Sicily by Car Reviews 

51,489
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,477 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff members for being exceptionally friendly, highly competent, and extremely efficient when handling vehicle pickups and rental documentation. People also appreciate the remarkably smooth and fast return process, noting that local agents are always ready to assist with a positive attitude. However, some customers also noted unexpected extra charges, deposits, or unclear billing discrepancies encountered after completing their overall vehicle rental period. A few other people also felt that certain cars suffered from mechanical issues, high mileage, or malfunctioning air conditioning units during their road trips.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting helpful, friendly service and quick,... See more

Service

Clients share positive opinions on service, highlighting fast pick-up times, efficient vehicle handovers, and... See more

Product

Consumers find product to be a mixed experience, with many reviewers praising the vehicles as nearly new,... See more

Quality

Users describe positive interactions with quality, noting that vehicles are generally in excellent condition,... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising the competitive rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful personal who help me to solved a situation whith my creditcard about diposition. It would be easier if the infosystem in the car were in languege you can understand ex. in english. It was... See more

Company replied

Rated 4 out of 5 stars

Car tech in best condition, interior spotless, exterior not all clean, but ok. Small Fiat 500 or Pandina would have been more fun to drive … Service staff very friendly and helpful 😎. Misleading... See more

Company replied

Rated 4 out of 5 stars

Professional pleasant staff helping us in perfect English. Suggested a change from the car we’d booked to a newer vehicle that she recommended was good to drive. No hard sell when we said we had our... See more

Company replied

Rated 4 out of 5 stars

The staff both on the desk and on the parking area at Verona airport were very friendly and patient. We made a last minute decision to change to an automatic which they sorted, and they helped change... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Sicily by Car S.p.A. Compagnia leader nel settore dell'autonoleggio, è stata fondata nel 1963 da Tommaso Dragotto, che ha iniziato la propria scommessa imprenditoriale con un parco auto costituito da una Fiat 1300, una Fiat 1100 e due Fiat 500. In seguito ad un programma di espansione aziendale e commerciale, e grazie all'esperienza e professionalità del team di Direzione che ha permesso alla Compagnia di diventare una vera realtà nazionale, dal 1997 la Sicily by Car , varca i confini regionali ed assicurandosi un mercato di più vaste dimensioni. Sicily by Car ha avuto nel corso degli anni uno sviluppo costante ed è presente in tutte le principali città italiane con oltre 60 uffici. Oggi dispone di una flotta di oltre 20.000 vetture. Nella nostra flotta potrai trovare dalle piccole utilitarie per spostarti agevolmente nel traffico cittadino, alle auto decappottabili per riscoprire il piacere di una guida brillante e dinamica, fino alle auto di lusso per non passare inosservati. Se ti occorre spazio per un soggiorno con la tua famiglia o con i tuoi amici più cari, una station wagon o un minivan 9 posti potrebbe essere la tua soluzione di noleggio su misura. Se hai bisogno di un mezzo per trasportare merci voluminose legate alla tua attività lavorativa o perché devi effettuare un trasloco, avrai a disposizione un'intera gamma di furgoni su misura per te. I nostri veicoli elettrici sono il vanto di un'azienda come la nostra, che da sempre guarda al futuro e che ha a cuore il rispetto dell'ambiente e lo sviluppo eco-sostenibile. Negli ultimi anni la nostra offerta si è ampliata per venire incontro alla domanda di flessibilità da parte della clientela. Oltre al rent a car a breve termine e a prezzi economici, da sempre il nostro core business, nei nostri uffici in Italia si sono aggiunte nuove soluzioni di noleggio auto.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.4

All reviews

(51,489)

10,236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast and good

Fast and good
New cars
Price is correct

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thanks for sharing your opinion, it's very important for us! We are waiting for you for your next rental!
Donatella

Rated 5 out of 5 stars

From start to finish excellent

Easy access from terminal, good quality car, great service by all staff. Good price, happy days 😎

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Sue! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella

Rated 5 out of 5 stars

I was mostly an easy experience with…

I was mostly an easy experience with easily executed procedures. They even offered me an automatic car, although I have booked a manual, without any extra cost.

