SimplyExcess Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the highly affordable rates, noting that these policies offer fantastic value for money compared to expensive car hire desks. Users frequently highlight that the website is extremely simple to navigate, allowing them to arrange reliable coverage in just a few seconds. However, some people mentioned that they did not need to make a claim during their trip, meaning they could not fully test that specific aspect. Other reviewers also pointed out that while purchasing the policy is very straightforward, the true test of any insurer only happens when an incident occurs.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the policies are very reasonably priced and... See more

Service

Customers consistently note positive experiences with service, highlighting great value for money and... See more

Claim

People report ambiguous experiences with claim, as many consumers fortunately did not need to make one and... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting that policies are reasonably priced... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website as slick, easy to use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately the hire car had a scratched wheel trim when I returned it, so there was an excess of 186 euros to pay, yes 186 euros for a wheel trim! Luckily I had taken out excess insurance via S... See more

Rated 5 out of 5 stars

I needed excess protection at short notice for a rental car from Enterprise who wanted to charge me £64 for three days. Found Simply Excess through the Martin Lewis website and their charge was only... See more

Rated 5 out of 5 stars

Fortunately, I didn't need to use the excess cover for my recent hire car journey. I found the whole process quick and simple to set up, and the price competitive. I appreciated the follow-up emails t... See more

Rated 5 out of 5 stars

Superb service. Wiber Car rental in Majorca claimed we had damaged the car because we had not uploaded pictures on their website within 24 hours. Charged us over £400. Simply excess dealt with this in... See more


Company details

  1. Insurance Broker
  2. Travel Insurance Company

Written by the company

No forms, no fuss. At SimplyExcess, we make car hire excess insurance simple, fast, and affordable. Forget long forms, confusing jargon, or hidden fees – just straightforward cover in a few easy clicks. We take care of the details so you can enjoy your trip with total confidence and peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(282)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely use this company

I cannot recommend enough. From buying the policy which has really easy and quick to do to actually making a claim.
Unfortunately I had to claim due to someone leaving a very nice long deep scratch down the side of my hire car! I knew I had cover for the excess but was worried about if would cover this, what sort of long drawn out process would I go through to get my claim resolved. I needn’t have worried, once home, I submitted the claim and was all sorted within a couple of days, no hassle, no quibble just straight forward.
I would however do exactly as stated on the emails they send, definitely take photos before you drive off. Keep every piece of paperwork as you will need it for your claim.
Will definitely be using everytime I hire a car. Peace of mind motoring, especially in a foreign country.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward to arrange and good price…

Purchase process was simple and policy seemed to be good value for money.
Fortunately no need to claim…which is the acid test for an insurer so 5* only relates to arranging the policy. I did note that other reviewers had positive experience when making claims.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Useful peace of mind

Fortunately, I didn't need to use the excess cover for my recent hire car journey. I found the whole process quick and simple to set up, and the price competitive. I appreciated the follow-up emails that are sent, giving helpful advice and tips. Even though it's all automated, I did find the after-sales care very prominent.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Good cover with good communication - but one thing to watch out for

Reasonably priced car hire excess insurance. I didn't have to claim, but I checked the reviews by those who did and there was a high degree of satisfaction. Communication was excellent before, during and after the hire period, with useful reminders. This insurance saved a considerable amount of money over the Car Hire companies rates, but I still had peace of mind. One thing to note, I understand the simply-excess insurance doesn't cover damage to the interior. The car I hired had sweat marks on two of the seats, so I took date-stamped pictures as soon as I noticed and emailed these to the company as proof it wasn't me. All-in-all, an excellent policy and the company doesn't outsource claims - something to watch for elsewhere.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Value for money, great communication

Cheap insurance. Great communication, even emailed towards the end of the holiday to explain a few things I should be aware of when dropping off the car. Great service, I would use them again

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I took out a policy for a short trip to…

I took out a policy for a short trip to Spain, SimplyExcess offered a competitive price and although I didn’t have to claim I appreciated the tips offered prior to my trip and on again for preparing to return the vehicle.

28 July 2026
Unprompted review
Rated 4 out of 5 stars

Simple renewal process

Simple renewal process, with a discount for early renewal. This is my second year with this company. I have not made a claim so I have no experience of how that would be dealt with. The renewal price was competitive hence why I renewed with this company.

31 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Did exactly what is said. Thankfully didn't need to us it but saved us around £100 as the car rental people asked if we wanted excess cover which was over £100. Great Customer service
Great product

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-free claims process

I recently took out excess insurance with Simply Excess and ended up needing to use it after causing a small dent on the back of a rental car. The claims process was quick and hassle-free, and I had my full reimbursement in under a week. Great service!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Super easy claims process

Super easy claims process, took minutes and no fuss. Had to claim as I scratched the car dropping at airport. Refund came through in days. Will be using them again

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Simple and smooth

Simple and smooth. Great communication and replied to my emails very quickly. Accepted my claim after submitting all required evidence with no hassle. I’d recommend!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to apply online

Easy to apply online. Very competitive price and exactly cover I needed. Cover issued instantly in a clear concise document. Annual cover or just one trip available

13 July 2026
Unprompted review
Rated 5 out of 5 stars

The best service

The best service - kind phone operator and very quick and efficient turnaround of required paperwork and payment. Highly recommend.

19 July 2026
Unprompted review

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