I’m really happy with my purchase, the Silk’n LED EMS Face Mask arrived in just a few days, was well packaged, and looks great. The delivery was fast and easy to track, and the ordering process was... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had never heard of Silk’n before, but I’m definitely impressed! The Silk’n SilkyAir Trinity 3-in-1 arrived in perfect condition and the packaging looks very high-end and expensive.The pouch included... See more
Company replied
I’ve been using Silk’n products for a while now, starting with their EMS mask, which I absolutely loved — so when I tried the LumiLips, my expectations were high. Once again, Silk’n didn’t disap... See more
Company replied
I’ve been a fan of Silk’n products for a while, so when I saw the LED Lip Mask, I knew I had to try it and it did not disappoint! The mask targets the fat layer in the lips, and after using it... See more
Company replied
I tried the device right after washing my hair - so it was still really wet. I started with the Wet Mode and was genuinely surprised: as my hair dried, it was already noticeably smooth! Af... See more
Company replied
Love the product - LED EMS Face Mask. I am addicted to it. And the customer service is super quick and helped a lot. Thank you so much! Fast shipping, delivered in just few days. Would recommend to ev... See more
Company replied
Ordered a product from Silk'n and was very satisfied! Great communication, fast delivery, and neatly packaged. The product itself was exactly as advertised on the website and did its job! Overall, ver... See more
I recently purchased the Silk’n SilkyAir Trinity, and I couldn’t be happier with my experience! I had heard of Silk’n before but had never tried their products, and I must say, they really live... See more
Company replied
Constant communication regarding the stage of my order, fast delivery and high quality products in affordable prices. I have bought a led face mask and the led lip device.
I had the device for 2 years, and it started having issues. I contacted customer support to use the warranty, and within a few days, I had my new device working perfectly
Company replied
I already had an ipl device from Silk’n that worked great. Now I bought a straightener which also worked perfectly. The box looks super sleek, a real present. Ordered it online and it arrived quickly... See more
Company replied
Very easy to choose, order and pay. The internatiolnal delivery was also easy to track and fast enough.
When the toothwave head is on sale, I order it from here. It's even cheaper with shipping than here in Hungary on sale.
Company replied
This is my discovery this year 🎊🎊🎊 The product is perfect ❤️ The result is visible after just a few uses. My skin is bright, looks healthy and glowing 🥰 I am happy with this product 🫶
Company replied
Very good customer service and fast shipping. Would order again!
Company replied
The delivery was quick and we were very well-informed along the way. Quality luxurious packaging and great for a gift! The product seems of great quality and works well!
Seems like a great product but too early to give a definite judgement
Company replied
Great service overall. Everything arrived as expected and communication was clear throughout. Would definitely recommend to others.
Happy with product and very fast to get a reply and help with problems. Feel like the product was worth it
The led mask is very easy to use. It's just the first month so I don't see results yet.
Fast delivery and great product!
Company replied
Amazing assortiment of LED face masks. Fast delivery
this is my third product I. ordered from you, and they all are perfect
Really love this LED mask - great value for money!
Company replied
It does what it promises!
Fast professional delivery.
Company replied
immediate dispatch
Purchased a led mask pro. I find it very easy to use, still don't have a real feedback on results because its too early (one week) but i'm starting to see my in my face a healthier glow. Costumer s... See more
Purchased a hair dryer but after 6 months it stopped working. Contacted Silk'n who responded straight away asking me to return the item so their team could look into the problem. They received the ite... See more
I placed an order 6 days ago and I haven't received confirmation that the package has been shipped. I contacted customer service and they haven't given me any answer.
Company replied
I placed an order with Silk’n and shortly after requested a refund. Customer support claimed they couldn’t locate my order number, despite me providing all the details. Since then, I’ve received no re... See more
Company replied
We have not received our purchase it’s been sat in Lisbon for 5 days
Company replied
I ordered during black Friday. The offre was the Mask + a free serum of 50€. I only received the mask….
Company replied
The delivery was fast, but they have sent an expired product.
Company replied
Super price super produkt but i stíll dont have my order
I bought 2 silk nightcaps for over 40 euros, on the website stays 100% silk. BUT ITS NOT! Cheap stuf. Scammers!
Company replied
Order but I'm still waiting for it
Company replied
Still waiting on my package
Company replied
Cheap price. Delivery not so fast, it took 8 days. All and all I'm pleased.
Company replied
Great product , wish it came with a nice cover/bag
Company replied
The assistence about item is fast and great
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- info@silkn.eu
- silkn.eu
4.1
Great
2K reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
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very bad experience, I paid and received nothing.
I placed an order 6 days ago and I haven't received confirmation that the package has been shipped. I contacted customer service and they haven't given me any answer.
25 July 2025
Reply from Silk'n
Hi Gabriela.
Thank you for your patience.
We would like to inform you that we have checked your information's and found that there was an error in the system regarding your address.
The error has now been corrected and your order will be shipped as soon as possible.
Thank you for your patience and if you need further support, please contact us again.
Best regards,
Silk'n Team
Delivered in just 4 days!
Everything went smooth and super fast. Ordered as a gift so can not give a feedback
20 July 2025
Reply from Silk'n
Dear Ana,
Thank you for the 5-star review.
We are always happy to hear that our customers are satisfied with our service.
We wish you much success and all the best.
