Although the appointment of a solicitor is a precursor to a rocky road, Simpson Millar have been fantastic. They were thorough, kind and totally compassionate. Primarily I dealt with Emma Hickey who... See more
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Kirstie my assigned lawyer was simply brilliant throughout the whole process. Professional to the letter and always ready to put my at times grumpy mind at rest. Always there to listen without judgeme... See more
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Honestly I couldn’t have thanked Simpson Millar enough who have kept me up to date throughout my claim. Very professional and respectful. The Liverpool Simpson Millar team who handled my case and... See more
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Tina and her colleagues were patient, attentative, efficient, very polite and courteous at all times. Tina guided us through each step of the process, Tina has a lovely way about her which puts you r... See more
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Company details
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
Edward Pavilion, Albert Dock, L3 4AF, Liverpool, England, United Kingdom
- 0151 735 1000
4.1
Great
113 reviews
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Although the appointment of a solicitor…
Although the appointment of a solicitor is a precursor to a rocky road, Simpson Millar have been fantastic. They were thorough, kind and totally compassionate. Primarily I dealt with Emma Hickey who I cannot thank enough for her time and effort, support and advise. My case took several years to finalise due to the complications involved and Emma was always there for updates, had time to explain everything probably more than once and never made me feel anything but totally looked after. I can't thank them enough
15 April 2026
Unprompted review
Reply from Simpson Millar - Liverpool
Thank you for taking the time to share such thoughtful feedback. We understand that going through a legal claim can be a challenging journey, so it is wonderful to hear that you felt supported, cared for, and well guided throughout.
We are especially pleased to hear your kind words about Emma Hickey. Her dedication, patience, and commitment to keeping you informed and reassured during a complex and lengthy case is exactly the level of service we aim to provide. We will be sure to pass on your appreciation to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Absolutely shocking service
Absolutely shocking service. Andrea sanders has been trying to get the rest of her trust fund since August of 2025. The solicitor of the trust fund will NOT answer any of her calls whatsoever even the manager Adam will not answer any neither. The solicitor only sent the closing down letters just before Christmas then went on holiday leave, AND quess what SHE still won't answer any phone calls. My mate lost her mum in September and she told them she needed that money for her funeral, yes fair enough they sorted some of it out for her but not to cover full funeral so she has had to borrow money. Their is loads of phone calls recorded since August 2025. Them promising her they would ring her back, QUESS what NO PHONE CALLS BACK! Absolutely horrendous service. PLEASE STAY AWAY YOU SHOULDNT HAVE TO BEG FOR YOUR MONEY!!!! IT SHOULDNT TAKE THIS LONG OVER 6 MONTHS TO CLOSE A TRUST FUND DOWN. YOU ARE TRYING TO ROB HER OF HER OWN MONEY. ANDREA HAS BEEN TOLD LIES AFTER LIES AFTER LIES AND STILL NOTHING GETS DONE!! THEY SHOULD GET PUT ON SOME COURSES TO ANSWER THE PHONE AND STOP TELLING LIES TO THEIR CUSTOMERS!!! ANDREA SANDERS
8 January 2026
Unprompted review
Reply from Simpson Millar - Liverpool
We’re very sorry to read this and understand how upsetting and frustrating this situation clearly feels. We understand that you’ve already spoken to a member of our team about your concerns, which are being looked into.
If there are any further issues or concerns you would like to raise, please contact the department.
Wishing you all the best,
The Simpson Millar Team
This company is very professional and…
This company is very professional and actually listen to your story with great patience and are always truthful upfront which is very rare these days
I would recommend this company to anyone and everyone!
3 September 2025
Unprompted review
Reply from Simpson Millar - Liverpool
We’re so pleased to hear that you felt listened to and that our team’s honesty and professionalism stood out to you. Taking the time to understand each person’s story and being upfront about the process are things we place real importance on, so it means a lot to know that this came through in your experience with us.
Thank you as well for your kind recommendation, it’s greatly appreciated. If you ever need support with a legal matter in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Excellent service
Excellent service, such a help in getting Justice for my Sister. In such trying times.