7 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella

Rated 5 out of 5 stars

Good service

Good service, clear instructions and nice clean car.

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars

Veri Gut

Veri Gut. Perfecto

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking the time to leave a review about your 5 star experience!
Donatella

Rated 1 out of 5 stars

We didn’t have working climate control…

We didn’t have working climate control for the back seats of the minivan, and the children overheated. The next day, we hoped to swap the minivan, but they didn’t have another vehicle available. When we contacted them about the issue, they started arguing that the AC was working, even though it clearly wasn’t providing any cooling to the back seats. Four days after we returned the car, they started looking for faults in order to claim additional money from us. Fortunately, we had taken photos and had evidence of the car’s condition when we returned it.

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Dear Customer,

We are sorry to hear about the inconvenience regarding the air conditioning system, we will verify with the station what occurred regarding the technical issue.
Regarding the post-rental inspection, we would like to clarify that checking the vehicle's condition after return is a standard operational procedure for all rentals, designed to ensure transparency for both parties.

Sicily by car Customer Experience Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, nice clean car, not too expensive and efficient pickup and drop-off

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

A good experience with Sicily by car…

A good experience with Sicily by car during my trip to Sardinia. They provided a late model car.Picking up and returning the car went smoothly.

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking your time to give us your feedback. We are looking forward to see you again in our locations!
Marcello

Rated 4 out of 5 stars

Good clean car, crowded desk area.

Booked "type Corsa" with Sunny Cars trough Booking.com and we received a MG3 Hybrid. Car was clean en drives realy good.
Pick-up was fast, but difficult to understand at a crowded desk. There are a lot of papers to sign without you understanding what is you're signing for. The parking lot is is difficult to find in the dark and about 100m away from desk.
Returning in daylight was much easier and also very quick and helpful guys at the parking lot.

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thanks for sharing your opinion, it's very important for us! We are waiting for you for your next rental!
Donatella

Rated 1 out of 5 stars

WARNING – Extremely Poor Customer Service and a Terrible Experience

We had already prepaid the entire rental and were simply there to pick up the car. Despite this, we were treated incredibly rudely by the woman at the reception desk. She was unhelpful, dismissive, and showed absolutely no interest in providing good customer service.

The whole experience gave us the impression that they were constantly looking for ways to charge us additional fees, rather than simply providing the service we had already paid for. When you have already paid for your booking, the least you should expect is a professional, respectful, and helpful attitude.

Unfortunately, Sicily by Car completely failed in that regard. The customer service was extremely disappointing, and the way we were treated left a very bad impression of the company.

We will never rent from Sicily by Car again, and I would strongly recommend others to think twice before booking with them. There are plenty of other car rental companies where you can expect to be treated with basic respect and professionalism.

For us, it’s definitely never Sicily by Car again.

11 September 2026
Rated 5 out of 5 stars

Everything fast and ok

11 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy to read your review, it is important for us to know your opinion! We hope to see you in our vehicles again soon!
Marcello

Rated 1 out of 5 stars

Worst holiday experience ever

Worst holiday experience ever. They gave us incompatible child seat and didn’t even try to help because „This is not their responsibility”. They are also scamming you when you don’t have a credit card with you with extra expenses. 3 or 4 people got scammed by them when I was there. Be prepared to pay twice as much or even more when you book the car

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Beautiful modern and economical car

Thank you. Your service is at a high level. I must admit, the plane was late and the employee waited for us properly even though working hours were over. Another big thank you to the entire organization.

10 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella

Rated 5 out of 5 stars

You are as good as always

You are as good as always! Keep it up.

10 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Ron! Every day we do our work with passion, and your words fill us with pride!
Donatella

Rated 5 out of 5 stars

I used Sicily by CAR for the second…

I used Sicily by CAR for the second time, and once again, I was very pleased with the experience. It was a great automatic car that was practically new; I received quick service with clear instructions on where the car was located, and returning it was also quick and easy. In short, a great company that I can recommend!

10 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! Customer satisfaction is our priority! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish, epild definitely book again

10 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy to read your review, it is important for us to know your opinion! We hope to see you in our vehicles again soon!
Marcello

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