Silver Cross Reviews 

1,030
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of use, and thoughtful design. The customer service team is consistently described as outstanding, helpful, and efficient, often resolving issues effectively. Delivery service is also highly commended for its speed. However, some people were dissatisfied with product quality, reporting issues like deterioration, broken parts, or difficulty with folding mechanisms. A few also found customer service disappointing when dealing with these faults, citing slow responses or unresolved problems.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality, comfort, and ease of use... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent, helpful, and quick to... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the products for their lovely color,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nippy little stroller. No clear update as to when the stroller would be back in stock when pre-ordering, so if you need something for a specific date and can't afford to wait, go for something that's... See more

Rated 5 out of 5 stars

Ordered official carry bag for our Nia pram and it was delivered less than 24hours after ordering despite only paying for standard shipping. Product is as described and fits our pram perfectly, includ... See more

Rated 5 out of 5 stars

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat... See more

Rated 5 out of 5 stars

Needed a good comfortable pushchair , for in & out of the car for the school runs . For a 5 month old . This is just the job , lovely colour , good steering . Hood is excellent as it covers my baby... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,030)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, easy to get through airport and store in overhead luggage. Flown with both easyjet and jet2 and zero issues

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Silver cross dune 2 bundle

Excellent service from ordering to delivery, which was on time. Product is of an extremely high quality and we were kept updated on the delivery status. Very happy with purchase.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Top quality product

The product arrived on time and was easily assembled. Customer support were really good. Top quality product.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Fastest delivery service

I had ordered my pram and car seat without realising it will take long to be delivered. I then went on and called the company and they kindly arranged for my car seat to be delivered sooner in case baby decides to show earlier. I got it delivered in 3 days. Exceptional service!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and product

Had a great, easy experience ordering with silver cross. Decided to get a ride on board for my toddler after much hesitation but I was able to take both my daughters (3 y/o and 3 weeks) out by myself with the help of the board. My toddler loved it. It's very sturdy and doesn't have me walking miles away from the pram. Totally recommend the ride on board!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Service and Valet

We sent our pram for the service and Valet that Silver Cross offer and it did not disappoint! The pram, seats, covers and chassis turned out brilliantly. It's given peace of mind knowing it's been properly cleaned and serviced. The service was really efficient, they sent us boxes to put the items in beforehand and then picked the packages up promptly. The turnaround for receiving them back was also really quick.

Customer service via email were fab with their responses too and really supportive and helpful.

Would definitely recommend!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. when my pram was deemed unsafe and I was left with no pram and 4 children they did everything they could to ensure I had a pram that was fully working, valeted and suited my large family.

Thank you ever so much for your time and patience.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Light weight and convenient

I like how the Clic is light weight and easy to be folded during travel. It was my solely companion in the plane when I used one hand to fold it and put up in the cabin. When I arrived I unfolded it and put my baby inside it before leaving the plane.
I enjoy traveling with it 🫶

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Silver cross was very quick in…

Silver cross was very quick in delivering my clic 2 stroller so I was very happy with that! the stroller it self is just amazing and so easy to fold down and set up, I love the fact I can carry the stroller once set down and I love that I can keep the stroller safe once it’s set down and put it in its very own carry case, which is water proof so that’s a bonus! The only problem with this carry case is I have used it twice and already have a hole in the bottom of the case I know there will be wear and tear but for a hole to happen so soon that’s not Normal! I am very carful with the stroller once put away in the case so I am annoyed about that, but the stroller it self is just so light and beautiful! the rain covers that comes with the stroller are really good to! With straps to attach to the legs of the pram so it don’t fly away and it goes over the handle so keeps the baby change bag nice and dry to, overall I’m in love with it xx

14 June 2026
Unprompted review

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