Especially our solicitor Caprice Haughton, who kept us updated every step of the way.
12 July 2024
Reply from Simpson Millar - Liverpool
Thank you for taking the time to share your positive experience with us. We are pleased to have helped you achieve justice for your sister during such challenging times. Caprice Haughton's dedication to keeping you well-informed every step of the way is a reflection of our commitment to providing clear and supportive service. I'll make sure to pass on your feedback to her.
If there's anything more we can do for you or your family in the future, please don't hesitate to reach out to us.
Wishing you all the best,
The Simpson Millar Team
Good advice
Good advice, quick response, quick to deal with any queries and genuine service.
23 April 2024
Reply from Simpson Millar - Liverpool
Thank you for your positive feedback. We're glad to hear that you appreciated the quick responses and good advice provided by our team. At Simpson Millar, we prioritise delivering expert advice efficiently and ensuring that all queries are handled with clarity and care.
Your satisfaction is important to us, and we're pleased to have met your expectations. Should you require our services or support in the future, please don't hesitate to get in touch.
All the best,
The Simpson Millar Team
Hi my name is Victoria smith
Hi my name is Victoria smith. I've Had the privilege of having Sarah warberton as my solicitor for the first time in current court proceedings. This is unfortunately my third court case over my sons father having contact. Sarah has been so amazing beyond words as my solicitor. She has been the perfect mixture of extremely down to earth and extremely proffesional. Not only that she's been extremely supportive and patient and made doing any statements alot easier than my previous experiences. She always listens to me on our call appointments so when I recieve the statments it's like I have wrote them myself. She has always been there to contact on emails if I have questions and we have had quite a few phone appointments and also met in person quite a few times. She always puts things so clearly so I can understand. She has been so thorough and even spotted errors with dates in a past statments. I think the company is extremely lucky to have Sarah on their team. Not only how amazing she is at her job but also how she is naturally is as a person. Her passion for her career shows. Megan Sarah's paralegal has also been amazing. Extremely proffesional and supportive when we have had contact. Megan and Sarah seem like a little dream team. I would like to thank Simpson and Miller for proving me with such a positive legal team.
12 April 2024
Unprompted review
Reply from Simpson Millar - Liverpool
Thank you, Victoria, for taking the time to share such a detailed and heartfelt review of your experience with Simpson Millar, particularly with Sarah Warburton and our Paralegal, (also a Trainee Solicitor) Megan Barlow. We are thrilled to hear about the exceptional level of support, professionalism, and personal care they have provided during your court proceedings. Sarah's ability to be approachable yet highly professional, ensuring that your statements genuinely reflect your own voice and concerns, is a testament to her dedication and passion for her work. It's wonderful to know that her attention to detail and clear explanations have made dealing with your case much simpler.
We are indeed fortunate to have Sarah and Megan on our team - they truly are a dream team. Your recognition of their hard work and personal qualities is greatly appreciated, and I will make sure to pass your thanks and kind words along to both of them.
Thank you again for choosing Simpson Millar and for placing your trust in us. We're here for you whenever you need our support again.
Wishing you all the best,
The Simpson Millar Team
Natalie Swanwick
Natalie has been working with claims for a while now, and she has been excellent in keeping me update and explaining thing so I can have a complete fully understanding of what is happening and going on. Love that she is so professional with all her and is just polite and friendly
7 February 2024
Unprompted review
Reply from Simpson Millar - Liverpool
Hearing about your great experience with Natalie truly brightens our day - thank you for taking the time to leave us this review. Her dedication to keeping you in the loop and ensuring you understand the ins and outs of your claim reflects the high standards we aim for at Simpson Millar. Natalie's professionalism and friendly demeanor is something we value deeply.
Your kind words about her work are much appreciated, and I'll be sure to share your praise with her directly.
