Simply Home Mirrors Reviews 

225
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning appearance of the products, often noting they exceed expectations and add elegance to their homes. Many people appreciate the excellent communication and helpfulness of the staff, including delivery drivers who go above and beyond to ensure satisfaction. The delivery service is frequently highlighted for its efficiency, live tracking, and timely arrivals, with some customers receiving their items much faster than anticipated. However, some customers experienced significant delays in receiving their orders, with some waiting months and others not receiving their items at all, leading to frustration and requests for refunds. A few people also reported receiving incorrect or damaged products, and some were dissatisfied with the quality of certain components or the lack of clarity regarding delivery times during purchase.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, often praising the quickness and efficiency of... See more

Product

Customers consistently note positive experiences with product quality, describing items as "show-stopping,"... See more

Quality

Reviewers mention positive feedback about quality, with many describing items as stunning, excellent, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and politeness of delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish simply Home have kept us in the loop with our Delivery although it was a little late due to importation we were emailed regularly extremely happy with the product service and De... See more

Company replied

Rated 5 out of 5 stars

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning. Order took a little while to be delivered, but Simply Home were great, they kept us updated with the o... See more

Rated 5 out of 5 stars

We received a beautiful mirror from Simplyhome. There were two minor defects, which were resolved to our satisfaction. The mirror itself is of high quality so we would definitely buy from Simplyhome a... See more

Rated 5 out of 5 stars

Absolutely in love with the mirror I’ve just received. It’s absolutely stunning and well worth the money. I’ve never seen such high quality compared to the mirrors in high street stores! 100% would re... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Exclusive Affordable Furniture & Accessories For Your Home


Contact info

4.2

Great

TrustScore 4 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(225)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hopefully sorted

After a hiccup they sorted out the delivery. It is due tomorrow.

It was delivered and after the hiccup handled well. Thank you.

14 November 2024
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hi Mark, thanks so much for the review. Thanks for your patience whilst we dealt with the slight delay. Simply Home

Rated 1 out of 5 stars

Nightmare from start to finish

Nightmare from start to finish, 2 weeks delivery turned out to be almost 2 months. Customer service shocking. Unanswered messages nobody to speak to on phone. Recieved 1 email in 2 months saying item gone to Rotterdam!!!!! No updates. I tried several times to reach out to them .sometimes with an answer after about 5 days. Absolutely awful service. Never again. Ps. Delivery men were very helpful that's about it. Caused me far to much stress this has. Avoid!! Apparently I'm ungrateful after being sent a crumpled piece of paper along with a blank frame. Owner contacted me offering me 2 pictures to make amends as long as I took review down. Come to order the pictures most out of stock of which i told them. Was offered 2 others which looked cheap that I didn't like so I refused. Recieved a frame today with a separate so called canvas. It was crumpled of which I informed the company. To recieve a msg to say how ungratefull I was. Shocking. And after over 2 and half months iv only had 1 phone call to try and persuade me to take the review down. So after much stress and upset with this company iv decided to go to trading standards. Overall experience is minus nil I'm afraid.just recieved an email from this company accusing me of crumbling up the can̈vas myself!. So far they have accused me of being ungratefull, crumpling up somthing i definatly didnt do and being ungratefull. How awful. They have also stated iv given them abuse! Hopefully they will publish the so called abuse as iv been patient well mannered throughout. Regardless of the terrible service iv recieved .

4 October 2024
Unprompted review
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Reply from Simply Home Mirrors

Good evening, many thanks for the review Julie. Firstly, you ordered the table on a 4-6 week lead time. Unfortunately due to delays beyond our control, the table was 2 weeks late, which we’ve massively apologised for. James, from our senior management team reached out to you to try and make amends. He offered you a free gift for your home as we always want to ensure even when we do make mistakes, although rare, that we rectify the situation. He asked you to choose a piece of mirrored wall art from the website. You then send through 2 designs that you liked but unfortunately, as the website states, are sold out. James then went even further above & beyond and found one of the designs that you liked (that was meant for a larger frame) and cut it down to fit the mirrored frame that you liked. This was then packaged and sent out. We always package our wall art with the canvas tucked alongside the frame in the box, with no issues whatsoever. I’m sorry that you’ve mistaken the canvas for packaging and crumpled it up.

