprompted review
Reply from Simpson Millar
We appreciate you taking the time to leave a review, and we’re so pleased to hear that you’ve been happy with the support you received. It’s great to know that Emma kept you informed and that you felt the process was handled efficiently throughout. We’ll be sure to pass on your kind words to her.
If we can ever support you with anything else in future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Good outcome thanks to Tina
Recieved a positive outcome from my claim, thanks to Tina Wilson, who secured a nice settlement for my case when others had tried before. Simpson Millar are a good company, but it did take much longer to close my case then approximated in the beginning (4 years, versus an estimated 1-1.5). It was also a pain having various different litigators from Simpson Millar across the time they were dealing with this case. However, as soon as Tina was dealing with my case, I felt reassured and she did a great job to push everything through. I really appreciate her openness and ability to get the job done.
7 July 2025
Reply from Simpson Millar
We're so pleased to hear that Tina was able to turn things around and get you a great result. It’s clear how much her support, openness and determination meant to you, and we’ll make sure your lovely feedback is shared with her.
We understand it must have been frustrating at times with delays and changes along the way, so thank you for sticking with us. It’s great to hear that, once Tina took over, you felt more at ease and confident in how things were progressing.
If we can help you with anything else in future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Mrs Shazia Ahmed she's very professional from start to finish she always kept in touch with what was happening always a phone call if I needed any help
Mrs Shazia Ahmed doubt with my case she was very positive and she gave me a lot of advice on what to do for the best of myself everything was emailed to me about what was happening and was kept well informed she was very professional from start to finish thank you
4 July 2025
Unprompted review
Reply from Simpson Millar
Thank you for your lovely feedback. We're so pleased to hear how well supported and informed you felt throughout your case. Shazia always aims to provide clear communication and helpful advice, so it's great to know her approach made a real difference for you.
If there's ever anything else we can help with in future, please don’t hesitate to reach out.
Wishing you all the best,
The Simpson Millar Team
Very understanding in assessing my…
Very understanding in assessing my unfortunate incident showing compassion and empathic too towards me. Corresponding on a regular basis informing me of any updates which was very satisfying to myself.
30 June 2025
Unprompted review
Reply from Simpson Millar
Thank you for sharing your experience. We're really pleased to hear that you felt treated with compassion and understanding during the early stage of your claim, and that the regular updates helped you feel reassured.
We appreciate you taking the time to leave us a review and look forward to continuing to support you.
Wishing you all the best,
The Simpson Millar Team
Fantastic
Fantastic, case took 6 years, but thay kept me informed all the way through the case and everyone was very professional and helpful in their dealings but we got there at the end.got a good settlement
28 June 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to leave us this review and for the 5 stars. We’re so pleased to hear that you felt well supported and kept informed throughout your case. It’s great to know that the professionalism and helpfulness of the team stood out to you and that your claim reached a positive resolution in the end.
If you ever need assistance with a legal matter in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
personal injury claim 21/01/22
I brought a personal injury claim following a car accident, which should have been reasonably straight forward as the other driver admitted full responsibility The first solicitor I instructed did nothing except take my money (I didn't do"no win no fee") and lose my medical notes. The second had an uphill struggle as he wasn't given much information by the first one, until his firm was taken over by the current one.
The new (current) solicitor contacted me by phone as soon as the transfer was complete and introduced himself when.I was immediately reassured. Things soon started to move in a good direction,and now a satisfactory settlement has been reached.
I cannot fault the service which I have received; most importantly being kept informed throughout of the progress of the claim. If the solicitor was not available I was always able to speak to his colleague.
I understand that I am not allowed to mention names, but you know who you are!
23 June 2025
Reply from Simpson Millar
Thank you for sharing your experience. It means a great deal to know that, after such a difficult and frustrating start elsewhere, you felt reassured and supported once your case came to us.
We’re really pleased to hear that Alan and the team were able to get things back on track and bring your claim to a positive outcome. Keeping clients informed and involved throughout the process is a key part of how we work, so it’s great to know that this made a difference for you.
If you ever need legal support again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Repeatedly lied
Repeatedly lied, refuse to speak to you, refuse to deal with complaints, all working from home and have terrible communication, customer service and manners and it's all automated do not expect empathy
Re their response, another cold email with no call ignoring everything discussed, and repeating result of previous complaint. So far it's misleading me. Refusing to communicate, not listening, and very little to resolve situation. Just what I need
25 June 2025
Unprompted review
Reply from Simpson Millar
Thank you for sharing your review. We’re very sorry to hear that you feel let down by your experience, and we appreciate you taking the time to raise your concerns.
We want to reassure you that we always approach our clients with empathy and take the issues they’re facing seriously. What you’ve described is not reflective of the standards we set for ourselves, and we understand that your concerns are currently being reviewed by our Complaints Team.
In line with our Complaints Procedure, you can expect to receive a formal response by 14 July.
Wishing you all the best,
The Simpson Millar Team
Early days but.....
I am in the first stages of making a claim but so far the information has been gathered with care, consideration and accuracy.
17 June 2025
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We’re really pleased to hear that your experience so far has felt careful, considerate and thorough. It’s important to us that clients feel supported and informed right from the start.
Wishing you all the best,
The Simpson Millar Team
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