Wishing you all the best,
The Simpson Millar Team
From start to finish both Nick and Emma…
From start to finish both Nick and Emma have been quick to respond to my emails, Nick has explained in detail and outlined everything I needed to know, have found him a dream to work with, I will have no problem recommending them to other people
5 February 2024
Reply from Simpson Millar - Liverpool
Thank you for taking the time to share your experience working with Nick, Emma, and our team. Hearing that they were responsive and thorough, particularly in keeping you informed and explaining the details of your case, is exactly what we aim to achieve. We're thrilled to know Nick was a dream to work with and that you'd confidently recommend our services to others.
Recommendations like yours are incredibly valued and a testament to the dedication we have towards our clients. I'll make sure to pass on your kind words to both Nick and Emma. Should you or someone you know need our help in the future, please don't hesitate to reach out.
Wishing you all the best,
The Simpson Millar Team
I got a easy support!
19 January 2024
Unprompted review
Reply from Simpson Millar - Liverpool
Thank you for your brief but encouraging feedback! We're delighted to hear that you found the support from our team easy. Providing a hassle-free experience is what we aim for, and it's great to know we hit the mark with you.
If you ever need our assistance again, remember we're just a call away.
All the best,
The Simpson Millar Team
A dedicated and helpful team
A dedicated and helpful team. We were kept up to date with our case and received helpful advice. Carly Saxon went out of her way to ensure a successful outcome for us.
24 January 2024
Reply from Simpson Millar - Liverpool
Thank you for your feedback! We're pleased to hear that you were kept well-informed about your case and received helpful advice. Carly's dedication to going the extra mile and ensuring a successful outcome is a testament to her commitment to our clients. I'll be sure to pass on your feedback to her as I'm sure it'll make her day.
Should you require any assistance in the future, we're here to help.
All the best,
The Simpson Millar Team
plenty of communication
plenty of communication
very detailed information via email and phone.
17 January 2024
Unprompted review
Reply from Simpson Millar - Liverpool
Thank you for your feedback. We're pleased to hear that you found our communication detailed and helpful, both via email and phone. Providing clear and thorough information is key to our service, and it's great to know we hit the mark for you.
If you ever need our services again, we're here to help.
All the best,
The Simpson Millar Team
Great communication by nick gaze & his…
Great communication by nick gaze & his team, always kept up to date with what was going on. I really would recommend to people reading this review to definitely go with Simpson miller, with nick and the team as I really had a positive outcome at the end of my claim and as customers that’s all we want.
28 December 2023
Reply from Simpson Millar - Liverpool
Thank you for taking the time to leave us this 5-star review. We're glad Nick and his team kept you well-informed and that you're happy with the outcome of your claim. I'll make sure to pass on your kind words to Nick and the team.
Keeping our clients informed every step of the way is a key part of our service, and it's wonderful to know that we met your expectations. Thank you for your recommendation - it means a lot to us.
All the best,
The Simpson Millar Team
Great service
I had great service from Tina who is based at Liverpool office. She was quick at replying to my emails with any questions i had and made the process easy. The case had gone on a while (not due to Simpson Millar) so i had a few solicitors during the case but that was to be expected
20 November 2023
Reply from Simpson Millar - Liverpool
It's wonderful to hear about your positive experience with Tina - I'll make sure she receives your feedback. We're glad to know that her quick responses and helpful guidance made your process easier, especially in light of the extended duration of your case. We always aim to give trusted expert advice, quickly and clearly, and it sounds like Tina did just that.
Thank you for choosing Simpson Millar and for your trust in our team. We're committed to delivering this level of service consistently and are here for any future help you may need.
All the best,
The Simpson Millar Team
Kirstie my assigned lawyer was simply…
Kirstie my assigned lawyer was simply brilliant throughout the whole process. Professional to the letter and always ready to put my at times grumpy mind at rest. Always there to listen without judgement to anything i had a concern with. I really couldn't speak highly enough of the way she conducted herself throughout, and of course she won my case which to someone like me is pretty amazing. Just an excellent service throughout.
