The Online Mirror Shop Reviews 2,519

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the mirrors, for their excellent quality, sturdy construction, and elegant designs that enhance any room. Many consumers are impressed with the competitive pricing, finding the items to be great value. The delivery service is frequently highlighted as prompt, efficient, and well-communicated, with helpful drivers who often unpack and inspect the items. However, some customers also noted issues with damaged products upon arrival, including chips, scratches, or warped mirrors, and a few mentioned receiving items that didn't match the online description, such as color discrepancies. A small number of people were dissatisfied with the quality of some decorative elements or hanging hardware, while others found the return process for incorrect or damaged items to be inconvenient.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the mirrors for their... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Quality

Users describe positive interactions with quality. Many customers are thrilled with the quality of mirrors,... See more

Service

Reviewers highlight positive aspects of service. Customers are very pleased and happy with the service, often... See more

Price

People report positive experiences with price. Many customers found the prices to be competitive, reasonable,... See more

Based on these reviews

Rated 5 out of 5 stars

I had been searching for an over mantel mirror for my bedroom for some time and somehow came across this company. Well I am so so happy with the purchase and the whole ordering and delivery was seemle... See more

Rated 5 out of 5 stars

I kept seeing ads for your mirrors and decided to place an order for one to go in my bedroom. I was impressed with the courier company that kept me up to date on delivery arrangements etc. when my mir... See more

Rated 5 out of 5 stars

Excellent service. Mirror arrived at a convenient time for us as we needed to change the delivery. Mirror arrived on time and was perfect for our fireplace and exactly as it was advertised. It had a v... See more

Rated 5 out of 5 stars

I bought a mirror and I’m genuinely impressed with this mirror. The clarity is amazing—no distortion at all—and it instantly brightens up the room. The frame feels sturdy and well-made, and the over... See more


Company details

  1. Mirror Shop
  2. Furniture Store

Written by the company

The Online Mirror Shop specialises in the manufacture and delivery of high quality home mirrors straight to your door. Based in Hessle, East Yorkshire, our team has over 20 years’ experience within the home furnishing industry. We have a wide range of mirrors to suite every budget, find the perfect mirror for your living room, hallway, bathroom or bedroom quickly and easily via or website and make additional savings by taking advantage of our free UK mainland delivery service. We’re confident our prices are the lowest around, so if you find a like for like mirror at a lower price, we will price match it. Payment is both safe and secure with Take Payments & Barclays Bank. We accept all major cards, PayPal and we also offer flexible and affordable finance to help spread the cost. Feel free to visit our website for more information: www.theonlinemirrorshop.com If you would like to speak to one of our dedicated team, then please don’t hesitate to contact us via phone or email. T: 01482 640536 E: info@theonlinemirrorshop.com.

Up to 70% off High Street Prices

Written by the company

Here at the The Online Mirror Shop we’ve supplied 10’s of thousands of mirrors with up to 70% off high street prices. We utilise the highest quality materials and manufacturing methods to ensure every product we supply is both beautiful and durable. We are so confident of our quality we also offer an extended product guarantee of up to 5 years and with our fast, efficient, specialist fragile goods delivery service you will be kept informed via SMS, Email and with the help of our friendly customer care team who are always happy to help.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Beautiful Mirror

Love the design of this mirror- it’s a great size and quite lightweight so would be easy to hang. Delivery was exceptionally quick.
Unfortunately my mirror arrived damaged so it had to be exchanged for a replacement which was also damaged so was returned as well.
However. customer service were excellent and promptly dealt with my orders and arranged for a refund in full.

9 April 2026
Rated 5 out of 5 stars

Wonderful quality & amazing service

Wonderful quality & fast delivery (They said 10 days on the website, and I received my mirror exactly after 10 days.) Also, I’d like to give 5 stars to the three delivery guys who did a fantastic job overall. One of them brought the mirror (which is large and heavy) up to the second floor, and I really appreciated the effort. Amazing service!

10 April 2026
Rated 5 out of 5 stars

Grand Louis Gold Leaner mirror

Beautiful mirror great quality and excellent value compared to other companies. Very good customer service.
Brilliant delivery service kept me well informed about delivery. Driver took off all external packaging and checked that the mirror was not damaged.
Very pleased with service received from both the mirror company and delivery company.
Thank you

9 April 2026
Rated 5 out of 5 stars

Broken Mirror

Having had a problem with receiving a broken mirror, the situation was resolved so quickly and a replacement sent. The customer service was first class and I would certainly recommend this company!

20 April 2026
Rated 5 out of 5 stars

Great customer service

Unfortunately my mirror arrived with a little damage to one of the corners because the box got damaged in transit. They quickly sorted out a replacement for me. The mirror looks great too!

7 April 2026
Rated 5 out of 5 stars

I had been searching for an over mantel…

I had been searching for an over mantel mirror for my bedroom for some time and somehow came across this company. Well I am so so happy with the purchase and the whole ordering and delivery was seemless. The mirror was checked on delivery and wow I am ao happy with it

1 April 2026
Rated 1 out of 5 stars

Osbourne (Champagne) Overmantel Mirror

I was disappointed with the quality of this product. It was poorly finished and did not match what I expected from the online photos.

After returning the item, I did not receive a full refund, meaning I lost £24.99 (courier cost) on a product that did not meet expectations. This added to my frustration with the overall experience.

Based on this, I would not purchase from this seller again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great mirror and customer service

The mirror I received was beautiful and the customer experience was top tier when asked if delivery could be completed by a certain date!

Special shoutout to Mel :)

Will definitely purchase from here again.

1 April 2026

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