Sincerely,
The Silk'n Team
Please BEAWARE
Purchased a hair dryer but after 6 months it stopped working. Contacted Silk'n who responded straight away asking me to return the item so their team could look into the problem. They received the item quickly as it was all tracked but its been nearly 3 weeks and totally ghosted by them. I've sent 3 emails asking for an update but absolutely nothing. I'm so upset by this, the hair dryer was alot of money and I'm completely at a loss what to do now. I would never buy another product from them ever again
7 July 2025
Unprompted review
Love the product
Love the product - LED EMS Face Mask. I am addicted to it. And the customer service is super quick and helped a lot. Thank you so much! Fast shipping, delivered in just few days. Would recommend to everyone. Love the LEDs, was hesitant if I needed EMS too, but can confirm you wont miss out with this, there are a lot of intensity levels so far I can only handle level 3, the feeling is definitely great, I can feel the face muscle contractions. Love the product and the company is professional and high level.
18 May 2025
Reply from Silk'n
Dear Emma,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Very good customer service and fast…
Very good customer service and fast shipping. Would order again!
25 June 2025
Reply from Silk'n
Dear Julia,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Markku,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Anyanka,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Bad Customer Support
I placed an order with Silk’n and shortly after requested a refund. Customer support claimed they couldn’t locate my order number, despite me providing all the details. Since then, I’ve received no response — completely ghosted. Extremely disappointing and unprofessional experience.
19 May 2025
Unprompted review
Reply from Silk'n
Dear Alex,
Thank you for your review.
We are sorry to hear about your experience.
We could not cancel your order since it was already sent out.
We have informed you to contact us once the package is delivered so we can create a return label for you to ship the product back to us for free.
Again, we are sorry for the inconvience.
Kind regards,
Silk'n Team
Product looks good but received a…
Product looks good but are still havn’t completely solved the toll issue I had where I received a bill for 1/3 of the price of the product. I will be very happy when this is resolved. Have emailed the information you wanted so hope this will be resolved soon as I have little time left if I need to outlay money for the tax bill.
16 May 2025
Reply from Silk'n
Dear Anette,
Thank you for contacting us.
We are very sorry that you had unnecessary difficulties with your order. We have contacted you directly and please check your email inbox as soon as possible to resolve your situation.
We look forward to hearing from you.
Best regards
The Silk'n team
This is my discovery this year 🎊🎊🎊
This is my discovery this year 🎊🎊🎊
The product is perfect ❤️ The result is visible after just a few uses. My skin is bright, looks healthy and glowing 🥰
I am happy with this product 🫶
9 May 2025
Reply from Silk'n
Dear Daiva,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
At first sight a great product
Seems like a great product but too early to give a definite judgement
10 May 2025
Reply from Silk'n
Dear customer,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
NOT REAL SILK, scammers!!
I bought 2 silk nightcaps for over 40 euros, on the website stays 100% silk. BUT ITS NOT!
Cheap stuf. Scammers!
29 April 2025
Unprompted review
Reply from Silk'n
Dear Eva,
Thank you for your review.
We are sorry to hear about your experience and we would like to get in contact with you.
Please contact us via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
The Silk'n team
Simple to order and fast delivery.
2 February 2025
Reply from Silk'n
Dear customer,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Extortionate postage cost
I ordered 1 pack of 4 replacement silknsmile brush heads. I was charged £7.95 postage which is outrageous given the size of the item. They arrived in a huge cardboard package. If I could have bought them elsewhere I would have. I feel a cheaper postage option should have been offered for such a small item. I would not recommend buying the toothbrush because of this problem when purchasing new brush heads. Very disappointing customer service
8 January 2025
Unprompted review
Reply from Silk'n
Dear Customer,
Unfortunately, we (currently) do not have the option to calculate different shipping costs for different products. That is why the costs are higher than they actually are for envelope orders. 95% of orders are sent in shipping boxes, so we cannot reduce the costs. Shipping costs are free from €45,-, this may be an option.
Kind regards,
Silk'n Team
It's important that people get all information
I have already bought the hairdryer from your mark.
Good experience I have
31 December 2024
Reply from Silk'n
Dear customer,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Good product - wrong plug for UK/IE
Good product so far. Light weight and good on thick long hair.
I selected Ireland on the website and delivery was to Ireland but the hair dryer came with an EU plug. Need to get adapter myself and it was a present which made it a little disappointing.
1 December 2024
Reply from Silk'n
Dear customer,
Thank you for your 3 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Very useful
It was delivered quite quickly. Seems really useful and easy-to-use, can't wait to see results...
27 November 2024
Reply from Silk'n
Dear customer,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Excellent service and products
I ordered a spare parts, the delivery was fast.The quality is as usual very good.
10 December 2024
Reply from Silk'n
Dear customer,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Still waiting
The day the shipment was supposed to arrive, I got note that the address was incomplete!?!?
So I completed it and everything started from square one...
Kind of late to notice that something is missing?
5 December 2024
Reply from Silk'n
Dear Nils,
Thank you for your review.
We are very sorry that you have been waiting so long for your order but please note that your order has been sent out.
Kind regards,
Silk'n Team
really poor service
I ordered a product on 16th November 2024.
Next day delivery.......10th December 2024 now and still haven't received my product despite numerous emails to customer service. They tell me the order originally got lost in their system, then it had been shipped, now the order still hasn't arrived and the communication has dried up.
Not a happy customer at all....
10 December 2024
Unprompted review
Reply from Silk'n
Dear Ben,
Thank you for your review.
We are very sorry that you have been waiting so long for your order but please note that your order has been sent out yesterday.
Kind regards,
Silk'n Team
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