Sicily by Car Reviews 

51,513
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,477 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff members for being exceptionally friendly, highly competent, and extremely efficient when handling vehicle pickups and rental documentation. People also appreciate the remarkably smooth and fast return process, noting that local agents are always ready to assist with a positive attitude. However, some customers also noted unexpected extra charges, deposits, or unclear billing discrepancies encountered after completing their overall vehicle rental period. A few other people also felt that certain cars suffered from mechanical issues, high mileage, or malfunctioning air conditioning units during their road trips.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting helpful, friendly service and quick,... See more

Service

Clients share positive opinions on service, highlighting fast pick-up times, efficient vehicle handovers, and... See more

Product

Consumers find product to be a mixed experience, with many reviewers praising the vehicles as nearly new,... See more

Quality

Users describe positive interactions with quality, noting that vehicles are generally in excellent condition,... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising the competitive rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful personal who help me to solved a situation whith my creditcard about diposition. It would be easier if the infosystem in the car were in languege you can understand ex. in english. It was... See more

Company replied

Rated 4 out of 5 stars

Car tech in best condition, interior spotless, exterior not all clean, but ok. Small Fiat 500 or Pandina would have been more fun to drive … Service staff very friendly and helpful 😎. Misleading... See more

Company replied

Rated 4 out of 5 stars

Professional pleasant staff helping us in perfect English. Suggested a change from the car we’d booked to a newer vehicle that she recommended was good to drive. No hard sell when we said we had our... See more

Company replied

Rated 4 out of 5 stars

The staff both on the desk and on the parking area at Verona airport were very friendly and patient. We made a last minute decision to change to an automatic which they sorted, and they helped change... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Sicily by Car S.p.A. Compagnia leader nel settore dell'autonoleggio, è stata fondata nel 1963 da Tommaso Dragotto, che ha iniziato la propria scommessa imprenditoriale con un parco auto costituito da una Fiat 1300, una Fiat 1100 e due Fiat 500. In seguito ad un programma di espansione aziendale e commerciale, e grazie all'esperienza e professionalità del team di Direzione che ha permesso alla Compagnia di diventare una vera realtà nazionale, dal 1997 la Sicily by Car , varca i confini regionali ed assicurandosi un mercato di più vaste dimensioni. Sicily by Car ha avuto nel corso degli anni uno sviluppo costante ed è presente in tutte le principali città italiane con oltre 60 uffici. Oggi dispone di una flotta di oltre 20.000 vetture. Nella nostra flotta potrai trovare dalle piccole utilitarie per spostarti agevolmente nel traffico cittadino, alle auto decappottabili per riscoprire il piacere di una guida brillante e dinamica, fino alle auto di lusso per non passare inosservati. Se ti occorre spazio per un soggiorno con la tua famiglia o con i tuoi amici più cari, una station wagon o un minivan 9 posti potrebbe essere la tua soluzione di noleggio su misura. Se hai bisogno di un mezzo per trasportare merci voluminose legate alla tua attività lavorativa o perché devi effettuare un trasloco, avrai a disposizione un'intera gamma di furgoni su misura per te. I nostri veicoli elettrici sono il vanto di un'azienda come la nostra, che da sempre guarda al futuro e che ha a cuore il rispetto dell'ambiente e lo sviluppo eco-sostenibile. Negli ultimi anni la nostra offerta si è ampliata per venire incontro alla domanda di flessibilità da parte della clientela. Oltre al rent a car a breve termine e a prezzi economici, da sempre il nostro core business, nei nostri uffici in Italia si sono aggiunte nuove soluzioni di noleggio auto.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.4

All reviews

(51,513)

10,267 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service, but the rental is overpriced

The rental office is easy to find at the Turin airport, and the staff is friendly. It’s also the only office open until 10:30 p.m. However, the prices are very high for a one-way trip from Turin with the car dropped off in Verona. (600 euros) At the Verona airport, returning the car went very quickly. It was a Dacia, even though I had been offered a Seat.