The messages and abuse that followed this evening unfortunately were not acceptable. This was a 100% free item, intended to be a gesture of goodwill. I’m sorry that you’re still unhappy and wish you all the best. Many Thanks, Simply Home

Rated 1 out of 5 stars

Undelivered items & ignore emails

Placed an order in August, received two emails delaying delivery. Still waiting delivery and it’s October. Requested a full refund several times via email and receive no response. Stay well clear!!! No goods no refund !!!! 7 emails, post a review and receive a refund within days and a phonecall saying it’s actually been found in the warehouse & do I want it delivered. Erm no thanks 👋🏻

23 August 2024
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hello Claire, many thanks for the review. We wanted to apologise for the inconvenience with the delay. The advertised lead time on the product when you ordered was 6-8 weeks. Unfortunately due to significant however uncommon delays on the shipment getting to us, they didn’t come in until 10 weeks after your order was placed. Your order was one of the first of that particular batch of product so you’d waited the longest. Regardless, we now have these beautiful mirrors in stock and I’d happily sell you one with a 30% discount if you’d still like one? If you do, please just reach out and we will get that sorted for you. Many Thanks, James

Rated 5 out of 5 stars

Fantastic company to buy from ..

I bought the coco chanel mirrored frame ..I'm over the moon with it it's nicer than I thought it would be & so was the price ..ordering was simple & delivery was organised for me very fast & efficient ..I defo recommend this company & will be buying again in the future ..

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from beginning to end

Great experience from beginning to end. I contacted the customer service as I had a few questions, the response time was quick and they answered all my queries. Delivery was spot on and my diamond crush dressing table was even better in person! Couldn’t be happier.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Great furniture

Great furniture - ordering was seamless was delivered in due time.

Would love to order more products in the near future

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Update

Update: I am pleased to report that Simply Homes has rectified the situation regarding the damaged frame I received. They have been more than helpful in providing me with a replacement frame in perfect condition. I am happy with the service I have received and appreciate their prompt response to my initial concerns. Thank you to the customer service department for their assistance in resolving this matter.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service and great sofa

Had an issue with delivery but owner of business James swiftly made contact after hearing about this and resolved issue swiftly.

Sofa looks excellent and really happy with it.

Would recommend.

18 July 2024
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hi James, so glad we got everything sorted for you! Enjoy your beautiful sofa and we hope to see you again soon.

Rated 2 out of 5 stars

Service was good in terms of delivery…

Service was good in terms of delivery and communication. However the quality of the products are not good. Bought a very expensive crushed diamond mirror in October 2023 and the black paint is already starting to come off from around the border. Contacted customer services and they were very unhelpful. Lovely looking products however they are overpriced and the quality of materials used are very poor.

10 June 2024
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hi Farzana, thanks for the review. We did speak to you about this at the time. All of our mirrors' backs are professionally sprayed 3 times and therefore the paint doesn't just come off. The only way this could have happened is that it's been rubbed or scraped fairly consistetly for the last 8 months that it's been in your possession.

Rated 5 out of 5 stars

Purchased a crystal mirrored chest of…

Purchased a crystal mirrored chest of draws, the piece is stunning. Well made and solid. The delivery was swift and the drivers were happy to place it in the chosen room. They unpacked the chest and throughly inspected it to ensure it was in perfect condition. The experience was very good and I would not hesitate to use this company again as they have spectacular furniture. Thank you

15 May 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Bought 2 x white mirrored chests in sept 2023 costing £800
Within 3 weeks one had broken on 2 runners so 2 drawers couldn't use them
Got a replacement and as of today
4 drawers on the replacement and 3 on the other chest don't work.
Clearly a design flaw. T
SimplyHomeUK have avoided my messages

19 February 2024
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hi Ella, really sorry that you had a bad experience with us. I'm glad we got this sorted and have sorted the design issues with this product. Thankfully it only affected a small batch. Many Thanks and see you again soon.

Rated 2 out of 5 stars

Poor and dishonest service

Bought a marble table and was assured it would be delivered in a week. Long and short is, this turned into 3 months with SimplyHome feeding me lies upon lies as to why there was a delay. When I asked for a refund I would be told delivery would be in the next 7 days. Lo and behold, the tqble would not be delivered. It took me threatening to request a charge back from my bank to finally have the table delivered. Absolutely awful. I would hqve preferred an honest approach.

5 January 2024
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hi Tanaka, really sorry that you feel this way. Unfortunately we used a 3rd party supplier for these goods and where constantly let down throughout. Fortunately, we no longer use them so these issues no longer occur. Glad you loved your order in the end and wanted to apologise again for the delay.

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