26 October 2023
Reply from Simpson Millar - Liverpool
Thank you for sharing your experience with Kirstie. It's fantastic to hear that she was consistently professional, understanding, and ready to address all your concerns. We pride ourselves on our team's ability to truly listen to our clients' concerns and to guide them throughout the process. Knowing she won your case and provided an excellent service makes us incredibly proud. I'll be sure to pass on your kind words to Kirstie, it'll surely brighten her day.
Wishing you all the best,
The Simpson Millar Team.
Medical Negligence Claim
After a slow start to my claim when there was little communication, Simon Wilson and his team took over and from then on things progressed smoothly. I found that Simon was communicative and helpful in his advice and explanations of the claim which proceeded much more quickly to a satisfactory conclusion.
1 August 2023
Reply from Simpson Millar - Liverpool
Thank for taking the time leave Simpson Millar a review.
We are happy with were able to turn this around after a slow start, Simon will be thrilled to read your kind words. I will make sure this is passed onto him.
All the best ,
The Simpson Millar Team.
Tina and her colleagues were patient
Tina and her colleagues were patient, attentative, efficient, very polite and courteous at all times. Tina guided us through each step of the process, Tina has a lovely way about her which puts you right at ease, she really is an asset to Simpson Millar.
22 June 2023
Unprompted review
Reply from Simpson Millar - Liverpool
Thank you for leaving Simpson Millar a 5 star review.
Tina will be delighted to read your kind words, i will pass on your feedback.
One of our goals as a business is to ensure our clients are kept up to date and are supported throughout their time working with us, so to read your review is greatly appreciated.
All the best,
The Simpson Millar Team.
Mark Challiner has been excellent
Mark Challiner has been excellent , very supportive, very efficient and dealt with matters expeditiously. The company from the call taker to Mark have all been easy to communicate with. Would I use again Absolutely but hope not because don't really want another bang on the head or other injury.
11 May 2023
Reply from Simpson Millar - Liverpool
Wow, what an amazing review, i will ensure your kind words are passed onto Mark.
We always strive to make sure our clients are kept informed and supported throughout their time working with us, so to read your kind feedback is greatly appreicated.
All the best,
The Simpson Millar Team.
My claim was handled efficiently and…
My claim was handled efficiently and without much input from myself and Anita and all the staff were great and got me a great settlement.
21 March 2023
Unprompted review
Reply from Simpson Millar - Liverpool
Thank you for trusting in Simpson Millar, we are happy we were able to get you the settlement you deserved.
We wish you all the best for the future.
The Simpson Millar Team.
Outstanding service
I have to say the work done by Eva has been exceptional despite the issues caused by the insolvency practitioners. The process has been seamless and I have never been ignored or had to wait for any update. Communication has been outstanding and I really can’t fault the work done.
I would also like to say a thank you to Nicola for her assistance in getting the payment over the line. Despite this being for another department Nicola helped assist when Eva was off.
This just shows the dedication and high quality service that this firm provides. I would 100% use them again and recommend them to anyone looking to utilise their services.
2 March 2023
Reply from Simpson Millar - Liverpool
What a glowing review, thank you for taking the time to leave write this.
Eva is a fantastic member of our team, and it is wonderful to read you received the high level of service we aim to provide.
We wish you all the best in the future, and if you should ever need any support in the near future, don't hesitate to get in touch.
Many thanks,
The Simpson Millar Team.
Unbelievable help
Even though I don't have a particular case with Simpson millar, because of an old firm who they did take over from a few years who no longer exist, i have been offered advice and assistance regarding a property issue. The level of professionalism and the amount of help I have received from Linda is unbelievable, she has not only helped me and advised me but she has lifted a terrible weight and anxious feeling from me and without her support I would not be now only a few weeks away from where I need to be.
1 February 2023
Unprompted review
Reply from Simpson Millar - Liverpool
Hi Chris
Thank you for leaving this review. We always aim to make our clients feel supported, as our job is to help you and keep you updated throughout. I am delighted that Linda was able to provide this for you.
We wish you all the best for the future.
The Simpson Millar Team.
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