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thanks for sharing your opinion, it's very important for us! We are waiting for you for your next rental!
Donatella

Rated 5 out of 5 stars

Great service

Great service. Friendly staff. Easy booking process.

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella

Rated 5 out of 5 stars

Great experience

Everything was easy !!

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking your time to give us your feedback. We are looking forward to see you again in our locations!
Marcello

Rated 5 out of 5 stars

Fast takeover of car

Fast takeover of car. Very clean car. Fast and without any delays the return of car. Quick return of deposit.

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking the time to leave a review about your 5 star experience!
Donatella

Rated 5 out of 5 stars

Super Nice

Super Nice, not the last time I rent a car with Sicily by Car. Br. Ole Jensen

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Ole for taking the time to leave a review about your 5 star experience!
Donatella

Rated 5 out of 5 stars

Excellent experience!

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy to read your review, it is important for us to know your opinion! We hope to see you in our vehicles again soon!
Marcello

Rated 4 out of 5 stars

They rent me

They rent me
With a Mexican license

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you for taking your time to give us your feedback. We are looking forward to see you again in our locations!
Donatella

Rated 5 out of 5 stars

Great Company

I do not have a credit card and was panicking. Luckily SbC allow you to use your debit card, this does automatically add the highest insurance choices etc but when driving in Italy, it think that's a must any.

I was late picking up the car and dropping it off (Italian traffic) and the staff member was polite and friendly.

Highly recommend this company and will be using them again.

10 September 2026
Unprompted review
Sicily by Car logo

Reply from Sicily by Car

Thank you Ema! Customer satisfaction is our priority! We look forward to seeing you in our offices soon!
Donatella

Rated 1 out of 5 stars

ITS A SCAM!!!

ITS A SCAM!!!
Three of my friends and i ordered mini suv’s and ended up with tiny cars that all had the engine management lights on. Each of them have multiple issues (two many to mension) and they definitely dont stock the cars that they advertise on the site.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Good service when we picked up the car

Good service when we picked up the car
Nice car
Easy process throughout c. Fcccccfcg pick up and drop off McDermott

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Mike! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella

Rated 4 out of 5 stars

Very smooth process

Very smooth process. Clean new car. Quick to collect. Quick to drop off.

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thanks for sharing your opinion, it's very important for us! We are waiting for you for your next rental!
Donatella

Rated 5 out of 5 stars

Car hire at Naxos Giardini

Whilst we had a longer than expected wait to get our vehicle, but the staff were very polite and kept us updated as it was being returned. When the car arrived they cleaned it first. If there were any issues they provided support immediately as we had a problem with the navigation system not pairing to the iphone. When it couldn’t be fixed they swapped the car overnight and even provided a cable and made sure it was working before we left.

The return was very smooth and quick. No one pushed for insurance but we requested it and got a good price.

23 September 2026
Sicily by Car logo

Reply from Sicily by Car

Wow thank you! We are thrilled to read your comment! We look forward to your next rentals!
Donatella

Rated 5 out of 5 stars

Excellent service .

Excellent service .
Will re book again .

22 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy to read your review, it is important for us to know your opinion! We hope to see you in our vehicles again soon!
Marcello

Rated 5 out of 5 stars

Highly recommended!

We got a different car but it was even better. The processing was fast and people at Sicilly by Car were nice and helpful. Highly recommended!

22 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! Every day we do our work with passion, and your words fill us with pride!
Donatella

Rated 5 out of 5 stars

We had a car in like-new condition

We had a car in like-new condition, free of damage. Picking it up and returning it went smoothly.

22 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback Mike! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

Relatively quick expedition when…

Relatively quick expedition when receiving the car.
Very clean car.
Relatively new car (15.000 km).
Efficient Hybrid MG car.

22 September 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! It is a great satisfaction to read your words! We hope to see you in our vehicles again soon!
Donatella

Rated 5 out of 5 stars

Ciste a nove auto

22 September 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy to read your review, it is important for us to know your opinion! We hope to see you in our vehicles again soon!
Marcello

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