This was my first Sigma Sports (HW) organised Social Ride - I've only recently taken cycling up as a way to get fitter. The event was friendly. well organised and resourced (staffed). The rules-of... See more
Location
Switch locationHigh Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've used Sigma Sports for years and recently had a few trips to buy in store. Marc helped me on both occasions with sorting some parts from stock, and then again with trying a wide range of shoes. Al... See more
Purchasing shoes which I couldn't do online as needed to try on. Therefore visited store in Hampton Wick & seen by Mark who was extremely helpful. Tried on several makes & sizes, then went away to con... See more
Supreme customer service today. Eddie deserves Employee of the Month 👍 Gave me reassurance about a worry I had regarding my frame (saving me an unneeded and expensive trip to a carbon inspection shop... See more
Company details
Written by the company
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Written by the company

- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Contact info
High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom
- 0333 006 8833
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Customer Service from Start to Finish
From my initial bike consultation right through to the purchase, the customer service was outstanding. Communication was excellent throughout, and Neal was incredibly helpful every step of the way.
He took the time to answer all of my questions, offered great advice on bike maintenance, and recommended everything I needed to make my rides smoother and minimise the risk of punctures. His knowledge and honest guidance made the whole process stress free and enjoyable.
The bike itself is fantastic and was assembled with great care and attention to detail. I'm extremely happy with both the product and the service I received.
I'll definitely be returning for all of my future cycling gear and maintenance needs. A huge thank you to Neal for making the entire experience so easy and enjoyable. Highly recommended!
First Road Bike
Was looking for my first road bike through the 'Cycle to Work' scheme and was recommended Sigma Sports. From start to finish, it was a fantastic experience. Very knowledgable and patient staff that were great throughout the whole process and were happy to answer any questions I had. Shout out to James for guiding me through the experience!
Had a bike fitting with Sal
Had a bike fitting with Sal. Really knowledgeable and explained the impact of each change. Provided me with some exercises to do to at home to improve my performance.
Collected my new cube agree C:62 pro…
Collected my new cube agree C:62 pro Bike
Had Matthew look after me adjusted my Bike position fantastic service. Matthew is a great asset to the company. The whole entire Sigma sports team are fantastic very welcoming to anyone friends families if you’re in the area come and visit the Shop it’s an amazing experience and help yourself to a free coffee. This is my go to cycle shop
Decent discount on my purchase and…
Decent discount on my purchase and arrived in a couple of days.
Great service as usual from the team
Great service as usual from the team. Thats why I keep going back, Best bike shop full stop. Forgot the young lads name who helped me purchase my Van Reysel shoes. But from start to finnish I felt the support and patience was 1st class, hes a credit to the company.
Was searching for a Open water swim…
Was searching for a Open water swim wetsuit. The guys here were brilliant in advice and getting me the right fit.
Happy wife, happy life!
The guys in store were brilliant!
Louis was exceptionally helpful ordering the wetsuits and triathlon organisers, didn’t have my size in store but they were there overnight and got an email first thing in the morning advising they had arrived!
Andy was so knowledgeable about the gels and advising how I should mix them up for my event.
The entire experience was next level!
Thank you
Jacqui
Wonderful customer service
I popped into the shop this past week; looking to buy my first proper road bike, and not really knowing where to start. A lot of the bikes in store on display were unfortunately out of my budget, however, the lovely Marc put me at ease, by showing me some entry level bikes, as well as some preowned options on the website. I will certainly be purchasing from here soon once i’ve saved up a bit! Would highly recommend.
One of the best supplier for my cycling.
Really good in-store service from Zac
Really good in-store service from Zac - took his time to see if I was doing OK with my new Sidi road shoes and was polite, attentive and helpful - cheers Zac!
Excellent service as usual
The order completely fulfilled expectations and was delivered promptly. Very reliable firm I use frequently.
Exceptional customer service from Rhiannon
I have bought a number of products from Sigma and all have been superb and extremely well priced (often the cheapest around). The staff are very knowledgable and Rhiannon was especially helpful on a recent phone call enquiry as I was having issues finding a turbo trainer that fitted my bike (contradictory information from search engines and websites). Very, very good customer service. Thank you!
May use AI-assist with repliesRead more
I went online and ordered the saddle i…
I went online and ordered the saddle i wanted.
I haven't been notified that it's ready to collect yet, so the review is pointless.

Reply from Sigma Sports - Hampton Wick
Seamless!
Seamless!
Visited the store on Friday but the stock wasn’t in the store. Overnight they received the stock of the specific wetsuit, other products I ordered.
Thanks Louis & Andy for your time and fabulous service!
Great place to shop
Great place to shop. Order online and collect from the shop at Hampton Wick.
Customer service was pleasant. Great place to shop for spare parts.
Amazing servicing of my bike
Just had my bike serviced by #Eddy and can’t praise the work enough .. the day after my service I undertook the dragon ride in wales followed a week later doing chase the sun and my serviced bike ran like a dream - feels like a new bike.
I would recommend 100%
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







